AMIClubwear

I have been shopping here for a few years now. Generally, I've had a good experience, however, there are a few key things that continue to create frustration.

Positives:

Everything is very cute and generally of great quality! Even their own brand of shoes etc. are very well made and always look exactly as pictured.

They run some amazing sales, driven by coupon codes. At any given time it is not unusual to find a code for 55% off nearly everything on the site. If you sign up for their e-mails, you often will get codes for even more!

Once an order actually ships, it arrives pretty quickly.

Negatives:

Shipping is not cheap and, the only way to get free shipping is by spending a certain amount and then applying a coupon code. Generally this wouldn't be an issue except for the fact that doing so negates any large coupon code driven sales they are running (i. E. if you use a 55% off coupon code, and your cart is over $50 thus making you eligible for free shipping, you have to remove the 55% and thus probably are better off paying for shipping anyway).

Packaging can be a bit sketchy. I've had some cases where everything is packaged nicely into a cardboard box but, others where a box of shoes is put into a thin plastic mailing envelope, resulting in the box getting destroyed during shipping.

The timing to process and ship an order is extremely inconsistent. I've had orders that shipped the same/next day, and I've had orders that didn't ship until 6-7 days after they were placed.

Returns are processed relatively quickly but, you are responsible for return shipping. You also will not have original shipping charges refunded, nor do you have an option to get a refund to your form of payment. All returns are processed as a store credit only!

As the store sells multiple brands, sizes can be fairly inconsistent. A size 9 may be perfect in one shoe, but a size 10 needed just to get your foot into another.

Okay, I just got an email from the company today (4-17-17) that they will credit my account an additional $10 to help defray shipping costs related to my inquiry as to why I have to pay shipping costs twice (in other words, they did not ship my entire order and did give me store credit for what was missing from my order - my point was that if I spent that store credit, I would then have to pay shipping on the replacement order, when I had already paid shipping on the product that never arrived). So, at the end of the (long) day, I would have to say that they did what they could to make things right. Mind you, it was about 10 days of back and forth emails, at at one point I did threaten to contact their CEO directly (which I have done in the past with other companies), but, in all fairness, I feel compelled to update my rating to reflect the effort that they put out to make things right. Of course, it really never should have escalated to this point. Life is too short for this. Hope this helps.

So i ordered this really cute Cris-cross red bikini. I got it on time which was awesome but as soon as i put the suit on, the strings that were making the cute cris-cross design would pull the front of the panty line so close together that it wouldnt look right on me. Same for the bra part. There was no way i could just wear it without having my nipples revealed. So i had to cut everything and redesign it but i loved it after that. Im pretty sure they customed the suit for the model.

I am very pleased with the overall service of amiclubwear. The site is easily navigated with detailed descriptions of each item. I recently bought "Wine Sleeveless Plunging Racerback Bodycon Party Dress" from amiclubwear. This product is a perfect choice. Very pleased with this online company. Delivery is prompt and contact is very good. This product cheap but super quality. Payment was straightforward and delivery was prompt and well packaged. Clothes always arrive in a great condition. I would highly recommend them as a quality retailer delivering a positive shopping experience.

I had recently ordered something off here on Saturday & I contacted them like Monday about how long would it take to get my confirmation email and it's wednesday and I'm unsure why I haven't received it yet I pray to god it comes before October. Because I really have a special event & I need it I'm seeing all this of bad reviews and I hope I don't be one it's also a dress

I have not received my order yet but I would like to mention that the site is great, the bathing suites are beautiful lookin(donno about them in real life yet) but the cost of shipping really surprised me.

This was my first shopping experience with this company. The customer service was second to none. Well done! I am delighted with my purchase. Bought a Sage Short Sleeves Midi Bodycon Party Sweater Dress, turned up on time and very pleased with it. Excellent communication, delivery and packaging. The website was easy to use and my purchases were delivered promptly. Hassle free shopping experience. I found the whole process very easy. Customer service amazing. I am very happy. Would highly recommend shopping at Amiclubwear.

I have ordered off this site many times and while some orders i was perfectly happy with, they came on time and fit perfectly. If you complain about the quality well you get what you pay for, they tell you what the materiel they used to make the item so yes some look cheap as hell and thats because they are. Every pair of shoes I ordered where perfect. I have had bad experiences though for instance i payed for a few idems and when i received the package one or two were missing then i read the order sheet only to realize they were blacklisted meaning they weren't in stock so obviously i was displeased with having to pay for an item that they knew was out of stock and when that happended they ignored me for a full 3 months but still no item nor refund. So i do love this site but it definitely has its flaws.

The customer service is the WORST. I placed a order a month ago and never received it. It took me a week to reach someone by phone to find out my package was sent to a old address they had on file which I had changed and made multiple orders since snd never had a problem receiving them. They made a claims report and had to check with a carrier to verify delivery. 9 days later I had to call them again to find out my claim wAs rejected because someone signed for my package. Obviously this person wasn't me! They told me they will resubmit the carrier claim which will take another 14 days! All I want are my bikinis, I'm not even asking for a refund. I'm afraid to reorder now and lose my 100 bucks I already spent. I asked to speak with the manager, I was told well the manager is just going to tell you the same thing. I waited on hold to then was told she was busy and will call me back. What a joke cause 4 days later I still haven't heard from them. Not only do they have bad business hours 9-3 but they seriously need to get some better customer service. Any other company would have feared losing a loyal customer and handled this situation much better. To be completely honest I've would have bought the other 5 bikinis I wanted by now if this had been handled already.

