Ashton Drake

These dolls look nothing what they have on their site. I was enraged when I saw the doll I had ordered for my daughter looked nothing like the one I received. Dollar store dolls actually look more presentable than the one we received. It took about a month if not more to received. I am extremely unsatisfied with this doll. O have written 2 emails to get a refund and yet no reaponse.

I purchased one of the silicone dolls for a friend's 15 yr old daughter. One eye lash has already fell off the the other one is about to fall off. Also there is a piece of silicone that has come out near the eye with the lash missing. She has not had it for a month yet. Do not recommend these dolls, especially for the price I paid. Also, on ordering, I requested to make payments, but was charged the full amount in one payment.

What we ordered and what we got weren't the same baby. The one we received looks cheaply made. I could've bought the same thing from a chain store for much less. First pic is what we ordered, second pic is what we got. Second pic, granddaughter already changed the clothes. She is not happy with her baby and is already asking for a new one. Will never order from this company again or recommend them to anybody

Katie was a Christmas present for my great niece. The doll had minimal hair that did not hold up well. I called them and they are in the process of replacing her
Ashton Drake stands by their products. Thank you.

This company is a scam. The doll I ordered in no way matches the photos advertised or the written description by Ashton Drake. Customer service is unreachable. I'm appalled at the product I received.

Dolls were purchased in September delivery said they would be shipped in October went to check on the status today because they were supposed to be here this week says the end of November now the first three orders I had came on time with no issues now im again waiting
An entire month

Ashton drake has the most beautiful dolls. They are made perfectly and the financing is great for everyone's budget who loves dolls.

My doll Alicia over met my expectations she is so pretty and looks so real. I know my mom is going to love it.

Attempted contacting them 3 times through customer service about billing my CC, but they do NOT respond. How hard is it to reply to a customer? Are they too busy texting on their cellphones and taking selfies? I realize I could attempt a phone call. But like another reviewer said in their experience, I would probably get hung up on, also.

He's just as described and looks just like the picture. The artist who did his sculpt did a great job and the price is good.

Horrible customer service dolls arm fell off and they refuse to honor the warranty and replace the hand for my 8 year old

I recently purchased a monkey doll (Clementine) from Ashton-Drake and I was very disappointed with the quality of the doll. Ashton-Drake does a good job of displaying a great product, but the actual doll looks cheap and not worth what it cost.
I would try to send the doll back but I already did my own modifications on the doll to make it appear more life like. I'm very disappointed with both Ashton-Drake and myself for not doing more research. I wouldn't recommend them if you are wanting a life like doll.

I ordered baby Katie and the baby does not look like what is on their webpage. Not happy at all! To late to return I needed this for a gift

I had to leave a review and contact them to get a refund. Customer service is horrible. After I got the refund they kept harrassing me to pay them for the returned doll and claim I own them money for a chargeback which wellsfargo already issued them a refund even ashton drake agent admitted it is an error on their end and to disregard their invoice in January. Then they sent another invoice asking for money I dont own them. I told them to call my bank and they refused n rather harrass me. I file a police report on them and dispute their invoice.

I ordered "what was supposed to be" a realistic, lifelike infant monkey that is posted by manufacturer, Ashton Drakeas as being made of silicone and vinyl. It's all vinyl. It's garbage and not worth more than 10.00 in my opinion but I paid 140.00 something dollars for this PC of crap for my baby for xmas. The pictures speak for themselves. I posted what they advertised vs what I actually got. Very disappointing. It looked nothing like the pictures or felt nothing like the posted description. Then when I call to get a refund I'm told they have to send a shipping label then I have to wait to receive that then when I get it I have to mail it then wait for them to get it then its 7 to 10 business after that that they'll refund it which will be way after xmas but luckily for me I can dispute through my bank and MD will get my money back the same day. It's funny how it only takes a second for then to charge your card but takes weeks to get a refund. Piece of crap. Don't order from them.

I ordered Ashton Drakes's Little Peanut by Tasha Edenholm and she is absolutely gorgeous. She looks 10x better than she does in the *******@ashtondrake.com you guys are AMAZING and if you're planning on buying Little Peanut, ignore the bad reviews, she's absolutely worth the money. She weighs about 5-6 pounds, has a beautiful baby powder scent, came in an adorable elephant onesie, a cute pink hat, her hair was in a hairnet under her pink newborn hat, and her details were absolutely flawless. Peanut has beautiful blue eyes and curly brown hair with a bow in it. I'm literally so sorry for the bad camera quality but here are some pics of miss Peanut. I absolutely love her and I fell in love with her before I even open the box and when I saw her, I died inside like she's absolutely beautiful. I might wanna wrap it up here, I hope this review is helpful and I would give this buy 10 stars if I could.

I love my &ldquo;Little Peanut&rdquo; doll and her... 5/5 thanks for your service ashtondrake.com is best <3. This is absoulately the best site ever.

Ordered a $140 Katie doll for Christmas as well as a moses basket and additional clothes and bottles. Took 4 weeks to receive a doll whom is nearly bald and looks nothing like Katie, the doll I ordered. Then the moses basket box arrived and it was a huge deer lamp instead.
I called to try and get them to send me the right item and was told I had to return the lamp before they would send me the basket and it would be January before they were back in stock. This was a Santa present but zero compassion.
Then 3 days later, I got an email saying the correct item had been sent but I needed to send the lamp back or I would be charged $165 for it.
Within 2 weeks after getting the baby, it began to mildew inside turning fingers,toes,ears and nose purple black. My daughter has never combed the sparce hair, yet it now has fallen out and resembles wire brillo pad. The arms and legs are coming unsewed and have stuffing sticking out. The paint is gone from the mouth leaving chip marks from using the Ashton Drake pacifier.
3 months later and they've began randomly charging my credit card $78. No clue why.
I paid $310 total for our order up front- no payment plan or club memberships. And it was NOT worth it.
I would love to get a refund but it was from Santa and my child very much still believes.
How this place stays in business I have no idea.
I guess I get to spend my Monday morning arguing about how to get back the $78 they just stole from me back.

I bought the God Bless You Little Grace newborn doll and it looks nothing like the doll advertised in the catalogue or on the site. I will not be buying anything else from the Ashton Drake doll company. This company should be shut down for scamming customers.

Worse customer service agents I believe I had to deal with in years, Received the incorrect doll, return to them with the label they provided. After 4 weeks and no response I was informed they had the return and will refund the money so I could reorder. 2 weeks later I received a letter stating my original order was not deliverable please correct address on file. (not True, return per their label, they provided). I have spoken to agents and a supervisor, and again with little or no help, maybe we will get the doll. Their excuses is the virus, my response, is close until you are capable of doing business.

Beautiful doll and fast shipping. Couldn't get any better they are providing great solutions. Thanks ashtondrake.com

Ordered doll dec 21st paid extra too day shipping, 7 days later still no doll, when checked tracking thursday says be delevered saturday, its now monday still no doll. Called customer service they said tracking says be delevered saturday. Told been saying this all week. Offered $20 correct, but now refund for doll have not received. Buyers beware

It was one of my worst purchases thus far... The head is attached with thread and it looks nothing like the pictures!