• Amuze

Amuze

Overview

Amuze has a rating of 3.43 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amuze most frequently mention customer service. Amuze ranks 1127th among Women's Clothing sites.

  • Service
    16
  • Value
    16
  • Shipping
    15
  • Returns
    13
  • Quality
    15
1
See all photos
How would you rate Amuze?
Top Positive Review

“Great savings on totally authentic designer fashion!”

Megan Z.
9/17/22

I couldn't be happier with Amuze. I got brand new FW2022 Manolo Blahnik boots for 41% off! They just came out in the stores yet I got them on sale. They were delivered in about 3 days from Italy, came in original box, etc. and having bought many designer shoes, including directly from the Manolo Blahnik store, I immediately recognized them to be 100% authentic. Amazing! I know it seems too good to be true, but it is. I'll absolutely be back to shop for more.

Top Critical Review

“Please don't make a mistake and order from them!”

Ella M.
7/23/22

After being a loyal customer, i had an issue with my last order. I received my order and was so excited, when I finally took it out to wear for the first time I noticed a strange round spot on the bag. (Was exactly a week after I received it, so I'm still in their 2 weeks policy of being able to return/exchange the item). Never worn or used. When contacting AMUZE, About the damaged bag they sent me, they turned me into a liar and said it was impossible! This was extremely strange that I was being treated this way, with no regard and my request was being denied. They constantly lie and twist things around so your not able to return anything to them! Very shady and terrible customer service. I've never been treated this way before. I'm completely disgusted. Will never order again. Lesson learned, will only order from department stores where your treated fairly. They lie, lie and lie and extremely rude. I'm done

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user meganz29
2 reviews
0 helpful votes
September 17th, 2022
Verified purchase

I couldn't be happier with Amuze. I got brand new FW2022 Manolo Blahnik boots for 41% off! They just came out in the stores yet I got them on sale. They were delivered in about 3 days from Italy, came in original box, etc. and having bought many designer shoes, including directly from the Manolo Blahnik store, I immediately recognized them to be 100% authentic. Amazing! I know it seems too good to be true, but it is. I'll absolutely be back to shop for more.

Tip for consumers:
Feel confident in purchasing! Totally authentic, easy to shop, not a scam! Treat yourself!

Products used:
Boots

Thumbnail of user roxanag28
1 review
0 helpful votes
May 25th, 2021
Verified purchase

Great prices. All items are 100% authentic. Customer service has improved greatly. I've purchased bags, shoes, clothes. Super happy w all my purchases.

Products used:
Shoes and handbags

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellam204
1 review
5 helpful votes
July 23rd, 2022

After being a loyal customer, i had an issue with my last order. I received my order and was so excited, when I finally took it out to wear for the first time I noticed a strange round spot on the bag. (Was exactly a week after I received it, so I'm still in their 2 weeks policy of being able to return/exchange the item). Never worn or used.
When contacting AMUZE, About the damaged bag they sent me, they turned me into a liar and said it was impossible! This was extremely strange that I was being treated this way, with no regard and my request was being denied. They constantly lie and twist things around so your not able to return anything to them! Very shady and terrible customer service. I've never been treated this way before. I'm completely disgusted. Will never order again. Lesson learned, will only order from department stores where your treated fairly.
They lie, lie and lie and extremely rude.
I'm done

Products used:
Burberry Bag

Thumbnail of user chupiek
1 review
0 helpful votes
May 25th, 2021

I ordered a belt from Amuze, it came damaged (maybe happened during shipping?) they gave me a full credit to order something else. The sneakers I got are beautiful, they came quickly, in the designer box with dust bags. Overall I am super pleased with the products and service.

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Value
Shipping
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Thumbnail of user mishkaa1
1 review
6 helpful votes
May 25th, 2021

The owner forces his political views down the consumers throat. He uses the platform to spread propaganda.

