Agoda

Esta página ofrece mejores precios que páginas conocidas como booking porque no cobra los fees del hotel que finalmente debes pagar en el checkout y terminas pagando exactamente lo mismo que en otra plataforma de Reservacion, no volveré a usarla

أسوء شركة تعاملت معاها الي الإطباق ولا أنصح أي شخص بالتعامل معهم لانهم نصابين يسحبون أموالك للحجز وعندما تذهب للفندق اكتشف انهم غيروا موعد الحجز تلاقيا من خلالهم لكي تطلب تغييرة او كنسلته وفي الحالتين الفندق لا يوافق وبالتالي هم يقولون لك لا نستطيع التغيير من خلالنا ولا ارجاع المبلغ لان الفندق رفض ذلك … اقسم بالله العظيم شركة زباله ونصابين وحرامية وخدمة عملاء سيئة جدا وبطيئة ولا تحل اي مشكلة هنا فقط مثل الانسان الالي يردد نفس الجمل والكلمات بدون فهم

لقد سحبوا أموالي من البطاقه ولم يرجعوا لي اي مبالغ بالرغم من اني لم أسكن في الفندق لانهم غيروا الموعد الذي اريده بدون علمي …
حسبي الله ونعم الوكيل فيكم يا أوسخ شركة علي الاطلاق

מרכז ההזמנות גרוע ביותר לא ניתן להבין מהם כלום ביטלו לי מלון ביום ההגעה מסיבה של המלון מלא לא מצאתי פיתרון נאלצתי לשלם שוב שהגעתי למלון ואין עדיין החזר על הביטול

I booked a stay through Agoda and encountered a serious issue. Instead of proper assistance, I was bounced between multiple agents, each giving me copy-paste responses with zero accountability. After over ten emails, all I got was a laughable $14.92 compensation for a $115 booking, despite clear evidence of the problem. Agoda's customer service is a joke—no real resolution, just generic apologies. Avoid them if you value your time and money!

I booked a stay through Agoda and received a confirmed reservation, but when I arrived, the property had no record of my booking. Even after showing them Agoda's confirmation, they denied my stay and treated me like a scammer. An elderly man at the property, who seemed unstable, kicked my luggage and told me to leave.

To make things worse, Agoda refused to refund me, claiming the property had to approve it—despite the fact that they charged me directly for a fake reservation. Their customer service doesn't care and won't take responsibility.

This app is a scam risk—they take your money, issue fake bookings, and leave you stranded. Avoid Agoda at all costs!

Scam to charge more money by Agoda. Price on screen was $1500 HKD less than that the Hotel offer. Went ahead to book with Agoda, turned out up-charging $6000 HKD once credit card info was provided. Ended up more than the price provided by the Hotel directly.

Tried to call the customer service about the payment processing issue and followed their instructions to submit a Best Price Guarantee claim. Hidden rules applied after payment said this case did not qualify for price match and refuse to acknowledge the payment processing issue.

And also, Agoda apparently do not care about customers writing negative reviews (as I mentioned to the representative over the phone). This confirmed the average 1.5 stars rating for Agoda on many other review platforms. They don't care about the users but finding all sorts of loophole to earn more.

I found a hotel for IDR 188,531 and booked it for 7 days, but the sum seemed wrong, so I calculated:
188,531 * 7 = 1,319,717

For some reason they charged me IDR 2,065,000 which makes for 36.1% tax.!

The support didn't offer neither explanation nor a resolution.

I think this is called a scam, isn't it?

Booked three weeks in advance with Agoda, received conformation money was debited from bank. On arrival at hotel there was no reservation, so in person I paid for an alternative room. Contacting Agoda I received "Hotel has advised us that they are able to accommodate your booking. According to their records, it appears that you did not check in for your reservation"The booking form is currently empty and has been marked as a "no show." Dam right lie from Agoda not the Hotel