Assurance WirelessReviews 793

For the past years they were good but the phones had malware on them so i had to adapt to that by put norton 360 on my phone. Than i had to uninstall some sodtware cause malware got into that as well but i was happy cause i had a free phone i could deal with it. Than comes december 2022 they said they had an error on my account they need me to call and beacause of this give me a free phone i called them and they said they fixed it and would give me a phone. Well the phone never came called again they were like what phone? Than a month later i get another letter saying the same thing so i called to get it fixed but this time i had to reapply for acp they said. I had to cancel my last acp and start all over so i did and reapply to assurance 10 days later i call and they were like what application what letter so i hung up o them and got a hold of comcast and got 30 dollar discount off my internet through them and a phone for 30 dollars so with the discount i am actually paying for my phone and it is part of acp and my phone is the coolest thing yet those stupid assurance wireless phones and viruses are no more for me

I received a new phone when I renewed my service. Within about four weeks the port came out of the phone and was stuck in my charger. I received a new identical replacement phone. The port came out again and ruined another charger. I am canceling this service and using the connectivity funds on another service with my own new phone.

Trust me I'm an ex employee so I know about their fraudulent ways so you know I need everyone to complain about this company their thief's and saving the customers info and docs to get credit cards and reprocess them without their consent just to activate other phones to sell them. Ask Talin Boho

Assurance wireless refuses to service lifeline service to New York State customer. After more than a year of writing emails, and phone calls to assurance wireless, assurance wireless refuses to replace a damaged phone covered under the lifeline service contract with New York State.
Breach of contract with New York State, and interstate fraud requiring secondary payment from lifeline customers which New York State has already paid for.
Assurance wireless needs to be reported to New York State authorities for breach of contract, and also requires reporting to the federal bureau of investigation for interstate fraud.

I have had NOTHING but problems since I started my svc! All the reps r undertrained and their English is below par. They haven't helped w any of my issues and when they can't, they panic and send me to the survey line smfh! I'm on my 2nd phone in less than a month and they're all no name brands I've ever even heard of and don't hold a charge, send annoying reminders or just lock up! I call for help and the reps seem to b reading a script. The whole point of this svc is bc im low income but not worth the frustration when I can't even make a call or get an ENGLISH SPEAKING REPRESENTATIVE WTF?

The worst service I've ever had from ANY company I have ever dealt with in my 63 years. The federal government pays $#*!. To provide unlimited highspeed broadband internet access. Every weekday, from 11am or earlier until 5pm or later, "no connection" is the rule. Oh, I may get access for 5 or 10 seconds before it cuts off, accomplishing nothing. Of late, including late night, forget accessing internet. My partner has the same issue.
The company line, T-Mobile, that is, as it appears it operates $#*!., is a bunch of double talk on cell tower coverage and nonsensical statistics, etc., which the FCC, who I complained to, seems to find an acceptable condition for this pathetic excuse for the use of taxpayer money.
The company haf a conversion at the start of 2022, requiring phone replacement. I had to surrender the prior handset, 4G, receiving a dysfunctional 3G replacement. That's when the service went to hell.
My complaints fall on deaf ears. The T-Mobile agent who responded to my FCC complaint suggested I might find another provider, all of whom charge for a free service.
Yeah, $#*!. Wireless is a fraud on the American taxpayer, and the FCC appears to be in collusion with it. Guess the government official handling my complaint expects to be eligible for an industry job when they leave government "disservice."

I'm on Lifeline, and I got a phone through Assurance wireless. It doesn't load apps, and if I want to use Google search more than twice, I have to either restart the phone or power off constantly. So sick if this! I called customer service for another phone. It wasn't here when he said it would, so I called back and he didn't even put in the order! Going to look for another phone company.

My phone was stolen zero support on their part. Sent them a police report they said I would get a phone sent to me 10 days later nothing they gave me a bogus tracking number that only says on the way to the fed ex center. I just cancelled my service. Lifeline cancel this company they are the worst.

Its terrible dealing with them on the phone. Hours talking with people who dont speak english over simple issues like changing my phone number, and there sucks arent very good either

THEY SENT ME A MOXEE ANDROID AND IT WOULD NOT ALLOW ME TO USE APPS. AFTER 3 WEEKS IT STOPPED WORKING COMPLETELY. THEY WERE NO HELP AT ALL. AVOID THIS COMPANY. SAVE YOUR SANITY. SURE, FREE IS GREAT! BUT WHAT GOOD IS IT IF THE PRODUCT AND SERVICE IS NO GOOD? I DON'T HAE A BUSINESS. I'M A SENIOR.

Assurance wireless / T - mobile
They interrupt your service every month and redirect your calls to them for no legitimate cause. Then they want you to waste your time verifying yourself for no cause. Its ridiculous. I guess i should expect crappy service when it's T- mobile owned. Its not a wonder their rating is 1.4

I've had 6 replacement phones from Assurance Wireless since 2020 and this last phone a WIKO 3, they've sent to me twice, the exact same phone, the same IMEI # and everthing, the clock feature has never worked properly and they won't send me a replacement either beacause they said my phone is out of warranty.
But, the clock feature opens all by itself when I make a call or receive a call, so, i have to disable the clock, and when i have to use the clock alarm feature, I have to enable it. Disable and enable the clock again and again its really annoying.

Right from the get go your experience with Assurance wireless is the tv commercial. Which are sophomoric and think it is cute to have a double Intendra of the F word this is so eighties sophomoric cuteness And it gives you an idea of the Unprofessionalism of this company. I woudnt doubt if they really have twelve-year-old boys running the company!

The microphone on them is lousy, you can barely hear who you're talking to and they can't hear you. It takes almost ten minutes to receive texts from when you turn it on. Countless other issues. And I agree with another reviewer, the tech support person I talked to sounded like he was from India. Was promised a better phone, I got the exact same one in a few days. Switching to another free goverment plan.

I bought a replacement phone over a month ago and could not program it due to some baloney about it being locked. I phoned the company no less than 20 times and each time a rep assured me, my phone would be on in the next hour. " I guarantee you Miss... your phone will be unlocked and working". What lies.

Today I was told I could not get refunded for my replacement phone because the phone had been activated. I told them the phone was LOCKED and unusable. They also told me to take out the old sim from the first phone and put it in the new, then another rep said to switch the SIMS back to original phones. Another told me it was my problem I did not send the phone back in the return envelope. I told him there was no return envelope. Another said I could get a refund without the tax included and today a rep told me I cannot get a refund.

One rep even told me I could not get refunded because I was upset!

So, it was round and round the mulberry bush. I told them I intend to complain to the FTC for fraud. What a bunch of liars and fraudsters. Everything they told me was a lie and they even tried to get me to stay with them when I made it clear, I went with a different carrier and want nothing further to do with Assurance.

I've been with assurance wireless which has a good concept, but their phone that they give you free is so outdated you can't use it in most places and it will not upgrade no further you can't even put it on 5G Network with Wi-Fi it won't work in my home they sent me a new phone the same damn phone with the same damn problems. If you can't give me a phone that works I'll go to a company that will all other companies give phones that upgrade fine... You lost a good customer assurance.

I would rather have no phone then to deal with these people…if you can even call them people. They hang up on you and don't give a crap about you at all. They are liars and thieves and give you the worse customer service and the worse cheapest phones ever. Toy phones work better than these pieces of junk. People believe what these other people are saying (the negative):here they are telling you the truth. They should shut them down. I already reported them to the authorities…let's see what happens…nothing I'm sure.