• All Green Carpet Clean

All Green Carpet Clean

Overview

All Green Carpet Clean has a rating of 2.94 stars from 236 reviews, indicating that most customers are generally dissatisfied with their purchases. All Green Carpet Clean ranks 1st among Carpet Cleaning sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
10
See all photos

What reviewers want you to know

Positive highlights

  • If you are looking for best carpet cleaners in local area, then pick All Green Carpet Clean of Silver Spring.
  • Great customer service, had a slight problem with scheduling but was promptly resolved upon calling.

Critical highlights

No critical highlights yet

How would you rate All Green Carpet Clean?
Top Positive Review

“I like this company.”

Cherry S.
6/7/23

I like this company. The guys cleaned the rooms well. I asked for the cleaning to be done as quickly as possible and they cleaned all the rooms in a few hours. I checked every room and they are perfectly clean!

Top Critical Review

“Horrible Service”

John N.
2/29/24

These people did a horrible cleaning job on my sofa. The cleaning was uneven and incomplete as you'll see from the pictures. When I complained, I was told that the operator "did his best" DON'T MAKE THE SAME MISTAKE I MADE BY USING THIS SERVICE.

Reviews (236)

Rating

Timeframe

Other

Reviews that mention popular keywords

carpet cleaners (33) customer service (21) job cleaning (17) cleaning products (15) carpet cleaning (87)
Thumbnail of user johnn3116
1 review
0 helpful votes
February 29th, 2024

These people did a horrible cleaning job on my sofa. The cleaning was uneven and incomplete as you'll see from the pictures. When I complained, I was told that the operator "did his best" DON'T MAKE THE SAME MISTAKE I MADE BY USING THIS SERVICE.

Thumbnail of user annelisel4
4 reviews
3 helpful votes
July 16th, 2023

The sketchiest company ever. So unprofessional. Showed up and double charged from quote, didn't removed shoes as requested, behaved so sketchy w cursing when I asked for differences in prices and why upcharged. Got aggressive because we asked. Scared us in our own home. Almost called police, video recorded entire thing and took license plates for police due to this incident. Told them to get off our property. All because we asked why we were being double charged last minute. Stay away!

Tip for consumers:
Their website scams you and has fake reviews . look at other sites and see everyone’s story is like mine!

Products used:
Chair cleaning

Service
Value
Shipping
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Thumbnail of user joshc516
1 review
0 helpful votes
January 30th, 2023
Verified purchase

Do not use this company. Quoted $120 on the phone, it changed to $400 with a non refundable appointment fee once they arrived. Did not complete job properly (left streaks of dirt on couch and on rug). Charged tax even though that is against the law. Would not respond to me when I called and emailed. This company is a scam. Avoid them.

Thumbnail of user brittanye341
1 review
0 helpful votes
July 14th, 2023

I'm so heated right now this is how they left my stairs I called them like 7 times…I was hung up on 3 times and told the claims department will contact me

Products used:
Carpet cleaning

Thumbnail of user cherrys61
2 reviews
0 helpful votes
June 7th, 2023

I like this company. The guys cleaned the rooms well. I asked for the cleaning to be done as quickly as possible and they cleaned all the rooms in a few hours. I checked every room and they are perfectly clean!

Thumbnail of user kk542
1 review
0 helpful votes
October 4th, 2023

Not an actual company. Sub contract all the work out to people. Had a man in a minivan w a tow truck logo, wearing rippled clothing who didn't speak english come to my house to do our carpets. Had a machine that was incredibly old. Paid more than 2x what I was quoted. Do not use this company, guarantee all the positive reviews are fake.

Thumbnail of user andyt283
1 review
0 helpful votes
September 3rd, 2023

I was charged a reasonable amount for a couch deep cleaning ($160). The couch was dirty--one could tell it was riddled with dust and dirt just by looking and sitting on it. The deep clean went extraordinarily well and the couch looks good as new.

Service
Value
Quality
Thumbnail of user mimimercedes4924
1 review
0 helpful votes
March 30th, 2023

I had 2 appointments for carpet cleaning in my home before my new furniture came. They called to cancel the 1st appointment and the next day didn't even call to cancel, I had to call and ask at what time they would be at my home. They're irresponsible and unprofessional, finally, I was never able to get my carpet cleaned because it was too late. A generic sorry was the only reason given.

Tip for consumers:
The 5 star reviews must be friends and family. Never had such an irresponsible experience with another company.

Products used:
Wound up not receiving any services because there was no time left before the arrival of my furniture.

Service
Value
Quality
Thumbnail of user carlaasimeoni
1 review
0 helpful votes
March 30th, 2023

If there was less than 1 star I would give it! Came, soaked furniture and left! And cant reach anyone except a dispatch that cant do anything!

