When you sign up for service with Aptive you are quoted a price per service and a quarterly treatment frequency. After the first year or Aptive starts coming out to your residence 5 or 6 times per year without asking permission to do so and billing you for 5 or 6 services instead of the agreed on 4. Aptive ends up increasing their revenue by 25 to 50% by treating at a frequency in excess of the frequency the consumer agreed to without ever informing/getting customer permission to do so. I think they just hope you won't notice. They are doing this across their customer base based on other complaints I have come across. Sounds like a Wells Fargo type class action suit is warranted.
Had Aptive for over a year, during this time I would usually receive notice of their next treatment date and the applicator would show up. However, their level of pest control treatment was almost non existent. They would walk around the house with a pad on a pole and make a swipe at the eaves and that was it. The last treatment was made after a rainy day AND done after it had gotten dark. After finding that I was charged twice for that last treatment I contacted the company and was told they would take care of the double charge which they did, and I asked for a manager to call me because I was discontinuing their service effective that day. I have not heard back from them. I would not recommend them to anyone.
PC Yes co nsumer protection law Violation101,000 Dollars Pennsylvania was doing some looking around and They have been doing this to customers other places looks like this is their standard operating procedures didn't look any further but I bet you could find more