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Douglas E.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Food & Drink, Home & Garden

Member since December 2019

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2 Reviews by Douglas

1/8/21
Verified purchase

I've called, emailed, used their chat, and no response. They've had my money for 2 weeks with no acknowledgement of having received it, although PayPal and their own website shows I paid for the unit in full, and my address has been confirmed.
After several emails, several calls, and several chat attempts, I finally reached someone on chat named "Cynthia" who tells me she is really "Abby". She then explains the "*******@thinkvacuum.com" account "doesn't work" and I shouldn't be using it. How on earth am *I* to know their emails don't work? It's the email they put on the invoice for customer service, so other than phone calls, I have no where else to turn.
She explains "We always answer our calls up until 6 p.m." although I've called as early as 9 a.m. PST (They are EST). No, they do not.
And on chat, the "correct answer" is "call us in the morning, we always answer phones in the morning when it's not so busy."
Terrible service. Terrible company. Now trying for a refund from them, as they're so terrible.

Worse, "abby" or "cynthia" (turns out they have several names" calls me on the phone, not understanding that I'm upset for no tracking number, no acknowledgement of sale, no acknowledgement of money received, and then she started making comments about who she *thinks* I work for because of my email address. The conversation turned ugly when her husband gets on the phone and explains that "now you're taking to a man who will kick your ass, and so shut the $#*! up and listen."

He couldn't provide the information I was seeking, or wouldn't. All I wanted to hear was that they have my money, and that they are shipping, or will ship my product. Their response is "you ordered on New Year's Day, did you work on New Year's Day?" (I did). Then the guy tells me that I'm such an a**hole that "even if I could prove we shipped it, you wouldn't have the balls to apologize." I would happily apologize had they provided *any* of these things in the phone call, or email. They wouldn't. They told me to shut up and wait til Tuesday, because it was shipped. I suppose I have to believe them, as there is no UPS, FedEx, or other tracking number available.

I guess that's a Florida business for you.

Without confirmation of order, tracking #, shipping information, and a plethora of missed communications, fake emails, and dozens of bad reviews, what are we/the customers supposed to think?

12/13/19

I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The previous owner of my home had an account, which she closed in April, 2019.
Amerigas came to the home on the day we closed, and filled the LPG tanks, inspected the tanks, and were notified we'd purchased the home and needed a new account.

In September, Amerigas came onto my property and capped off/locked two tanks, one of which they own (had been leased to previous owner), and capped a tank owned by the home.

LET ME REITERATE.

AMERIGAS BROKE INTO A LOCKED GATE, ON WHICH THERE IS A "NO-TRESPASSING SIGN", AND LOCKED OFF LPG TANKS THEY DO NOT OWN OR LEASE. In any realistic world, this would be breaking and entering, with theft as an add-on.

They did not notify us that they were coming, and did not notify us that they'd been.
They *broke* through a locked gate, marked "NO TRESPASSING" in order to do so.
Then, they wanted a $150.00 inspection fee, wanted to charge us for the gas in the tank that the previous owner paid for, and want another $250 to uncap the tank that is privately owned (same tank they capped without permission).

When we threatened them with legal action and going to the BBB, they said "We don't want to do business with you, so 'eff off. " Now we are stuck with locked tanks, can't feed our stove, fireplace, nor spa and it's 30 degrees outside.
These are horrible people. I feel the local manager, Mr. Najarian, is a racist, foul-mouthed pig, on top of being a liar having made multiple claims about the previous owner of our home not having paid her bills (she sent us a copy of the closed account/paid balances), that the tanks were unsafe (Amerigas inspected the tanks when we took ownership), and that the previous owner had not transferred the fuel to us (the previous owner had written a letter Xferring the fuel). He also promised to amend the problem the same day, and it's 2 months past his promise, ergo, a lie.

AVOID, AVOID, AVOID.

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