AllFancyDress

It is with a heavy heart that I have to write such a poor review, but feel that the level of service we received and the complete and utter lack of any customer service Warranted other potential customers to know what they are potentially letting themselves in for. We ordered three outfits from this company and paid for a next day service, costing in the region of £65.00. In their defence we did receive the goods the next day, but that is just about the end of the good news. All three outfits were unsuitable for a variety of reasons, so we decided to return them the same day at our own experience (£10.50 by registered post). A number of days later we received an email advising that they would credit us £ 34.94 with no explanation as the difference in price., after we questioned this we were advised that one outfit was marked and therefore they would credit anything for it. We pointed out to them that this outfit had being tried on for a maximum of 20 seconds and that there is no way it could have been marked by us., and they just simply said it is marked so no refund. The attitude of the manager was appalling, and has left us insulted and upset. I would avoid using this company at all costs., or be faced in my opinion with experiencing the poorest customer service possible. You have been warned :)