ArmyGear.net

I was treated with great respect and will use this company in the future. Everything I ordered was of the highest quality. Very happy. Allen T. South Carolina

After looking around the net for some time on places to purchase some camping gear (packs, MREs, and other misc. Gear) I came across armygear.net. After finding them I took some time to look around at reviews and all seemed well. Until I started the order process.

After making my first order buyer's remorse set in hard. Not for a dislike of what I order, I just decided I wanted to add another item on to my list without having to have 2 different orders with 2 different shipping costs.

So I decided to e-mail the company and ask to cancel my order. After about a business day I finally received a reply saying it would be cancelled. Many hours and hours later the charge is still on my card. Many more hours waiting and the order finally shows as cancelled but the charge is still there. I decide to e-mail them again asking the reason (remember, I had plans on adding more to my order) and I get this from them:

"relax buddy-if you stopped emailing i might have time to credit you... you are one big pain-if you keep bothering us we might
Wait til next month to credit you-how do you like them apples?"

What sort of e-mail is this? Especially to a customer that had plans on ordering more (I didn't tell them this till I received that e-mail). Now, If I had waited till the items shipped or if I e-mailed them every 10 minutes I could see this. But it was over a span of 2 days of an item pending before it was even cancelled.

So in summary, armygear.net might have excellent prices... but in the customer service department I wouldn't give them anything higher than 0.5/10.

Ordered online on a Sunday, items arrived nine days later.
Selected standard shipping, I'm in no hurry.
Three alice frames, one molle II kidney pad, one 2 quart canteen
With cover and strap were exactly as described on website.
Discount of 10% processed after order arrived.
Several e-mails regarding questions of mine.
Inventory is somewhat limited, customer service was outstanding.
Will certainly do business with armygear.net again.

When selling items such as used ammo cans there should be better description of what they are selling. The ad states they are in good condition that for the most part is correct. But what they failed to state is that they have been defaced. They had some rusting but on a larger scale than other cans that I have purchased., They also had been spray painted making them an eye sore. Not spray painted in a good way, why spray paint over logos running down the side etc. So it would be nice if they would at least warn you that they will send you crappy looking products. Then there is not e-mail address or a spot to review the crap they are willing to charge you for.

I mistakenly ordered the wrong size of Desert Boots. I called them a day after I ordered and asked to change the size. They looked to see if they had my size in stock, but they didn't. The fellow who I was talking to said they might have them at their store and would give me a call back letting me know if they had 'em. About two hours later I received a phone call and they had my boots. Too boot (pun intended) they gave me 10% off! They are a model of customer service and after taking to the rep he said they employ Veterans and take pride in passing on great deals to their customers. If your looking to Military items... go to ARMYGEAR.NET. You'll be glad you did.

The guy below didn't realize that after a company refunds your money its up to the bank to put the money back in your account. That was not their fault guy.