• AirHelp

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Overview

AirHelp has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. AirHelp ranks 224th among Travel Other sites.

  • Service
    1
  • Value
    1
  • Quality
    1
How would you rate AirHelp?
Top Positive Review

“Had a delightful experience thanks to AirHelp”

Jason N.
1/23/20

Very satisfied with AirHelp. They helped me know what exactly my rights are and what I am eligible for which made my travel pretty good. I'm extremely thankful for the help you've given me and I have already recommended y'all to all my friends and family

Top Critical Review

“Zero action, zero communication, no claim progress, despite guarantee”

Peter L.
7/2/22

I put in a claim and we are still waiting now many months months later for any progress despite that they guaranteed the claim was valid. They constantly send automated same messages so without any progress. Neither do they respond to queries other than with automated messages. So we terminated our agreement with them for non performance.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user tironr1
Jason N.
1 review
2 helpful votes
January 23rd, 2020

Very satisfied with AirHelp. They helped me know what exactly my rights are and what I am eligible for which made my travel pretty good. I'm extremely thankful for the help you've given me and I have already recommended y'all to all my friends and family

Thumbnail of user maryf490
Mary F.
3 reviews
0 helpful votes
September 15th, 2019

First time addressing to airhelp and was really surprised about their seriosity.
They were always informing me beside status of process and long story short: they succeed in getting my compensation (which covered the price ticket).

Thumbnail of user peterl119
30 reviews
49 helpful votes
July 2nd, 2022

I put in a claim and we are still waiting now many months months later for any progress despite that they guaranteed the claim was valid. They constantly send automated same messages so without any progress. Neither do they respond to queries other than with automated messages. So we terminated our agreement with them for non performance.

Products used:
Claim services for cancelled/delayed flight

Service
Value
Quality

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