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Aqua Science has a rating of 4.8 stars from 853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank, and free shipping. Aqua Science ranks 3rd among Water Filter sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
1,909 reviews
Very helpful when I needed help finding the right filter for my well. Super fast shipping, received the filters get next day.
A pleasure to work with! There was an error with my order (shipping address wasn't entered originally) but one phone call and issues was resolved, tracking sent the next day, and shipment arrived promptly! During installation, had some questions and called back. Same great experience as the first call. Everyone I spoke with was extremely nice and helpful! (Something, unfortunately, that can't be said for many other businesses these days). Highly recommend Aqua Science, and will definitely be back for future business!
A pleasure to work with! There was an error with my order (shipping address wasn't entered originally) but one phone call and issues was resolved, tracking sent the next day, and shipment arrived promptly! During installation, had some questions and called back. Same great experience as the first call. Everyone I spoke with was extremely nice and helpful! (Something, unfortunately, that can't be said for many other businesses these days).
Highly recommend Aqua Science, and will definitely be back for future business!
Found online, good prices, shipping availability.
Same as our existing system.
There are many options regarding well pump suppliers. I researched numerous companies throughout the US. Contacted aquascience for a complete new well system and they were the most professional and knowlegeable company in New England. It was worth the trip, especially when you are provided with expert advice from Serina that made the entire processs seamless with outstanding results. Pricing is extremely competitive and they stock only top tier brands. They now have a customer for life. Thank you.
Tip for consumers:
Aquascience is consumer oriented and they always are available for questions or concerns.
Products used:
Well pump, Controller, plumbing parts, electrical wiring and pipe.
I don't think I've had a customer service quite like Aqua Science before. Ms. Serina Casey elevated this DYI home project to a professional level job site. Literally guiding through from what the project requiring to investigating further issue via series of job site pictures extremely efficiently. I can't thank enough Ms. Casey for her guidance and help! As a personal working in a field of architectural profession, I highly recommend Aqua Science for their dedication in service and the quality of product.
Could have spent extra days and cost without Ms. Serina Casey. From detailed review of the project to corrections of the required parts, identification of possible issues, spot on recommendations. Wish customer services in other venues and fields could compete with Aqua Science.
High level of customer service
Highly agreed to the product recommended by the customer service.
Aqua Science gives you all you need to install their units. You'll just have to pick up the pipe and fittings to install them. The free shipping on my new Softener and Iron filter made it really cost effective too.I did a lot of searching before ending up buying and this was the best deal for what I wanted, thanks!
Past experince.
I was ordering an item with free shipping but when I added another item it added $18.00 in shipping. Very frustrating I had to remove the other item will just purchase from Amazon you lost that sale.
Update: Aqua science not only responded to my comment but included the tape and sealant with the shipment and are working on a software upgrade to fix the problem. Great Job
What I needed at best price
* Aqua Science attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This site has good products at good prices. They shipped my item quickly but I didn't know that. My only complaint is that they never sent me a shipping notification so I had no idea it was on the way and had no way to track it. Since I pick up my stuff at a shipping service place I had no idea that it had arrived there and only found out by accident when I went to pick up another parcel to find out that it had been there for quite some time.
Quality products at great prices
Reputation of the brand I purchased
Called their store directly with some questions on a pump unit I needed to get. Customer service was excellent. She personally went and pulled the unit to get the specific info that I needed to make sure it was the correct model. After purchase, order was shipped promptly. Thank you!
They stocked the brand and size of the pump tank I wanted, ordering online was very simple product arrive in great shape
Because you carried the brand pump tank I wanted, well mate with quick connect tank fittings.
It’s the best on the market in my opinion.
Easy to order through their site, have been kept up-to-date with shipping, and when it arrived, would definitely buy it from again
My well, pressure tank and pressure splits are over 30 years old. Just wanna update.
Called a couple of times with questions. Your vary helpful person answered all my questions every time. If not for that I wouldn't have bought on line.
On line site was very good and showed your products and all specs.
I needed them for a well project..
I really can't say enough nice things about this company and their customer service.
I ordered an in-stock well pump rebuild kit with overnight shipping as there was no water in the home. After not receiving the kit a day later I phoned and explained my urgency. The customer service rep was super polite, helpful, and shipped the parts of the kit I needed immediately and then shipped another entire complete kit the next day.
