Apartments.com has a rating of 2.3 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Apartments.com most frequently mention customer service, parking lot, and application fee problems. Apartments.com ranks 290th among Apartment Rental sites.
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I list my house rental on Apartments.com. I find it works very easy and tenants can do their secure application right on the website for a nomination $29 fee. Many companies charge $100 or more for this. I think the negative reviews they get are people unhappy with their apartments which have no bearing on Apartments.com.
If your a landlord or company thinking about using apartments.com don't. They scammed me out of $100 and I have proof of it. They changed their app and when I submitted payment like normal it didn't go through because they put an extra button to submit payment on top of the first button I normally use. I have an email thread to back up all of this with apartments.com saying sorry we screwed you over contact youe landlord to fix it because we can't so anything on our end
If your a landlord or company thinking about using apartments.com don't. They scammed me out of $100 and I have proof of it. They changed their app and when I submitted payment like normal it didn't go through because they put an extra button to submit payment on top of the first button I normally use.
I have an email thread to back up all of this with apartments.com saying sorry we screwed you over contact youe landlord to fix it because we can't so anything on our end
Tip for consumers:
Don't use this company
This company is garbage
They will take your money with horrible customer service
Value for the dollar is terrible
Nothing but issues with the app
Cost me $100 in fees
Products used:
Payment for rent online
Poorly managed apartment complex. Takes over a week for simple maintenance requests to be addressed. Pornographic graffiti at children's bus stop. Pool has been closed for months which tenants still have to pay for. Rotting garbage all over the parking lots from closed dumpster lids that maintenance staff do not reopen after dumpsters are emptied. Rent is high and is going up. Can't wait to leave!
Starting with the hand picked reviews, that's a terrible practice, users cannot post reviews that supposedly go against their policies, so all of the ratings in this app/website cannot be trusted.
Additionally this website and app suffer from horrible performance issues, and there are times when half the apartments do not load, OR perhaps is that the high fees they charge are scaring off good apartment landlords.
Stick with Google Maps for your next apartment.
Tip for consumers:
Stick with using Google Maps
Products used:
Used the website to look up apartments in Austin
First timer. I submitted my apartment and it said pending approval. Fair enough. Waited a week and still nothing so I called. They said I have to submit the deed to the property with my name on it or utility bill of the apartment itself with my name. First of all I'm owner financing and won't get the deed for 5 years….secondly I'm not putting utilities in my name, it's the new tenants responsibility. Your verification process is garbage. So now I'm out of luck after waiting a week. Complete waist of my time and hours creating the listing and pictures etc…
I list my house rental on Apartments.com. I find it works very easy and tenants can do their secure application right on the website for a nomination $29 fee. Many companies charge $100 or more for this. I think the negative reviews they get are people unhappy with their apartments which have no bearing on Apartments.com.
Tip for consumers:
Good helpful customer service
Products used:
property listing
Apparently there is a limit to using this website. I have been constantly looking for apartments because I am tired of living in a weekly hotel. All I have done is researched apartments and tried to reach out to people to try to get an application or rent the house. I got blocked for using a website too much when I only used it for less than an hour? I am confused and will not use this website as a resource ever again then. I have never heard of a website where you can use it too much or too little. It is just odd and weird to me.
I used this site to search for my first luxury apartment. First whomever gave this site a bad review its straight up false. Not only is the site helpful its on point with what you ask for. You go see the apartment yourself so if you dislike you move to the next listing. Bottom line i found a bomb apartment for the price i wanted. The best part is the place i picked was a suggestion from the site! I wouldn't have found it on my own. Use the site 5 stars hands down! Im not a paid person i am a real person and my review is the realist!
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This site is FULL of fake listings! Both by unscrupulous "listing managers" with their, "Sorry, that apartment is rented, but what are you looking for, I have others available,"and random scammers who will HAPPILY accept your full name, email address, AND phone number!
Forget about Apartments.com paying ANY attention to your reports of fraudulent listings, they are the PlentyOfFish of apartment searches!
Zillow is slowly headed toward the same cliff. Be careful!
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Apartments.com will reject an honest review to protect the landlord, the property and their website and it's all a part of organized crime. If you have a terrible situation with a slum lord that over charged you for an apartment that is still listed online for less you should be able to expose that. Apartments.com keeps rejecting my review for Ormsby Lofts and there are multiple reviews stating the same thing I have except mine says the landlord charged me $50 more than the listed price and that they went up on my rent without notice in December around Christmas and that you can not opt out of trash removal even if you take your trash to the dumpster. The apartment review website will not allow me to tell the truth and there is another apartment complex called Heritage Green Apartments where in 2021, they said the rent was $965 but when we signed the lease, we were told it was $1000 a month. Fine but why for years does Apartments.com.and the slum Lord not listed the accurate price?
