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Apartments.com has a rating of 2.3 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Apartments.com most frequently mention customer service, parking lot, and application fee problems. Apartments.com ranks 284th among Apartment Rental sites.
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I list my house rental on Apartments.com. I find it works very easy and tenants can do their secure application right on the website for a nomination $29 fee. Many companies charge $100 or more for this. I think the negative reviews they get are people unhappy with their apartments which have no bearing on Apartments.com.
If your a landlord or company thinking about using apartments.com don't. They scammed me out of $100 and I have proof of it. They changed their app and when I submitted payment like normal it didn't go through because they put an extra button to submit payment on top of the first button I normally use. I have an email thread to back up all of this with apartments.com saying sorry we screwed you over contact youe landlord to fix it because we can't so anything on our end
I have lived at Cardiff Charles Apartments for 5 years. Living in this community has been a positive experience. The staff from the Property Manager to maintenance have been fantastic. My maintenance needs are completed within the same day. The guys are friendly, polite and professional. When I call or stop by the office I am always greeted by my name and very helpful with any of my needs. The property overall is always kept clean. Very comfortable having guest come to my home to visit me.
Very helpful when searching for an apartment in a new area. Easy to navigate.
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