Tip for consumers:
you cant reach anyone at this company- there is 1 guy answering that cant help!

Products used:
hired to clean sectional, love seat and chair

Service
Value
Quality
Thumbnail of user ethanb265
3 reviews
0 helpful votes
August 3rd, 2022

Thank you for your quick and good service! Answered all my questions and solved all my problems very quickly!

Thumbnail of user soniar295
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

This guy told me to use my brain and common sense when I called him to decline the service.
He gave me a wrong quote as he did not explain important service details and actual prices of the cleaning company whose workers were already in my house to do the job. He also said I had to pay $29 of penalty for declining service since it was unfair to the workers who drove all the way to my house. Funny enough, the owner of the cleaning company who was right there next to me laughed and said the $29 would not go to them and explained to me that All Green was just a referral website doing a lousy job.
The owner of the cleaning company was very nice and professional and decided to do the cleaning service for the price the referral website had given me.

Tip for consumers:
Nothing wrong with referral websites, except, at All Green, you get incomplete quotes and knowing in advance that you might decline the service later, try to collect from you $29 of penalty.

Products used:
mattress cleaning

Service
Value
Quality
Thumbnail of user samm1676
1 review
0 helpful votes
February 16th, 2024

They did NOT do a good job. They were not thorough. Agreed to steam clean: tried to push me to do shampoo option for 3x price. They did the steam job in 15 min and said to call them for the shampoo cleaning.

Service
Value
Thumbnail of user wilsont25
Wilson T.
1 review
0 helpful votes
March 20th, 2019
Verified purchase

I purchased vintage leather sofas online but when they arrived, these sofas had a bad smell to them and leather was not as shiny as it was shown in the pictures. I tried to return them but couldn't so I hired them for improving their condition. Their staff arrived exactly on the date we decided and very carefully examined my sofas. They used their most gentle yet effective process to make the sofas look and smell nice both. I am very satisfied with their services.

Thumbnail of user judyk853
1 review
0 helpful votes
July 24th, 2023

PLEASE save your time and go elsewhere. This is a scam company that has no one to help after you've been scammed besides a call-center probably located in india. They are compete frauds.

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Thumbnail of user tarunm16
1 review
0 helpful votes
November 22nd, 2022

Looks like this is just a lead gen site and then they subcontract to local contractors who don't give a price that's even within the ballpark of the original quote. They'll quote dome like $30-40 room but then when they come over tell you it's closer to $240/room. And before the reply is the price depends on the condition of the carpet, there was nothing particularly bad. It just needed to be freshened up after normal use. Why would we need a carpet cleaner if the carpet was in mint condition? Work with a company who sends out their own people and you will get a more realistic quote

Service
Value
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Thumbnail of user lindag1405
3 reviews
1 helpful vote
December 2nd, 2020

Do not have this service they cleaned my three cushions for $120.00 and it was a horrible job. I waited too long to complain because I did not want the technician to get in trouble. But they quote you a higher price to clean once they are in your home. They were going to charge me $325.00, he stated to be able to get them to their original color, with that said I agreed he clean three cushions. Here are the pictures.

Thumbnail of user robertj341
Robert J.
4 reviews
0 helpful votes
March 21st, 2019
Verified purchase

I've often noticed that carpet cleaners tend to wash every fabric the same way, which is why I hesitated when I called All Green Carpet Cleaners. However, once they came over, I was immediately thrilled to work with them after understanding their deep found knowledge of carpet fabrics and cleaning techniques. They did an amazing job and handled it quite professionally as well! I would definitely recommend you to try them out, and the best part is that they're quite affordable too! It didn't cost me an arm and a leg, and that's all that really mattered.

Thumbnail of user mikef1450
1 review
0 helpful votes
March 23rd, 2022

Please look elsewhere for this type of service. I am posting all actual/factual information regarding the services provided by this company. My wife scheduled a cleaning and was quoted just over $200 for a small couch, two ottomans and two chairs. When the technician arrived he looked at the work and then quoted me $700. When we called the office, the office explained they only quote the "steam service" without any soap or deodorizer. After some back and forth we settled on a price of $500. The tech also made a call to some number asking if he could give me "the discount" which seemed like a staged event for the consumer. The price for their "organic deep clean" is outrageous and they are simply using a bottle of soap with deodorizer to clean the couch and charging you 3 times the cost. There is no extra effort in the part of the tech. The tech performed the work in about 15 minutes and left. The total visit was 30 minutes, 10 minutes of bantering over the price. After the tech left I inspected the couch, and parts of the couch were already dry, there was still dirt and particles in the couch, the stains were not lifted at all. It seemed as if parts of the couch were not even done. In fact, if you put the cushions back on and had someone look underneath them, it wouldn't even look As if it was vacuumed. Luckily, I have before and after photos that are time stamped and I am now going to be disputing the charge with my credit card company. I was also on the phone with the "office" for over 1.5 hours and they refuse to do anything to help the situation. I hope that everyone can see this review and steer clear of this company. They use unethical business practices and are not adept at the work they perform. Please look elsewhere as this operation should not be performing a service for people.

