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A Secret Admirer has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. A Secret Admirer ranks 609th among Home Decor sites.
Had Great Experience with the website. Found Good Pricing on candles and diffusers. The shipment was quick and smooth. Its my favorite Store for my home decore needs.
I purchased Thymes candles from this site.One arrived defective, wick was melted into the candle. To make a LONG story short I just say I tried my absolute best to resolve the issue with this company but their lack of service and communication made it impossible! After nearly a month of trying to get a refund I was forced to file a claim with my bank, that got them to finally respond to me! I was totally willing to reverse the claim if they refunded the candle, and once I saw the credit in my bank account. Now once I reversed the claim my bank says it takes 7-10 days to finalize so it is a bit of a waiting process now for them. During this time a man yelled at me on the phone for his money and threatening to send me to collections, literally yelled, they harassed me constantly via text, phone calls, and emails. I had to block them on everything! They took FOREVER with their communication but DEMANDED immediate results now from me! The whole ordeal was such a waste of my time, chasing them to help me, calling my bank to file the claim & then reverse it (you know how long banks keep you on hold), dealing with their numerous harassing phone calls & messages- it was a nightmare! Update: now that they know I filed a complaint with BBB & left a review, they sent me this email. You see what I'm dealing with! Beware!
Had Great Experience with the website. Found Good Pricing on candles and diffusers. The shipment was quick and smooth. Its my favorite Store for my home decore needs.
Tip for consumers:
Very Good Collection of Candles and diffusers.
You may also find bath gel, lotions, hand cream and bath soap.
I purchased Thymes candles from this site.One arrived defective, wick was melted into the candle. To make a LONG story short I just say I tried my absolute best to resolve the issue with this company but their lack of service and communication made it impossible! After nearly a month of trying to get a refund I was forced to file a claim with my bank, that got them to finally respond to me! I was totally willing to reverse the claim if they refunded the candle, and once I saw the credit in my bank account. Now once I reversed the claim my bank says it takes 7-10 days to finalize so it is a bit of a waiting process now for them. During this time a man yelled at me on the phone for his money and threatening to send me to collections, literally yelled, they harassed me constantly via text, phone calls, and emails. I had to block them on everything! They took FOREVER with their communication but DEMANDED immediate results now from me! The whole ordeal was such a waste of my time, chasing them to help me, calling my bank to file the claim & then reverse it (you know how long banks keep you on hold), dealing with their numerous harassing phone calls & messages- it was a nightmare! Update: now that they know I filed a complaint with BBB & left a review, they sent me this email. You see what I'm dealing with! Beware!
Tip for consumers:
Service is terrible. They happily take your money but if you have an issue my experience was the worst. Never had I had a business yell at me when they send me a damaged product and ghost me on a resolution. I had every intention of making things right and working with them but they have no idea how to treat customers. I had to block them from my phone for harassing me. I filed a claim with BBB
Products used:
Candles
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