Imho, given the circumstances one couldn't ask for better service.
Thank you Aqua Science..
I really can't say enough nice things about this company and their customer service.
I ordered an in-stock well pump rebuild kit with overnight shipping as there was no water in the home. After not receiving the kit a day later I phoned and explained my urgency. The customer service rep was super polite, helpful, and shipped the parts of the kit I needed immediately and then shipped another entire complete kit the next day.
Imho, given the circumstances one couldn't ask for better service.
Thank you Aqua Science..
Plumber friend told me.
Needed to rebuild pump.
My order came a day later than initially projected, which was ultimately fine. An associate reached out to me directly when there was an issue with shipping information, which was greatly appreciated, and the overall customer service is quick with responding.
Just a quick question regarding approximate shipping/delivery time-frames. I was answered very quickly.
You were the first non-advertised result on my Google search.
Because it was exactly what I needed.
I will be able to give more specific information after we replace the old bladder with this new one. I wish there was an easier way to insert it into the tank. Apparently you have to turn over the tank and insert it from the bottom instead of through the top.
Looked like a quality bladder. I like to go directly to the company instead of ordering everything on Amazon.
The reviews were positive and it appeared to be a complete kit.
I like seeing the picture of what you get with the kit but I am not sure if I receive the tool necessary to tighten down the nut.
Looked like a quality bladder. I like to go directly to the company instead of ordering everything on Amazon.
Jim suggested a change to the pressure tank bladder pressure. This was a setup error on my part. It corrected the system shutdown issue. We also had an unusual noise. He checked with the tank OEM Representative and suggested a new part. Jim sent me the new part at no charge and this corrected the issue.
I have used Aqua Science in the past and had great results.
Warranty was 7 years instead of 5 years.
Very good thanks. Web site was easy to navigate, well stocked and great prices.
Found what I want.
Really two days delivery. Filter came securely wrapped.
It's installed and works flawlessly. Yes you will need to put some stuff together but that's why the price is so attractive.
Highly recommend
Good prices for brand name products
Great - easy install, price was good overall good experience
Replacement for what I had
Great service. I was pleasantly surprised at the fast delivery
Jim Tutko was great to work with. He was knowledgeable and answered my questions.
Friendly, competent service. Great prices. Highly recommended.
The best.
Had what I needed, good price, fast delivery. Very satisfied.
System set up for my needs
Refreshing tank median
Great customer service! I called and the salesperson was very help!
I needed a pump sent to Kodiak Alaska in a hurry and they took my order and shipped it out right away. Less than a week later and I had it.
Specified by contractor
Was amazing…. I was very pleased with the outcome. I will be a loyal customer.
The customer service was very patient and kind. And did not give up on me.
The best value for the priced.
It seemed To be described as adequate for my application very good price.
My items arrived on time and were as described. I had a technical question about the product so I emailed Aqua Science and was surprised I had a reply within a half an hour. I have not completed my project but I verified all parts were there and I would recommend Aqua Science to anyone needing watrer system products.
They had what I needed and shipped quickly.
They were reasonably priced.
Gain trust and grow your business with customer reviews.
Aqua Science is one of the Nation's largest source for Water Well Pumps, Pressure tanks, Pressure Booster Systems, Drinking Water Systems, Cartridge Filters, Fleck Water Softeners, pH neutralizers, Radon mitigation systems and much more...
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."
We have over 50,000 customers accounts in the United States and Canada. We have in our staff a well trained, professional team of Water Treatment Professionals ready to assist you with your Water Quality concerns.
We carry the top brand names in the Water Treatment industry like Amtrol Pressure Tanks, Goulds Pumps, Fleck Controls, Davey, Grundfos, A. Y. McDonald, Pentek, WellMate, Boshart, etc.
As part of our corporate philosophy, we believe direct contact between ourselves and the customer is critical in establishing a working relationship. That’s why when you call Aqua Science, you will be greeted with a human voice. Although we have a voicemail system, it is only used when we are closed, or in those inevitable instances when a flood of calls come at once. Please contact us at any time, we look forward to hearing from you.
