Amazonkdp

There's two parts to my review. I've had my book on Amazon since 2011. To cut the story short I updated the cover some 3 weeks ago now. The front cover was done overnight.

I was told by Amazon that the second photo when you view my book on amazon.com, being that of the back cover will be updated in 10 business days.

Ten business days were up on Friday 12-23-22. Excluding the two holidays that followed, I called back some 15 actual business days later and was told someone would call back within two business days.

Not only was the cover never updated in the time frame and still hasn't been, no one has ever called me back.

My second point to this review is their customer service. The last item that I had delivered the idiot driver left my package at the wrong house and not realizing this at the time I even stopped the driver as he left our premises and he said, "Oh another driver will be by later, probably with your package." When I realized an email had come through, the photograph showed that my package was exactly where he had delivered it on the premises a few doors away from my own.

I've also noticed when you clearly explain something to one of these foreign agents over the phone when they reply it's as if they've not even listened to a word that you've said.

UPDATE:

Thursday 1-12-23. A lady called Shakero (sp) called me back today from the KDP department at Amazon per my request. I explained to her that we are now on 22 business days when I was told the back book cover would be updated within '10 business days.' I also explained to her that when I spoke to Andre on Tuesday 1-3-23 he said that someone would call me back from the KDP department within '48 hours.' I said to her that was 216 hours ago and no one has ever called me back. When I was done explaining everything the call was still connected and I constantly said 'hello' and no one ever spoke back.

When I try to request a call again from Amazon this is what you get and this is how ridiculous this company is:

'''You have already submitted a phone or chat contact request within the last few minutes. Please wait a few minutes before sending another to allow the next available agent to connect with you."""