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Airtasker

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Australia
1 review
2 helpful votes
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I've been using Airtasker for a few years, despite the all the 5 stars and great reviews I got from posters many even tipped me after job completion without my knowledge until they released payment, I got banned for biding tasks and stated for the total hours I could offer not hourly rate.

Airtasker doesn't allow to quote hourly rate, but when you search for removalist almost everyone quote their hourly rate or 15mins or 30mins rate and they never get banned. And it has been that way for a very long time.

But when there's other tasks like home decluttering and organising, posters often has limit budget and they really want to know how many hours for example $150 can cover, follow the guild lines we are not to discuss the hourly rate but even to state the total hours we could offer for a job will get you banned which is really unfair!

The last job I completed on Airtasker got me banned because I mentioned the 4 hours I could work and that was when I saw poster answered other people's question in regards to how many hours she expected. The poster was really nice but she has fatigue and could get tried very easily, so I ended up stayed less than 4hrs. Got another great review after but also got banned from Airtasker.

I've raised the issue to the support team and gave evidences but they still have this double standard when come to quoting.

Very disappointed on how they treat their taskers whom they took up to 22% commission fees from! Also posters should have rights to know the hours according to their budget if they wish especially when they don't want to post pictures of their homes for privacy reasons.

Date of experience: September 13, 2023

Overview

Airtasker has a rating of 1.1 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Airtasker ranks 57th among Outsourcing sites.

service
9
value
8
shipping
3
returns
3
quality
8
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