Alexandragolovanoff

[EDIT] I'm bumping one star, because they responded (funny how that happens when you post a bad review). I'll copy what I heard below. I'll update this review once it's resolved.

"We apologize for not having answered your email!

There must have been a confusion among our team as to whether it had been replied to or not.

You will find attached a return label so that you can send it back, and we will see what solution we can offer (repair, exchange or refund)."

[ORIGINAL REVIEW]
I read that this was one of the better places to buy good cashmere sweaters from, made from premium yarn, so I thought I'd give it a try. What an expensive mistake. Before a trip, I ordered one of their classic styles (Mila Light). The item was $439 and I paid $75 for shipping, so you would think you'd get decent products and good service.

It arrived quickly, but the sweater had a small hole near the neckline upon arrival, and this was supposed to be a new sweater. I contacted them right away, a couple of days before my week-long trip, and I got zero response. Nothing. Not even an acknowledgement that they received my email. I came back from the trip a week later and wrote them again, this time from the "contact us" form on the website. Once again, no response. So I just wrote them for the third time. Apparently, when something wrong happens their default reaction is to ignore it. I won't make the mistake of buying from them again (I'll mend the sweater myself I guess). I don't recommend buying from this website.