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How would you rate AllHeart?
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Georgia
1 review
4 helpful votes
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Dissatisfied
February 14, 2022

Uniforms run big. Very disappounted in fabric. Ordered petite and pants were WAY too long. Will never purchase from them again. Will stay with uniform Advantage.

Date of experience: February 14, 2022
Massachusetts
1 review
3 helpful votes
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I purchased clogs in Dec21 and March22 they are peeling. Because it's ok 60 they will not give store credit or take them back! Terrible customer service! Will never

Date of experience: March 3, 2022
Georgia
1 review
0 helpful votes
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AMAZING
March 22, 2022

I am absolutely IN LOVE with my scrubs from All Heart, It gives me great honor as a Black Woman in healthcare to be able to don scrubs made by another Black Girl and it's an added bonus that they are soooooooooo comfortable, soft and fit perfectly! I wish I could give her 10 stars... I will definitely be replacing all my scrubs with her brand

Date of experience: March 22, 2022
Virginia
1 review
0 helpful votes
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Don't buy here
August 9, 2023

You request an exchange or return and they say, this item no longer qualifies for exchange or return. Even though in their return policy they say "We aim to please."
DON'T ORDER HERE

Date of experience: August 9, 2023
Illinois
1 review
0 helpful votes
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Worst order ever
February 24, 2023

The scrubs i ordered came looking like a sack of paotatoes, everything oversized i cant wear these. What a bad joke, i will never order from them again

Date of experience: February 24, 2023
California
1 review
1 helpful vote
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Dishonest company
March 18, 2022

The lab coat sent to me was not the same one as advertised in the picture on their site. When asked to send photos to confirm, they tell me that because the jackets were embroidered, they can't be returned. THEY SENT ME A DIFFERENT JACKET THAN THE ONE THAT WAS ADVERTISED! The buttons on the photo were 4-hole flat. The buttons on the jacket sent to me were half shank fabric. Very unprofessional and dishonest. I would never recommend this company. I would go with to Medelita, Figs or Uniform Advantage.

Date of experience: March 18, 2022
Vermont
1 review
1 helpful vote
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Dishonest company
June 25, 2022

This is a dishonest (and sneaky!) company —I never received a refund which they promised over and over again as I followed up multiple times over the phone and email. Beware: they sound very polite on the phone and in their customer service emails —until you realize they have dishonest stock phrases that they use to delay and make excuses as you get shunted from one person to another such as: "We just need to verify with our warehouse team that we received your return-is it ok if we get back to you within 24 hrs?" No call. The next time you call: "It's in the capable hands of our warehouse team; as soon as we hear from them we will contact you." No call. Next call "We no longer have your credit card information on file for the refund. Only a manager can take that information. Is it ok if someone gets back to you within 24 hrs.?" No call. Next call "We don't see you order on file. " You read the order # to them. "Oh ok. Our warehouse manager is not on the floor right now. Is it ok if someone calls as soon as we hear from them? This went on literally for months and still hasn't been resolved. Last email I reveived a message that said the message was undeliverable/inbox was full.

Date of experience: June 25, 2022
Florida
1 review
0 helpful votes
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THEY CANCELLED MY ORDER TWICE, I ORDERED FOR THE THIRD TIME AND THEY SAID THAT EVERYTHING WAS OKAY FOR MY ORDER TO BE SHIPPED. NOW I CALL AGAIN AND THEY SAY MY ORDER ITS BEEN CANCELED AGAIN! NO NOTIFICATION NO CONTACT OR ANYTHING. STAY AWAY FROM THIS STORE IT SUCKS!

Date of experience: August 23, 2022
Kentucky
1 review
2 helpful votes
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I ordered expedited shipping for scrubs I needed for clinicals in 2 weeks time. 4 days before I needed I asked to verify that they were still coming; they could not verify just said "our warehouse is having bad weather and they will be delayed" I looked up their warehouse and there was no weather to speak of, I asked them what city and weather to verify. Meanwhile they Ignored me. Then called me 2 days later and said the items I ordered are on bank order. (12 days after placing order) The website continued to say my items were in stock. Told them that's deceitful to those needing items by a certain time.

