I've had an open trench running over 50 feet in my yard, which is dangerous (and I've sprained my ankle as a result of this) for nearly 4 months (June 3rd marks 4 months), because Amerigas has not filed paperwork with my city, and my city has explained that their hands are tied, I cannot fill the trench in until it has been inspected, which cannot happen until Amerigas files paperwork with the city. After numerous attempts to get this resolved, I am no closer to having a safe yard. Plus, I also cannot use the propane that I paid over $1000 to have installed until this is resolved. I want the permits filed, and Amerigas to move forward with next steps so that i can use the propane tanks.

Details:
On February 3rd, Amerigas installed 2 above ground propane tanks, and underground lines to the house and the patio. The technician explained that next steps are that Amerigas will file permits, and then we can contact the city for inspection, and not to refill the trench until after the inspection.
After a couple weeks of checking online to see if the permits had been filed yet, and seeing no updates, I contacted customer service (2/28). That representative told me that it was likely because I hadn't paid my invoice yet. I had not yet received an invoice (I was told they had just sent it via mail that week-- I actually never did receive the invoice; so during that call, I made a payment over the phone. The bill was $400 more than I was quoted for the work, because the person who came out to quote for the service in January had not written down nor verbally notified me that there would be an additional fee of $200 per hour for labor, and there were 2 hours of labor added to the bill. I paid the additional fee, because I didn't feel that there was anything I could do about it. The quote also included permit fees, and I was told by the technician at the time of install that Amerigas would file the permits as part of their service.
I have called customer service numerous times in the past few months and had no updates or other movement on the issue. Because I had no luck with customer service, I even tried texting the technician who did the install several times, but he has not replied ever.
In early May out of desperation, I attempted to filed the permits onmy own (despite having paid Amerigas for this). Unfortunately, I was unable to complete the filing myself, because the city notified me that Amerigas does not have a business license in my city. They explained that Amerigas would need to file for a business license first. They also confirmed that i need to leave the trench open until the inspection is completed, but that the inspection couldn't be done until the permit is filed; so until Amerigas applies for a business license with my city, there is nothing more I can do. On May 9th, I called customer service again, they scheduled an appointment for someone to file the permit (for the record, I don't understand what the point of this appointment was; the appointment was supposed to be on 5/18, but Amerigas was no call/no show for appointment). The same customer service rep also transferred me to the "Resolution Department" on May 9th. In the Resolution Department, it seemed they understood my complaint, and said they would be in touch. After not hearing back for 13 days, I called again and spoke to another person in the Resolution Department. I was told they would get back to me that day. 2 days later, and still no answers.
I am stuck in a limbo in which it is dangerous to use my yard, and I paid money for propane tanks that I cannot even use.

I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The previous owner of my home had an account, which she closed in April, 2019.
Amerigas came to the home on the day we closed, and filled the LPG tanks, inspected the tanks, and were notified we'd purchased the home and needed a new account.

In September, Amerigas came onto my property and capped off/locked two tanks, one of which they own (had been leased to previous owner), and capped a tank owned by the home.

LET ME REITERATE.

AMERIGAS BROKE INTO A LOCKED GATE, ON WHICH THERE IS A "NO-TRESPASSING SIGN", AND LOCKED OFF LPG TANKS THEY DO NOT OWN OR LEASE. In any realistic world, this would be breaking and entering, with theft as an add-on.

They did not notify us that they were coming, and did not notify us that they'd been.
They *broke* through a locked gate, marked "NO TRESPASSING" in order to do so.
Then, they wanted a $150.00 inspection fee, wanted to charge us for the gas in the tank that the previous owner paid for, and want another $250 to uncap the tank that is privately owned (same tank they capped without permission).

When we threatened them with legal action and going to the BBB, they said "We don't want to do business with you, so 'eff off. " Now we are stuck with locked tanks, can't feed our stove, fireplace, nor spa and it's 30 degrees outside.
These are horrible people. I feel the local manager, Mr. Najarian, is a racist, foul-mouthed pig, on top of being a liar having made multiple claims about the previous owner of our home not having paid her bills (she sent us a copy of the closed account/paid balances), that the tanks were unsafe (Amerigas inspected the tanks when we took ownership), and that the previous owner had not transferred the fuel to us (the previous owner had written a letter Xferring the fuel). He also promised to amend the problem the same day, and it's 2 months past his promise, ergo, a lie.

AVOID, AVOID, AVOID.