• Animoto

Overview

Animoto has a rating of 1.9 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Animoto most frequently mention credit card, customer service, and auto renewal problems. Animoto ranks 294th among Videos sites.

  • Service
    7
  • Value
    7
  • Shipping
    2
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Inadequate customer service, lack of communication.
How would you rate Animoto?
Top Positive Review

“No phone?”

Rheetha B.
9/18/18

What company has no phone? There was an issue where my account was cancelled out of the blue. After almost a month of trying to contact them, they finally got in touch and apologized for the delay. So they now have a four star review instead of my original 2 star review. I think they have an amazing product, but I still maintain they should probably find a more efficient way to resolve any conflicts that will arise. I have used Animoto for around 10 years and this is the first time I ever had a problem.

Top Critical Review

“Worst Company and Service I have ever experienced”

sophie h.
10/26/23

Animoto have been deducting a subscription fee for three years from a savings account without a single emailed recipet or notice. The card attached to the account expired in 2017 and they have still been successfully deducting up until now in 2023! When i contacted them immediately to ask for a refund and explain that I have never even logged in, they pointed me to their contract, not even a discussion about the account being dormant (which they actually confirmed) Disgusting, its theft! I tried to get a phone number to speak with a human, they said they dont have one. How can that be legal. I wont stop, I will take this to whoever I need to, to get a just a fair outcome.

Reviews (56)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10)
Thumbnail of user rheethab
1 review
2 helpful votes
September 18th, 2018

What company has no phone? There was an issue where my account was cancelled out of the blue. After almost a month of trying to contact them, they finally got in touch and apologized for the delay. So they now have a four star review instead of my original 2 star review. I think they have an amazing product, but I still maintain they should probably find a more efficient way to resolve any conflicts that will arise. I have used Animoto for around 10 years and this is the first time I ever had a problem.

Thumbnail of user jasonv14
2 reviews
8 helpful votes
August 31st, 2014

I love this site, i had my first video being nicely created using it, you guys deserved my respect!

Service
Value
Quality
Thumbnail of user angelinac
2 reviews
32 helpful votes
June 11th, 2014

Really great for making videos of the kids and family. I can upload random photos and it makes it look like it was professionally made, though i wish they had more templates

Thumbnail of user amandab52
2 reviews
4 helpful votes
Thumbnail of user katherines6
2 reviews
4 helpful votes
June 27th, 2014

My order is in process, lets see what they come up with.

Thumbnail of user matthews5
6 reviews
18 helpful votes
October 7th, 2010

Simply the best, ever and ever. Not words forI Love Thiis One. Animoto is a web application that produces videos from user-selected photos, video clips and music. It analyzes the provided photos, video clips and music, automatically generating a movie trailer-like video with them.

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From the business

Animoto's video maker turns your photos and video clips into professional videos in minutes. Fast and shockingly simple - we make video creation easy.

Company Representative

Thumbnail of user christophere34
Christopher E.

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