They said I could cancel, so I did. ONE month later I receive the items in the mail and they charge my account. I emailed customer service saying you verified my order was canceled why did you send me these items I don't want or need at this point. They said sorry and to get a refund I would need to send them back.

I let them know if they didn't refund my money I would be disputing charges with my bank and reporting to BBB. Worthless company.

Date of experience: April 1, 2022
Mexico
1 review
0 helpful votes
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Worst company ever
January 31, 2023

I buy scrubs by bulk and all the time they send me just the pants and tops never came.
They ofer a BO-GO buy one get the other one 40% off and then they never have the cheaper ones so the send you the expenssive one and dont charge you for the cheap one so you pay full price for everything.
THIS COMPANY SUCK IT IS A REALLY JOKE

Date of experience: January 31, 2023
South Carolina
1 review
0 helpful votes
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I should have trusted the bad reviews… I ordered 2 scrub jackets and have had nothing but problems. Shortly after ordering I received an email wanting to confirm my address (but the jackets should have been shipped by then so I was concerned and I had given my address so was also confused) I gave my address again but contacted them as well. If I would not have contacted them I don't know if or when I ever would have found out that one jacket was on back order and no eta in sight. Let me also state that this jacket was a holiday jacket so if I waited, I'd likely receive it after the holidays so it would have been important to let me know this so I could cancel it and maybe get it elsewhere (which btw I did days later). They send me the second jacket which turns out to not be a jacket but an over the head scrub top, same print but not a jacket. I have had to email and call numerous times only to be told I got what I ordered however I will post the picture of what I ordered and it is clear the picture is of a jacket not a top. After looking at everything I believe they may have placed the picture with an incorrect description however that is not my problem. I don't know what each item is going to be called. I will be going off what I see. So now after fighting some more they will finally refund me but I have to return their error (fine) however they automatically emailed a label. I have no printer. They will NOT mail a label. Then I was informed I could use a QR code however that was after 10 minutes of arguing that this should not be on me to resolve or have to go find a printer and pay to print. Then I was informed that since they chose to email a label they can no longer send me the QR code. Wth? Now I am being told if I head to ups with the label to be printed they will print it. I do not believe they will do I will probably be wasting my time.
Also the top I received was extremely thin. So keep all of this in mind and beware if you order from here. (I've added the picture of the "top" that was shown - this is what I believed I was ordering- I will also add what I received)

Date of experience: December 11, 2022
Texas
1 review
2 helpful votes
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Avoid this company
November 5, 2022

I would give this company no stars if I was able to. So I placed an order on 10/27 and 10/28, let me first let you know that the order I placed on 10/28 was canceled and no one notified me I started looking for an email that I never got, it wasn't until I looked online and seen it was canceled. Don't even bother with the coupons/promotions they send because if you use them they get it back in shipping cost and if you get free shipping then you can't use the coupons. Took 2 weeks to get the items, I ordered 10 items but only received 7. When I called o was informed that all the tops that I ordered for the bottoms were on back order with no estimated arrival date. When I asked why I wasn't notified no one could give me an answer. I was offered cancellation but was told I wasn't charged when I was. They refused to change the item for something similar and tried to make me pay for the items again. I asked to return it and was told because it was on sale that I couldn't return or exchange the item. I'm still waiting for the hold to be removed from the canceled order on 10/28 and apparently I'm going to be waiting awhile for the tops to all the bottoms I ordered. I read the reviews and still decided to give this company a try but this company is garbage and the customer service is the worse. If you're wondering about the items that I did receive, the quality sucked the ran super big and not the size in the sizing chart they provided online. The scrubs looked cheap. Stay away from this company and shop in stores if you have the option. This company sucks and will rip you off and try to double charge you if given the chance. Please don't purchase from here

Date of experience: November 5, 2022

Overview

AllHeart has a rating of 1.2 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AllHeart most frequently mention and customer service. AllHeart ranks 54th among Uniforms sites.

service
32
value
29
shipping
29
returns
28
quality
23