• AMIClubwear

AMIClubwear

Overview

AMIClubwear has a rating of 3.06 stars from 947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMIClubwear most frequently mention fast delivery, great quality, and party dress. AMIClubwear ranks 15th among Shoes sites.

  • Service
    98
  • Value
    95
  • Shipping
    98
  • Returns
    75
  • Quality
    89

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
82
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What reviewers want you to know

Positive highlights

  • I was also impress by their delivery and I really loved their friendly and professional customer service.
  • Very friendly people who always helped us with a smile.It' really a very nice shopping experience.

Critical highlights

  • They don't allow returns on anything (only store credit) and not even store credit on swimsuits.
  • When the package arrive es only one bathing suit came and it was the wrong size.
How would you rate AMIClubwear?
Top Positive Review

“Loved my astronaut costume!”

Devon M.
11/4/23

Adorable and well made astronaut costume! I love the royal blue color. It has beautiful hints of purple too! I had to adjust the leg straps because the xs size was way too big! I am 5'2 and about 120 pounds. Loved the glasses too! I wish I could have found the silver thigh high boots to complete the look! Overall great, I would wear it again!

Top Critical Review

“Terrible!”

Katayun R.
10/23/23

This website is terrible! They forgot my whole outfit and I had 2 only got one. There is no real person on the customer service side! And I really don't think this is a real website! Don't get scammed! Get your Halloween outfit from somewhere else! Don't waste your money or time or you will be forced to change your whole outfit idea last minute! Forget this place!

Reviews (947)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (243) store credit (73) shopping experience (27) bathing suit (28) confirmation email (20) return policy (16) credit card (15)
Thumbnail of user pamelal1147
1 review
0 helpful votes
May 26th, 2022

Not the same company anymore. Clothes are way cheaper, shipping has increased over the last three years, nothing fits right anymore. Been buying from them since 2010 & not they teamed up with some cheap Chinese company. You can't return anything so you won't get your money back. Just avoid it.

Tip for consumers:
If you're small don't waste your money. Clothes aren't sized right. You'll order two smalls and one will fit fine & the other hangs off of you. Cheap fabrics. Cheap Cheap cheap

Products used:
Shoes occasionally but that's it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user glassbarbara
1 review
0 helpful votes
April 9th, 2023

I don't know how to send a photo of my proof of purchase because I didn't get a proof of purchase or receipt of any kind in any of the packages they came in. All I got was what was online in my file with pictures of what I purchased and the amount paid for each item as well as order numbers. All the items I purchased were about $600 more or less that I'm unable to take a picture of. Thank you in advance for due diligence and I look forward to hearing from you as to how do you lies that amount of money on a purchase!

Thumbnail of user angelr411
1 review
0 helpful votes
June 14th, 2022
Verified purchase

I have been a customer for AMI clubwear for over 15 years. But what I experienced last week was nothing like I have a experienced before with this company. I ordered four items and only received three. They telling me that I have all of my items. I have no reason to lie the item that is missing is a $10 dress why would I need to lie about a $10 dress. I've been emailing they telling me that they gonna get back to me I've been leaving voicemails no return. I'm just trying to get my money back on my dress. The quality and the clothes that AMI have now it's nothing like before they cheaply made they do a replica of outfits is that the authentic or original outfits which is a bother to me because before they had quality clothes. After I get the situation handled I will not purchase from this company again. I lovED AMI clubwear and used tell a lot of people about this company and I have spent a good amount of money in this company but after the situation I will not anymore

Shipping
Thumbnail of user mayaf37
1 review
0 helpful votes
July 27th, 2022

I place a order with them in June for around 30 swimsuit! I paid for express shipping and it still took time ( there was no point of paying for it in the first place) then 2 swimsuit were missing from my order and I got 2 of them in the wrong size! I've been trying to contact them form3 weeks now and I still disnt got a reply! Horrible costumer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabbyo7
2 reviews
2 helpful votes
October 26th, 2021
Verified purchase

I ordered 3 or 4 costumes for Halloween on October 12th and still haven't received them or even an email saying they shipped. I'm sure they won't make it on time for when I need them. I have ordered before and the clothes are usually ok but they take soooo long to ship and give no updates. Cannot get ahold of customer service either.

Products used:
Costumes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1758
1 review
15 helpful votes
April 11th, 2020

Ordered a blouse from here and they sent the wrong item they said they would reimburse for return shipping and item but never got anything back, never credited me my shipping and never refunded my purchase after my tracking said it was received... you cannot get through to a real person just email correspondence make sure you pay by PayPal for an extra layer of protection

Thumbnail of user zeeh4
1 review
11 helpful votes
July 10th, 2020

I order xtra small for 5pair of swimsuits I ordered and they all came in small. They don't even fit like they are supposed to expect for one. And their swims suits and the print of the swimsuits are cheaply made. Very upset with how they handle business you can't contact anyone over the phone and if you email someone they will not respond until a week later. I give it two stars because my things came on time and the shoes I order were cute.

