American Express

We hired a vendor to build wine lockers for our new restaurant. After months of delays from the vendor and them no longer responding to us we realized they went out of business after 38 years. This vendor did not notify us at all and we had already paid them a large some amount of money. We called American Express to see if there is anything we could do and they immediately agreed to dispute this and reimbursed all our money that we paid the vendor. We are very grateful and do not feel any other credit card company would have stepped up they way they did for us. Thank you kindly!

I recently spent nearly an hour on the phone with an American Express card customer service representative and later with the manager. The customer service was terrible and unhelpful and provided conflicting and false information compared to what is stated on the official American Express website. A few weeks ago, I opened a Blue Express Everyday Cash credit card due to the fantastic offer of 0% annual fee, 0% APR, and 0% balance transfers for the first 15 months. After making my first balance transfer, I was charged $150. When I called to inquire, thinking it was a mistake on American Express's part, I was informed that this was a separate fee I had to pay, contradicting the offer still displayed on their official website. Even after reviewing the contract and reading the fine print, the information was not accurately specified. This is a case of fraud, false advertising, and an embarrassment for the American Express card company. I am extremely disappointed and strongly urge you to avoid opening their card as they are deceiving people, lying, and inventing charges.