Products used:
Fabric cleaning

Service
Value
Quality
Thumbnail of user miket944
1 review
0 helpful votes
May 27th, 2020

Total waste of 50 bucks. My own fault. I should have known. Was quoted over the phone 40 or 50. As usual with everything in life they show up with their pitch to jack up the price. I said I have 50 bucks and he wet my carpet. Looks the same as when he pulled up. If you guys are gonna clean the carpet good then don't waste people's time. Or... If it takes 90 to clean it then say that in the first place. Total bull $#*!

Thumbnail of user gagnonm
Gagnon M.
1 review
1 helpful vote
March 25th, 2019
Verified purchase

Whenever I need to get my wool upholstery cleaned, I always prefer contacting All Green Carpet Cleaners. That's because they know exactly how to take care of the products and clean it easily without too much trouble. I've been using their services for quite a while now, and I've had my friends and family benefit from them. Let me just say, they never go wrong! If you have carpet trouble or even cleaning your upholstery, I would recommend you to try out All Green Carpet Cleaners. The best part is that they don't use any harmful chemicals in their products either.

Thumbnail of user leok79
1 review
0 helpful votes
April 1st, 2021

We were confirmed with All green carpet cleaners for a 10am-12pm slot for a move out clean. I took off from work and waited sitting for 2 hours. They didn't show up and finally called at 11:45 and canceled because the technician is running late and pushed it for afternoon. The lady who called wasn't even polite enough and obviously didn't care about the business.

Thumbnail of user sandya204
1 review
0 helpful votes
December 5th, 2021

I would give 0 star to their customer service.
I got my carpet shampoo cleaning done and a few days after the spots were still showing, called them to convey that I wasn't happy with their services and the lady said they can't do anything after 7 days of cleaning.
Next time I called to ask where does it says 7 days on your website or your policy and she hung up!
Now every time I call, it's like they have remembered my number and they immediately pick up the phone and start playing the wait music infinitely long.
Worst service ever!

First they didn't do their job right and now they aren't ready to listen any feedback about their services rendered.

Tip for consumers:
Customer service is worst
People on phone don’t know want to listen to your problem and have no empathy

Products used:
Carpet cleaning

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayk159
2 reviews
4 helpful votes
January 20th, 2021

Scammers! Do not fall for their false advertisement! They don't even do basic carpet cleaning! A high school kid showed up two hours late and he could not speak English, which made almost impossible to communicate with because he said "I speak Hebrew only"! I felt bad for him and how lost he looked so decided to give him a chance since it doesn't matter what language you speak when it comes to carpet cleaning; HUGE MISTAKE! He only had basic carpet cleaning equipment! No high performance carpet cleaning machines- no carpet extractor- nothing like that! Only a big bucket and a manual water sprayer! I found this out until after paying- and he was done with the two rooms in less than 20 minutes! He probably only sprayed water to the carpet because no one who cleans a carpet well takes less then 20 minutes! Plus the carpet looked the same as before except for the wet part! I am so disgusted with this unethical company Because it rips you off and scammers you right in your face! The kid didn't even give me a copy of the receipt And I had to harassed the company for a copy! They make you pay first and then once you have paid there's no way to get you money back even if you are unsatisfied because their invoice small print says something like: "you paid because you are satisfied..." which is bull crap because you don't get a copy of the invoice until after you have paid and they leave, which doesn't guarantee your satisfaction! This company will also give you one price over the phone and once they arrive they change the price to over twice as much: "if you want shampoo"! Isn't shampooing the carpet part of basic cleaning?! I DO NOT RECOMMEND THIS BUSINESS! DO NOT GET RIPPED OFF LIKE I DID!

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Thumbnail of user bobs1181
1 review
0 helpful votes
May 28th, 2020

Wanted my carpet cleaned, I was quoted 40-50 dollars. Guy showed up with his pitch and wanted 90. Lol... of course, here we go... So I said all I have is 50, so he vacuumed my carpet wet... Terrible results. Looks the same... Be careful. They'll get ya.

Thumbnail of user mindyr41
1 review
1 helpful vote
July 30th, 2020

We used All Green 2 years ago when we had to quickly clean the carpet at my father's home. The carpet ended up dirtier after they "cleaned" it. When we called to get some follow ups we were told they would call back to schedule a time. They did not. We follow up several times. They did not call back. I then reversed the charges on my credit card, as I kept records of the times I called and the dirty floors.

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