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American Express has a rating of 2.0 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Express most frequently mention customer service, credit card, and interest rate problems. American Express ranks 189th among Credit Cards sites.
We hired a vendor to build wine lockers for our new restaurant. After months of delays from the vendor and them no longer responding to us we realized they went out of business after 38 years. This vendor did not notify us at all and we had already paid them a large some amount of money. We called American Express to see if there is anything we could do and they immediately agreed to dispute this and reimbursed all our money that we paid the vendor. We are very grateful and do not feel any other credit card company would have stepped up they way they did for us. Thank you kindly!
I recently spent nearly an hour on the phone with an American Express card customer service representative and later with the manager. The customer service was terrible and unhelpful and provided conflicting and false information compared to what is stated on the official American Express website. A few weeks ago, I opened a Blue Express Everyday Cash credit card due to the fantastic offer of 0% annual fee, 0% APR, and 0% balance transfers for the first 15 months. After making my first balance transfer, I was charged $150. When I called to inquire, thinking it was a mistake on American Express's part, I was informed that this was a separate fee I had to pay, contradicting the offer still displayed on their official website. Even after reviewing the contract and reading the fine print, the information was not accurately specified. This is a case of fraud, false advertising, and an embarrassment for the American Express card company. I am extremely disappointed and strongly urge you to avoid opening their card as they are deceiving people, lying, and inventing charges.
I came across as weird and annoying yesterday that they don't waive the one-time interest charge. I have been using my Amex Platinum card for so long and have never missed a payment ever. However, I accidentally missed one payment last month just for a day. When I called the customer rep the next day, he told me he put the refund for the late fees and interest charge, but it never happened. After making multiple calls each week, I finally learned through their supervisor that they could only waive the late fees but not the interest charge, which I felt was very pathetic. All the major credit cards companies, if you have an excellent history, they do that at least one time, BUT Amex has no exception. Very sad and non-courteus
Tip for consumers:
Make sure never miss your payment because the interest charge they can never be reversed
Amex was a really good company, after they started sending customer service overseas, they've gone downhill
These people do what they want, and don't listen to your concerns.
Very inept service
Their customer service is very good overall and the support chat app on their website is one of the better available especially for a large creditor.
On the negative side: 1.The rates are entirely too high for someone with my credit history. 2. They offer no balance transfer options. 3. They are not accepted by enough stores on account of their very high merchant fees. In the eighties American Express used to advertise as the worlds most widely accepted credit card that's hardly true anymore. I made the mistake of taking it with me to Ireland where i reserved a car with it knowing that I would be able use the insurance coverage that comes with it only to find out after i arrived that not only did i have to buy insurance separately because Amex's coverage was not valid in that country but that no one else in Ireland save for one or two international chains accepts Amex at all.
If you have any issues with any of your cards on American Express or gift card.feel free to contact affliz at tutanota.( com) to fix any problems. They were so help full to me...
They don't care about their customers one bit! Customer service no longer exists and they try to blame not being able to help on the computers! Will pay this card off and get rid of it. Absolutely no customer service!
When I sign in they said when you free joins priority pass, you'll be allowed to get to most lounges all over the world and in Australia you go to all lounges. I went overseas and in Australia they didn't let me in the good lounge … and Overseas only have access to one lounge maybe in every airport … over all it's overpriced membership. Not like what I thought it would be, it's as luxurious as they made to sound like
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