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Value
Quality
Thumbnail of user melissag1245
1 review
0 helpful votes
May 25th, 2021

I have been a loyal long time customer to Amuse, I've purchased many items and always had a positive experience. Everything has come in perfect condition. Prompt delivery and customer service! I highly recommend them and have already done so for my family and friends. You won't be disappointed! Best deals for new luxury goods!

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Value
Shipping
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Thumbnail of user marys5797
1 review
2 helpful votes
March 25th, 2023
Verified purchase

I don't know how they got good reviews, but they are just a SCAM. I bought a purse OVER A WEEK ago and still haven't received a response. They say it takes 2days to ship an item and 24h to respond on IG, but I have not received either.
After the purchase they messaged me on Instagram saying that item was sold out and DISAPPEARED right after. I tried to contact them multiple times but still have not received ANY RESPONSE for OVER A WEEK even though my messaged being READ on IG.
I emailed amuze support as well and received an auto reply that email not being monitored! So there is no way to contact them.
Now have to file a chargeback.

Don't waste your time! I would absolutely check for authentication everything they sell! Do not trust them.

Thumbnail of user claudiaz57
1 review
6 helpful votes
October 27th, 2022

Amuze, Inc (the owner) always tries to misrepresent facts and twist things around about what is reality about his methods. When someone is honest and tries to explain the upside and downside of their methods, Amuze still tries to manipulate and twist things around. Anytime anyone reiterates a truly bad experience, they try to shut you down, and explain away through manipulation. I notice this pattern in every negative post about him. Instead of apologizing he tries to manipulate. Amuze is just another instagram point of sales site that offers Italian products to US customers at slightly reduced prices due to the deduction of the VAT tax. There are many of these out there. Most reputable sites actually post their goods online so that you choose sizes and colors and make a smart decision about what you are buying. You can check back periodically on these sites and determine if you want the item or not, and see when the price is reduced yet again, as that happens frequently. Amuze intentionally avoids this in hopes of pushing customers to make quick decision and only posting photos for 24 hours with limited options, and no way to exchange sizes. Every now and then (in rare occasions) he offers something really good, but mostly the same deals are available elsewhere. Shipping in my experience is slower than other sites. The same products can be ordered at lower prices on Italist, Cettire and other sites and are shipped with much more dependability and tracking options. They offer returns, but exchanges for the right size is impossible, you can only return and hope he posts the right size sometime in the future. Many other sites offer exchanges on merchandise if size is wrong or product is damaged. I saw a purse for sale on this site, that they failed to sell at one of their pop ups, and it was damaged. I know it was damaged because I saw it at the pop up and told my daughter not to buy the damaged product. It was the only Bottega Veneta chain Cassette bag in Chalk left at the pop up and was very beat up. I am not mistaken as I am aware he tried to sell this bag for "his" full price. When I saw them trying to sell it online again, I asked about the damaged product, and they insisted it was being sold as is without warning that the product was damaged. Their reply was "it is sold". Rather a flipped attitude. After thinking about their not so appropriate response to me they did say they would work with the customer if they complained. I note in reviews many people have received damaged goods from them, and as usual the owner of Amuze tries to make it sound like it was the customer's fault.
They spend a lot of time posting photos of themselves spending money and traveling, and about all the stupid mistakes he made in business. Not sure what their motivations are. It really takes away from the merchandise and no one really wants to look at a short skinny guy hocking goods. They do sell luxury products at slightly reduced prices. However there are downsides (please read all of the reviews that discuss the downsides that he denies). One package I received clearly had misstated values on it- I assume that was to avoid paying duties upon entry to the U.S. Regarding another package I received, I was sent the duty bill to pay myself. However the company paid the duties after I sent them the bill. It appears they try to get away with not paying the duties and then pay it if it becomes an issue. Given the mistakes this guy admits making in business, it appears he is doing it on purpose.