Thumbnail of user bethp52
1 review
0 helpful votes
September 19th, 2017

Cute items. Usually don't look like photos. Can get good prices and sale deals. Won't use them anymore. I wanted *2* pairs of shoes. Came to only $30.47. Awesome! SHIPPING WAS OVER $63! HOW IS THAT A DEAL!

Thumbnail of user crissyb6
1 review
0 helpful votes
August 5th, 2017

I ordered 3 bikinis, all priced at $44.99. The shipment took 3 weeks to arrive, the bikinis were cheap, made in China, no elastic! One came in the wrong size and it took 5 emails and 2 phone calls for them to exchange it. They refused to accept any returns on the bikinis. DO NOT BE FOOLED LIKE I WAS

Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

Thank you for shopping with AMIclubwear.com. May you please provide us with a your order number so that we can further assist you. Thank you and have a wonderful day.

Warm regards.
AMI

Thumbnail of user hillaryb13
1 review
4 helpful votes
March 7th, 2016

I ordered 3 swimsuits from Ami Club Wear. TERRIBLE QUALITY. The first bathing suit had a lace overlay on the top. The lace was cut uneven so it was much longer on one side. The second bathing suit was just as bad. The material was like a wet suit (which I loved) but the bottoms were cut jagged and didn't have an even seam. The last one I ordered was way too small. It said medium on the tag but it fit more like a small or extra small. The quality of material was better though. I'm still very disappointed. I guess you get what you pay for.

Thumbnail of user stacyn51
1 review
0 helpful votes
May 4th, 2020

Do not order if you are depending on an outfit to wear soon. Make sure you order a couple months before any event because your clothes might fit or they might send you something broke. They will not respond to you in any sense of urgency.

Thumbnail of user jessicat71
1 review
2 helpful votes
June 24th, 2016

Worst online shopping experience ever! I ordered a 2 piece outfit. After 3 weeks passed I sent an email inquiring about an estimated shipping date. Several days later I was told it was on back order. When I asked for a refund they said it could take up to 30 days to process. If you are going to call them you need to plan on holding fit at least 30 minutes before speaking to anyone. I have ordered from Yandy and never had any issues

Thumbnail of user kaylal8
1 review
0 helpful votes
January 23rd, 2016

I put a bunch of things in my cart once i proceeded to check out it said declined, not sure if i am doing something wrong?

Thumbnail of user giam17
1 review
0 helpful votes
October 19th, 2020

Placed an order #*******, 4 days ago and it still says processing. I purposely ordered this because I need it by the end of this week and still can't believe even when I paid for priority shipping it still hasn't shipped yet someone help me out here please! I have no time to go look for another outfit!

Thumbnail of user eternylb
2 reviews
1 helpful vote
November 28th, 2020

11/29/2020 big Black Friday sale... whenever there is a sale the sizes are limited.

Sure the 65% off is including clearance but... no matter how much you buy - you could buy $500 worth of items they will charge shipping by weight not flat fee like most other sites. I added 5 items to the cart and it was $40 to ship a 2 pairs of shoes and 2 dresses? What?! You can't add the free shipping coupon with any other coupon. So yes you are getting $15 shoes/dresses (or less) but shipping is almost as much!

100% of what you see advertised on the front page of the website and in the email is for the small tiny gals. Their plus size selection doesn't have all the blingy sexy dresses - they just have rough looking dresses.

So what starts out as a decent deal you end up paying double in end... and the level of quality is the same as ordering direct from China... actually all of their merchandise is from China Except ordering direct is cheaper with places like aliexpress (you may need to buy a few items to get idea on sizing though).

Its good enough to have fun in the bedroom with but not something you could trust wearing in public. I like they trashy shoes AMI sells but they are not $8-$15 they will be double with shipping - its not a good deal at all.

Thumbnail of user leorar
1 review
0 helpful votes
October 19th, 2017

To start off with, the website does not list how long shipping will take. Also, i have yet to receive a confirmation email or tracking number. I placed my order last Thursday on the 12th of Oct. My order number is *******. I would appreciate it id a Rep. From customer service would let me know exactly what is going on with my package. I want to cancel if it is not here by Oct. 25th

Thumbnail of user linniem
9 reviews
14 helpful votes
October 14th, 2015

They will say their clothes on clearance u have to use a code than the shipping be so high u not saving any money

Thumbnail of user tammye15
1 review
1 helpful vote
April 18th, 2016

Most sites let you choose what size you want for your bikini bottoms and what size you want for your bikini tops. I have big boobs so I ordered a triangle top bathing suit in extra large and when I got it, the bottoms fit fine, but the top was like an extra small! I had to give away the top.

