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At one point I gave Arturo's a 5 star rating for many, many years.

Lately, they have not been full-filling delivery orders correctly and have been rude on the phone. We either do not get what we were supposed to get or we get the wrong item(s).

2 days a go, I ordered the following:

1. Fish Sandwich with coleslaw & tartar sauce.

1. Side salad and extra ranch dressing.

I received no tartar sauce and got potato chips & a side salad with (1) blue cheese dressing.

When we do ask for potato chips with food, we ask them to put them in a separate container because the steam from hot foods & styrofoam make the chips soggy. Arturo's gets our request correct about 25% of the time.

The choice of soup is only correct about 50% of the time.

If errors like this are going to continue, our family will be forced to do business elsewhere and we order 2-3 times per month.

I have called the restaurant 3 - 4 times over several years to voice my concerns. Every time I call, I am told that no manager is available to speak to me and I am promised a call back that never happens.

I have given Arturo's several chances to get things right. 2 stars for now until things get better.