• Andy's Auto Sport

Andy's Auto Sport

Overview

Andy's Auto Sport has a rating of 2.9 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Andy's Auto Sport most frequently mention customer service, body kit, and carbon fiber problems. Andy's Auto Sport ranks 60th among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    7

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 77.8%
Positive
14
Neutral
1
Negative
3
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Once paid your left hanging very bad store and customer service speak poor English
How would you rate Andy's Auto Sport?
Top Positive Review

“Great customer service”

Luke N.
2/2/24

Great communication and customer service. Answered all questions honestly and kept me informed with what was happening.

Top Critical Review

“Honda kit asembly”

Tyrelle S.
8/30/23

I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home

Reviews (237)

Rating

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user ivanp270
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Ordered an carbon fiber hood that was listed on the website, and later received an email stating that the hood I ordered was discontinued but I could buy one that was over twice the price of the one ordered. Ended up settelling for a fiberglass hood that cost more as well. The "discontinued" hood is still on the website.

Thumbnail of user buddab
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Had bought a full body kit and the rear half didn't show up

Thumbnail of user alberte151
1 review
0 helpful votes
July 4th, 2022
Verified purchase

The order has taken 2 months back ordered but I am patiently waiting thanks again for service.

Thumbnail of user jerryd745
1 review
0 helpful votes
October 1st, 2022
Verified purchase

Traction bars too short i sent pic got no response.

Shipping
Quality
Thumbnail of user michaels6692
1 review
0 helpful votes
July 2nd, 2021
Verified purchase

After purchasing items I was notified promptly and payment was pulled... after some time one of my items was apparently on back order and canceled as no product was available after a lengthy wait was finally refunded for canceled part... communication was minimal at best so might order from again but as a last option

Thumbnail of user niela2
1 review
0 helpful votes
June 1st, 2021
Verified purchase

Purchased a full body kit for a 91 mr2, the kit is poorly made, took a lot to make it fit and look good, the rockers didn't fit at all, but cost to much to ship back, just trashed that idea.the shipping is more than the kit is worth,

Thumbnail of user anthonyg128
1 review
1 helpful vote
September 2nd, 2017
Verified purchase

I shouldn't of been able to add items (Brembo rotors) to my cart, pay and complete the order if the items are no longer stocked - and hadn't been for some time. A (less than favorable) resolution was sorted out, but it shouldn't of occurred in the first place.

Shipping details from the original shipper (Fed Ex) were sent, but details when my items were given over to the secondary shipper (USPS) were not given and this point was just a little bit of a sore one on the above mentioned stuff around.

For what it's worth, even after this debacle, I checked out their website to see if they'd removed the rotors to prevent the issue reoccurring only to discover the same rotors I originally purchased still available for this to all occur again.

Thumbnail of user ninog6
1 review
6 helpful votes
March 5th, 2018
Verified purchase

Andy's really screwed up the shipping and would not take responsibility for it. I had to contact the shipper and work out a compromise.

Thumbnail of user monicah244
1 review
0 helpful votes
November 3rd, 2020
Verified purchase

Andy's customer service was fine but the product that came from Extreme dimension was terrible. It was disappointing that Andy's stood by the product. It was a learning lesson for sure.

Thumbnail of user christopherv191
1 review
1 helpful vote
October 1st, 2020
Verified purchase

Crappy workmanship on the body parts. Looked like a 10 year old molded them. But took so long to get to me. I tried to make them work. Never get from there again

Thumbnail of user rafaelp19
1 review
0 helpful votes
September 2nd, 2017
Verified purchase

Carbon fiber was peeling off like
All the carnards there was chipping and cracking! Didnt even want to put them on!
The main problem was that all the carbon fiber was either crackinv or scratched

Thumbnail of user andrews1309
1 review
0 helpful votes
November 2nd, 2020
Verified purchase

I was very disapointed in the quality of workmanship, i could hav made the exact same thing at home, a bit of tin with a few folds, and it looks like they used a brickie"s chisel to add beeds in the floor pans, i was expecting the same cotour and shape and abeed roller finsh on the floor pans, i would not recomend or use again

Thumbnail of user josef252
1 review
0 helpful votes
September 3rd, 2017
Verified purchase

It has been a long time waiting for this package close to 30 days and I'm still waiting and I got my project on hold since then

Thumbnail of user liams28
1 review
0 helpful votes
September 2nd, 2017
Verified purchase

Good parts. Silly long process I've ordered a part sent it back in and still haven't received any info about it! It seems they work on their own time and not the customers why said I expect my product by this Friday but I still haven't got zero info even though I know my part got back to the shop

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From the business

Andy's Auto Sport is an online retailer of performance car parts. What distinguishes Andy's from the rest is how far we go out of our way to educate customers about the products we sell.

We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.

When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.

Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.

Business History

Established in 1997.

Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.

Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.

We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.

Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!

Company Representative

Thumbnail of user ericf33
Eric F.
President
Typically does not respond to reviews
I'm the President of Andy's Auto Sport and I'm here to make sure every customer gets the experience they're looking for when they buy from us!

If you have feedback, I want to hear it. My goal with the feedback I get is not only to make sure each customer is happy, but also to identify things that need improvement at Andy's Auto Sport. As President, I have the tools to drive those improvements, so that's why I like to personally review every feedback we receive.

Rest assured that I'm hear to make sure you end up happy!

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