You can either chose between free SHIP or the current sale but clearly the website states **ALL ORDERS OVER $50 or more get free shipping, they expect me to pay $30 on ground shipping when I'm currently spending $100-$200 already, it's a bunch of bull

The clothing line quality is very poor made. The fabric is very cheap, look nothing like I'm in the image. Very difficult to reach customer service. But at the end, they willing to work with you on the return. I like their shoes on the other hand. Very nice and some how comfortable. It depends on the shoes. I ordered the pump and other fashion shoes.Not sure about the boots.

A lot of the items I received was damaged or one size to big to its primary discreption.

I ordered 3 bikinis all in size large as I recently had plastic surgery and need tops to fit the new size. I am 5'2" and 120lbs so by no means a big girl but I do have wide hips which makes bottoms tricky. Sine my chest is larger (34DD) i thought a large would suffice... BOY WAS I WRONG! The bikinis i received were very poor quality and in no way a size large! Both tops and bottoms were way to small to be used!

I reached out to customer service and originally was told they were final sale but was later contacted and informed they would allow me to return them since i felt they were advertised incorrectly. Customer service from beginning to end was great! I will shop with them again due 100% to the great customer service! Hopefully i get better luck with the dresses I plan to order with my in store credit!

I ordered three dresses, one pair of shoes and one corset. Two of the dresses fit fine and were an accurate representation of the pictures on the website. The other dress that was pleather was far too small. I couldn't get it over my shoulders! All three dresses were a size small. The shoes were a perfect fit and accurately represented. If you want to buy a corset, however, buy one or two sizes larger. I am petite but busty (32 F) and usually a medium corset fits. I ordered a medium from Ami clubwear and it was too small. Also, I had to pay another $14.65 COD when my package arrived. This was AFTER I was charged shipping and handling to Canada. For $6 dresses and $15 corsets it's not worth my while to return them. For the reviewers that say their purchases don't look anything like the picture or are cheaply made, remember you get what you pay for. I didn't expect couture and I didn't get it!

About half of my clothes did not fit the way i was expecting due to the picture preview on the website. The clothes are good but it's such a gamble with my money.

I placed an order on December 2 for 4 swimsuits, and I just received notification that my product was shipped out on December 15. It is unacceptable for product to ship out almost 2 weeks after the order was placed. If that is the case, then you need to NOTIFY the consumer. Maybe someone in your shipping department messed up and simply forgot to ship my items out, but this is truly disappointing. I have been ordering from your site for over 2 years, and the delays in shipping are becoming more frequent. If there is an item that was purchased, but was not in stock, then you need to ship the rest of the items out to the consumer. I find it very hard to believe that all four bikinis that I ordered were out of stock.

Items are not the same size as what i order and since i cant send it anymore because i live in norway, shipping it back is not worth the price of the item. Please pay attention of the sizes before you send it to me

My dress was too short. Otherwise, I'm happy. I love you guys!

Received internal shoe boxes that were crushed and bent

The quality of products are very poor and shoes come with an odor

I ordered SO many shoes and boots from this website. As long as the boots weren't suede material, they were GREAT quality. Nicely made, rubber soled, etc. ANY suede boots I ordered from them were some weird fuzz-covered canvas material. If I walked up a stairway and rubbed the material too hard, the "suede" rubbed right off down to the canvas-like material. Also, even SOME of the nicer boots I've ordered were badly crafted. After wearing them twice, the Sean down front of the ankle would split straight up the curve line between the foot and the spot that curves up the ankle towards the leg area. I've literally ordered at LEAST 15 pairs of boots from AMI and the suede ones - fabric rubs right off... the ones that aren't suede, the seam in the front that curves from the foot/through the ankle into the leg splits. I'm writing this review because as I went through my old shoes this past weekend to make room for my new boots received over the holiday --- I kept TWO pairs of AMI boots. Like I said, I've ordered many boots... and I kept TWO. As for their clothing, however -- I still have a decent amount of shirts and sweaters I've ordered from AMI.

I ordered a pair of leopard pink bottom boots that were absolutely darling on the site. I've been regularly checking my emails to acquire tracking information. Never got that email or even received a "delivered successfully" email. I began to research the reviews for the site. They were absolutely friggen terrible, you could point out the fake ones that the employees of the site wrote to upkeep their star rating so customers aren't deterred from shopping. So, this scared the crap out of me. I've always windowed-shopped their site, but never bought anything. I would of never known how pissed off they made people. So I tried to cancel and acquire a refund without any back response via email from them, as so true in the many reviews. I went to their site and signed in and after digging found a tracking number discovering my order was delivered, would of been nice to of known my order was sitting in my apt office for two days. I've taken pix of the unveiling of my package, I've heard that the products are damaged and worn upon receipt from the reviews, there were a few loose strings on my boots hardly noticeable and the sole in one boot was peeling and loose at the heel. I've walked around my apt to see if they would instantly fall apart, as so in the reviews, and nothing malfunctioned so far. The final stage is taking these puppies out for Halloween bar-hopping downtown to see if they will then fall apart with walking and dance, as so in the many angry reviews. I adore them thus far and will update with positive or negative results. Oh yea and received them standard mail in less than a week, good job amiclub or ups!