Thumbnail of user satarae
1 review
10 helpful votes
June 20th, 2015

I ordered 7 items from them on the 13th of June and on the 17th the order still says processing and I have already made my payment. I sent them an email asking when my items are going to arrive and got no answer. I shopped on this website a lot in the past but the service has really gone down to 0. Won't be shopping with them again after I get my items or if I ever get my items.

Thumbnail of user dianb2
1 review
1 helpful vote
December 15th, 2014
Verified purchase

The last 2 time I shopped I was really disappointed when I received the shipment. I usually purchase at least five pairs at once and on these occasions three out of were so old and dusty, the soles were falling off and they seem as if they were exposed to the elements for long periods. I am seriously considering boycotting that site.

Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

We've sent you an email and have not heard back from you yet. Please contact us back so that we may further assist you.

Thumbnail of user sharimahm
1 review
0 helpful votes
December 13th, 2014
Verified purchase

I often purchase from this store but one of my last orders still aye on hold. I received everything but a pair of my shoes and I still have. O idea where the shoes are if I am getting a refund anything so I do not know what is going on there needs to be better communication in this aspect. And I don't lie that you don't get points for the things you purchase anymore. Also the shipment with the missing shoes I was supposed to receive a free gift and I never got anything free.

Thumbnail of user jessicac38
1 review
0 helpful votes
December 15th, 2014
Verified purchase

I love the variety of shoes on this website, but I was very disappointed on how different the sizes were when my shoes arrived. I wear a size 8 shoe, & when I ordered 5 different size 8 shoes, only one of them actually fit a true size eight. One of them I couldn't even fit my foot in, & another was too big to almost a size 9. There should be a way to say on a certain shoe whether or not it runs small or big before anyone buys it.

Thumbnail of user meghanm25
1 review
3 helpful votes
November 2nd, 2017

Have ordered from this site multiple times before and didn't have a problem until I really needed an order to be delivered to me quickly for an event. I paid $40 for two day air shipping and received it a week later. No refund offered because apparently they think sending it after two days of processing counts as two day shipping. Didn't get my order in time and then they refused to answer my four emails asking them about it. When I finally called and sat on hold for almost a half hour, only to be told they would do nothing to remedy the situation. I won't be ordering from this site again out of principle. The customer service was incredibly poor, they didn't care about my issue at all.

Edit, in response to AMI: Yeah, you can say that all you want, but most people read "2 day shipping" and think they will have their product in two days. I know I'm not alone here because other people complain of the same thing. Either way, your customer service sucks because you can't answer emails and unlike most companies that offer store credit to dissatisfied customers, your company doesn't give a crap if your customers are happy. Writing a disclaimer on your site that explains that expedited shipping only makes you work faster to "process" a single order of one item doesn't make that good service. You couldn't even send me a confirmation email with my order- your business is rated an F on the BBB and it's no wonder why!

Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

Hi Meghan,

Thank you for shopping with AMIclubwear.com. We apologize for any inconveniences. Please note that by selecting second day air this will only speed up the transit time not our normal 48 hours processing time. This information is clearly stated on our store policy. Your order was shipped within our processing time and when we track your order, you've received your order within 2 business days after your order was shipped. Your order was shipping within our normal processing time and also delivered within two business days. Transit time will not include weekend as UPS do not deliver on Saturday or Sunday. Please feel free to contact us with any questions. Make sure to have a wonderful day.

Warm regards,
AMI

Thumbnail of user danielleb17
2 reviews
11 helpful votes
July 31st, 2014

My sister is getting married in November and I needed a dress. Many dresses on the site are revealing but I found a beautiful midi dress and heels to go with it. It was exactly what I wanted. The confirmation email went to my junk folder and I am waiting on my package. After reading all of the reviews I'm not sure it will get here.

Thumbnail of user lovelym
1 review
0 helpful votes
December 16th, 2014
Verified purchase

Im becoming dissatisfied with ami, I have started to have items missing, torn and wrong sizes sent to me, which means the person pulling irders is not putting there all into the job.

Thumbnail of user theog4
AMIClubwear C. – AMIClubwear Rep

I'm sorry to hear of this issue! An email has been sent to you, if you could reply to it with more details so that we may look into this matter further for you. Thanks!

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From the business

Sells fashionable clothing for women.

Company Representative

Thumbnail of user theog4
AMIClubwear C.
Customer Service
Typically does not respond to reviews

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