His most recent giveaway is a $108,000 Maserati Modena Levante. First of all, any Maserati dealer will discount these cars, as they don't sell that quickly and Maserati makes too many of them. Maserati also needs to update their line but that's another story. What he does not tell his customers is when he does a giveway- they get hit with the tax bill, he provides no warning. The Federal and state taxes can be anywhere from $30,000 to $40,000 on that giveaway, and he does not disclose this in any manner. Buyer beware!

Tip for consumers:
Make sure you compare prices for the same merchandise you see on Amuze, Inc. You can typically find the same item on other more reliable sites that allow you to exchange sizes and take responsibility for damaged goods rather than blaming the customer or shaming them publically as the owner of AmuzeInc frequently does.

Service
Value
Shipping
Returns
Thumbnail of user saraa401
1 review
0 helpful votes
May 25th, 2021

Bought a pair of Jimmy choo shoes last year from them at a fraction of the cost in stores. Items are all authentic and come with their original box. Highly recommend Amuse

Service
Value
Shipping
Returns
Quality
Thumbnail of user roxanag23
1 review
0 helpful votes
August 14th, 2020

So far I've purchased 5-6 items and all have been good and decent experiences. Yes, the shipping can get delayed but for a discount on current season items... worth the wait. They've always been responsive to me as well.

Thumbnail of user thaom1
1 review
6 helpful votes
March 21st, 2019

I bought 2 Balenciaga bags from Amuze inc (amuze.com) then got them authenticated. Both bags turned out to be counterfeits. I requested full refund but they denied it. They couldnt prove that the bags were authentic. They sent me authentication certificate for a different bag with different serial code and claimed all bags were authentic. I reported them to BBB. Still fighting to get full refund

Thumbnail of user jonathanc302
Jonathan C. – Amuze Rep

Hi Thao,

We spoke with you on the phone multiple times regarding this. At the time you purchased this bag, in February 2018, we were still working with third party vendors. We stopped because of situations like this, but we still stand behind the products authenticity. The paper work that was reviewed before purchasing these bags for resale tracked back to Balenciaga themselves. We ran this by our legal counsel before we purchased the bags and they approved Third party authenticators have no relationship with the brands, and the brands do not recognize their authentications, and they have no credibility.

Thumbnail of user rachela385
1 review
0 helpful votes
May 25th, 2021

Hey! I've ordered multiple times from amuze, I have about 17 pairs of shoes and 5 bags lmfao and everything is authentic! A lot of these reviews are from petty customers but I'm obsessed with thier site and customer service team and their products ofc! Thank u amuze!

Tip for consumers:
EVERYTHING IS GUARANTEED AUTHENTIC

Products used:
Shoes bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user derekab2
1 review
0 helpful votes
May 25th, 2021

First time customer that will definitely order again in the future! I ordered a pair of Bottega Veneta sandals that I've been eyeing. As soon as Amuze had the color I wanted in my size I purchased them and the entire process was really easy. Everything came in good condition in the original box with dust bags & heel taps.

Products used:
Shoes, women’s sandals

Service
Value
Shipping
Quality
Thumbnail of user lilahb4
1 review
0 helpful votes
May 25th, 2021

I purchased a pair of Valentino heels from Amuze after asking so many questions. They were so helpful and understanding! They were priced so well compared to the ones at the stores and they were this seasons style. I highly recommend purchasing anything from Amuze! You will not be disappointed!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user suelat
1 review
0 helpful votes
May 25th, 2021

Love Amuze, great prices and products! Purchased many time, always happy with what I've gotten!
Will always purchase from them!

Service
Value
Shipping
Returns
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Thumbnail of user chanag6
1 review
0 helpful votes
May 25th, 2021

Always the best! Ordered many times, I definitely recommend!
Always so nice and understanding to every situation!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nebaia
1 review
1 helpful vote
May 25th, 2021

I've purchased shoes and bags from Amuze and everything is 100% authentic, customer service is the best and they are very honest with the delivery time frame, I've never had a problem with them and for sure will keep buying more things!