I have been trying to rent an apartment is a certain area of New Orleans for months now, when ever one comes up that fits my needs, I email and call right away, never get a response to emails, and had one (out of many many) calls returned, and it was a day later, after the apartment had already been rented. I have added my name to lists etc. without any success in getting responses, pretty mush a worthless site.
Tip for consumers:
Do not expect your calls or emails to be answered
Products used:
None
I have never been more frustrated with a service. First of all when my apartment complex switched over to apartments.com they charged three times for the same month, when I called them they told me "the money can only go one way" and they weren't able to offer me a refund. Now with morons like that running the company you are forced to link your checking account to them unless you want to pay an extra 2.75% for using a credit or debit card. Terrible bunch of crooks.
Products used:
Rent
I have lived at Cardiff Charles Apartments for 5 years. Living in this community has been a positive experience. The staff from the Property Manager to maintenance have been fantastic. My maintenance needs are completed within the same day. The guys are friendly, polite and professional. When I call or stop by the office I am always greeted by my name and very helpful with any of my needs. The property overall is always kept clean. Very comfortable having guest come to my home to visit me.
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Apartments.com advertised a fake rental property. I applied for an apartment, i paid the 46 dollars application fee and never heard back from anyone, after speaking with a apartments.com representative i was told that i should call the cops and report the issue not taking any responsibility for the fact that they advertised a fake apartment.I AM WARNING EVERYONE, STAY AWAY FROM APARTMENTS.COM
Let me first start by saying a big thank you to finally having & living at a property with amazing staff at the front office. Maintenance and property staff are always happy and go above and beyond to get the job done. A huge Thank you! I have zero complaints. I enjoy all the amenities at Block 24 and hoping the basketball court will be open soon. I want to give a big "WOW" to Judy. She has made my move-in really smooth and answered all my community questions. I look forward to staying here for a while.
The landlord has her two dogs tried to take my grandma's wheelchair and her shower chair. My grandma didn't have enough space in her room to put the wheelchair and the shower chair. She recently was hospitalized, so she often needed to go to doctor appointments. This landlord harassed most Asian tenants. She wanted all Asian tenants out of this apartment, so that she can rent it out for higher rent!
I moved in 3 years ago. I love the staff, they listen to you and fix any problems you have. Plus there is a Pool that is well kept up daily. Pet friendly too. Each building has a laundry room too. Great activities like BBQ with Prizes, making Smors, Bingo out door movie on the lawn by the office with popcorn. I don't know of any other apartment complex that does this. Come check them out
Teresa Nelson
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Systems has too many glitches and they are allowing landlords and property owners to advertise their properties on their website without checking to see if landlords or property owners have property up to building codes that require working hot and cold water proper plumbing fixtures and working heater systems with proper ventilation system that is up to code in California, I recently moved into a unit and a-pond my family and I moving in we had all utilities transferred over to the new unit and the gas company came out to light the wall heater and discovered that the heating system had not been installed properly and they also detected a gas leak so they were unable to turn on the pilot and during this time it was winter cold rainy and very windy weather we were without any proper heating system for 6 months and by law units with out proper heating system and no running hot and cold water are not to be advertised as available for human occupancy's and because of my concerns and my complaint to the landlord about the wall heater system not working properly I have now been harassed and retaliated against very unprofessional people.
I went to go and check and see if my renter had made her payment, and lo and behold, the listing was no longer active (which means my tenant will now not be able to pay through the app). Cozy was the best. Never had trouble with them, but since the takeover, it would appear a mediocre team runs this company. I already took one of my listings off Apartments.com and just have the tenant drop the check in my mailbox. I will now have to work out other arrangements for my other listings. I also hate you cannot get to a real human being for help. Poorly run organization. Oh well, it's free and you get what you pay for!
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I was asked to make my profile and pay $35 per applicant so I can apply for apartments online. I spend 70 as it was two applicants. I had 30 days to submit my applications out before another 35 would be required. I sent out multiple applications and did not hear back from anyone. I understand that the money was spend for credit and back ground check but I should be able to have it refunded if after months of using their site I have ZERO outcome!
This website removes bad user reviews to protect bad landlords. Likely in exchange for ad dollars. Besides the deception, great search tool.
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