Anytime MailboxReviews 36

Didn't provide the services advertised, and hard to reach when I need to close the account. Too understaffed to answer the phones.

I just want to say, anytime mailbox if you're reading this EAT A $#*!! This company just takes recurring fees with zero explanation.

It says it takes 2-3 business days to get your application approved. It's been almost 2 weeks. Of course no one answers the phone *due to covid things have been busy* $#*!ing BS. Also no one returns emails. Wish I could give zero stars

I signed up for Anytime Mailbox, but I did not complete the steps needed to actually USE the service (getting things notarized, etc.) I got no reminder email saying "You need to finish the steps," or "Your receipt for this month." Nothing. Every other online service I use (Canva, Flodesk, etc.) sends me an email every month saying I have been charged. I thought because I had not completed the signup process that I would not be charged for the service, and I never received a billing email from them. Actually, they just don't remind you. They do not have the decency to say "Hi there, you didn't finish you registration process, but we're still charging you. Do you want this service?"
Years ago, I signed up for a service I never used (on accident), and after months of non-use, I realized the error and they refunded me the money. AnytimeMailbox literally does not care. I would not recommend them.
I will say the customer service employee was nice-- I know she was doing her job, and we had a polite conversation. I feel bad she has to work for this company.

I opened an account with Anytime Mailbox on August 12 (Friday) and submitted notarized form the same day, I received an email on August 16 (Tuesday) that the location I selected will no longer be in service in 2 days on August 18 (Thursday). In the meantime, they approved my form and notified me that my mailbox is ready on August 17. A few hours later, they confirmed that the location is closing and I need to select a different location. I already opened and LLC and gave this as my mailing address... Totally unacceptable. Customer service was never responding to my emails and the lady the phone didn't know anything and finally she reached out with incorrect information (told me the mailbox is ready, while in fact it was closing tomorrow). I used Anytime Mailbox in the past with good results for a short time. Due to terrible lack or organization and no customer service when you need it, I highly do not recommend. It's been a week and still they did not solve this for me but of course kept the money.

I have been using Anytime Mailbox for almost 5 years now. I own a small side hustle business and ship my orders out from my online store. I didn't want to use my home address so this is perfect! I only get a small amount of mail sent to my box, but when I do, I get notified right away. Scheduling a pick up takes just a few seconds and I love how the app remembers all the pieces of mail that comes in so if I lost anything I can find it in my archived history. I highly recommend this product!

Everything about them id, is chaos!

Sub-contractors, open and close whenever.

Totally no customer service,

App doesn't work!

Extremely rude...

I sent Anytime Mailbox an email with a simple billing question. The lovely owner of the facility responded immediately (Anytime Mailbox works through third-party mailbox businesses). The third-party then forwarded the email to Anytime Mailbox to respond to -- they responded once and they then proceeded to completely disregard all 8 follow-up emails I sent them over a period of the next two weeks.

Anytime Mail's Orlando office is full of people that must not care about their jobs. They can take weeks to post anything to your account so you don't even know you have mail. Even though tracking numbers say they have been delivered, they state they have never been received, yet "magically" appear when you complain enough. And now they have delivered a package to a place that was never on my forwarding address. Some mail they state they sent never gets delivered, and when you ask for the insurance to be applied, you don't get the money for it even when you pay for it! Customer service is no help as they are trying to deal with incompetent people at that office. You CANNOT win. As much as we have complained and as much as we pay, you would think they would be more careful. But they are not. Am so tired of this bull every week.

This is our third month using them and I kept noticing 5.00 and other small fees in addition to the 49.00 plan payment coming out of my account. When I looked at the invoices they were charging me for the only 3 pages I had scanned. 60 pages a month are included in my plan. They were also charging me for forwarding mail bundles at 5.00 each. 3 a month supposed to be included in my plan. I have emailed them as can't find a number to call. I've inquired about how many pieces of mail equals a bundle since I've been charged 3 times and have only requested forward 4 times ( had several pieces forwarded at once). Awaiting their reply but looking for service elsewhere in meantime. All these extra fees for things supposed to be included shouldn't be an ongoing occurrence. I gave them two stars bc we do receive our mail ok. This is clearly not a one off error and I don't appreciate my money being stolen.

*i the CTO & Co-Founder Anytime Mailbox is not an honest or trustworthy person, I would therefore not trust his business services as the apple does not fall far from the tree. While on a call with him about his services, he burst out into a racist tirade flipped out and hung up on my face. Is this the business you should trust for your mail services, I think not stay away this business is not professional, not trust worthy and not credible. They are scam artists. There are so many better mail forwarding services out there please stay far, far away!

*Personal information redacted by admin

I paid for 8 months without using any service, last May I asked them to print 3 PDFs and send them, just that (first contact), and they always had a problem that did not allow them to send, while they charged me for 'storage' for an empty envelope of which they uploaded a photo in my account (dashboard), and their answers were really PATETIC.

In one minute with Photoshop I corrected a problem that did not allow them to print and send for A MONTH AND A HALF, and then they started a series of EXTREMELY VIOLENT, SUPERB, IRONIC emails, calling me ''sick'', ''idol'', etc and REMOVED ME as a customer.

I have the images of those emails and will publish them where possible and on my YouTube channel explaining all this.

I will also report this to the corresponding State, it is a great abuse against a simple client.

Obviously Anytime Mailbox never sent me those printed pages, and they didn't refund me anything either.
They are SCAMMERS.

They have charged my account for wrong sums many times. Last time they stole $400 from my account and today they try to steal $117.

Each time I call their number to ask for the reason and they apologize. The lunatic in that billings department needs to be fired.