Thumbnail of user makie
2 reviews
0 helpful votes
May 25th, 2021

Been a long time of Amuze, and each item I buy I'm very happy with my purchase. Never had a bad experience. Their customer service answered all my questions in a timely manner. And all items arrive packed well. Their selections are items you see in stores but with great prices.

Tip for consumers:
Buy it before it’s gone

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicaz377
1 review
0 helpful votes
May 25th, 2021
Verified purchase

I ordered a bag from
Amuze I could not be happier with my purchase it was one I had an eye on for a while and not only did I get it at a discount but the shipping was quick and overall great experience!

Tip for consumers:
Don’t hesitate treat yourself

Products used:
Bag

Service
Value
Shipping
Quality
Thumbnail of user jenseno
1 review
5 helpful votes
November 19th, 2019

Scam and Poor Customer Service
First, I would like to start off by saying I never write negative reviews- but I need to share to inform others before they buy from Amuze.
My order was processed on October 8,2019. I requested expedited shipping because I had no idea it shipped from Italy (they didn't post it on the item). They refunded me the shipping and explained it would take 1-3 weeks to ship- I wasn't thrilled but understood and waited the three weeks... Here we are today, November 19th, still have NOT received my purse- have been back and forth on Instagram DM- they claimed my bag would be here last week... still SIX weeks and nothing. Asked for their number a second time yesterday. They finally replied and refunded me this morning. With NO explanation about what happened to my bag that "shipped last week". Feels like a scam who just wanted money up front for a bag that never existed. *******% NOT worth it!

Thumbnail of user kimb1430
1 review
0 helpful votes
May 25th, 2021

I just love my Valentino Rockstud crossbody bag! The bag came in the original Valentino packing, complete with the dust bag and all the tags. Having shopped for the bag in the Valentino store and already owning another Valentino bag, I knew immediately it was authentic. Due to COVID there were shipping delays, but I received prompt responses from Amuze to my status inquiries. I'm checking their site daily, looking forward to my next purchase!

Thumbnail of user susanl1880
1 review
0 helpful votes
May 26th, 2021

I have purchase many pieces over the years from Amuze and have never had a problem. Returns were easily accepted for store credit like most small businesses and some of my most loved treasures come from Amuze. It's a great site.

Products used:
clothes , shoes, bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user alonac1
1 review
0 helpful votes
May 25th, 2021
Verified purchase

I have purchased several shoes through Amuze, and they are identical to shoes I have bought directly from designer stores. I love this shop and look forward to purchasing more designer items through them!

Tip for consumers:
Full refund for store credit only

Products used:
Shows, handbags

Service
Value
Shipping
Returns
Quality
Thumbnail of user celinem24
1 review
0 helpful votes
May 25th, 2021

100% authentic. They are Amazing and very nice. All of their products are amazing, they have various brands. They have the best stuff!

Service
Value
Shipping
Returns
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Thumbnail of user toyoo
1 review
4 helpful votes
May 31st, 2019

This website is a scam. I've always been distrustful of their purses but decided to try their shoes. Their stuff really is counterfeit and once you place an order regardless of wether if it ships they will not let you cancel it. You find yourself stuck with fake goods and they will give you "store credit" to buy more fakes. Run far and fast

Thumbnail of user jonathanc302
Jonathan C. – Amuze Rep

Hi Toyo,

As you know, this review is false. You called the customer service requesting to cancel a pair of shoes that we already ordered for you, and as stated in our return policy, those shoes could not be canceled because we already ordered them for you from the boutique we work with. After we specifically order the item for you, we unfortunately can not cancel the item.
Immediately after you did not get the answer you wanted, you left this review claiming we sell fake merchandise. Toyo, it is unfortunate that we have to repeat this again and again. Everything sold on Amuze.com is 100% authentic guaranteed. It is our biggest priority to make sure everything is authentic. We won't work with third party wholesalers, because of the risk of replicas. Everything comes direct from the brands, or from boutiques who are authorized sellers of the brands.

Best,
The Amuze team

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Thumbnail of user jonathanc302
Jonathan C.

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