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Aerie has a rating of 2.4 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Aerie ranks 129th among Lingerie sites.
I went to aerie and they had the best survive they asked me if i needed help finding anything and they showed me exactly where everything was and if they liked the material. They then told me that the leggings i had in my hand where coming out in a bunch of different colors and different styles. Best shoppin experience ever
I tried to cancel my order a few hours after placing it, as I found a better deal elsewhere. They told me there was nothing they could do for me because cancellations had to be within an hour of ordering. So instead of saving us both the hassle of them having to process, package, and ship my item (none of which had been done when I tried to cancel my order), they made me wait for the products so I could send them straight back and wait another week (or more) for my refund. It's a ridiculous policy.
Aerie products are fantastic- order it in a month or two. Their systems are having glitches due to Covid and the customer service is pathetic. Don't expect to see your order. I have been a loyal aerie customer for years and will continue to buy from them in the future, but as of right now- trust me, stay away. Literally worst customer service I've ever seen, borderline comical to be honest.
The site is so slow to load pages. You click on one thing (ex: sports bra) and it brings up a page with shirts. I tried using Chrome instead of Safari. Its no better. I eventually was able to add items to my cart, only to review the cart later and only 1 item was in there. It seems like they are severely lacking in the IT department! Crazy in this day and age.
Ordered one of those fringe purses and never received it. Same response from China. Takes time to make. Bla bla bla. I have every text. BS
Tip for consumers:
SCAM. Same programmed communication. No refund inspite of asking for one. Reporting everywhere.
Products used:
Using none. Never received purchased fringe purse.
A full month late, my order that was supposed to have free shipping FINALLY arrived, but the delivery person asked me to pay for postage? I refused the product and asked them to send it back, which they didn't do. Aerie refuses to refund the order and now I'm out money with no product.
If I could rate 1 star I would. The fact that they would even consider this to be great content is funny. I've considered ending my life multiple times.
We just now left Aerie…we were in line and the girl in front of us was taking a bit long. The manager moved us to the other side for another girl to get on the computer to check us out. She first couldn't long on…so we had to wait when we would have been checked out already by the other girl. Then, once we were rung up…it wouldn't let me pay…the idiot manager came back to help again. By this time 2 additional people had been checked out. I was very frustrated by this point…she made the comment…we're trying to fix it…that's not the point. You don't pull a customer out of line before you have everything ready to help them! And if you caused an issue…you should be more accommodating…very pathetic manager. Needless to say we left and didn't purchase anything.
Tip for consumers:
Very disappointed in the management at this particular store
Products used:
Nothing… Since staff was incompetent
I'm sitting waiting for my friend to try on her clothes and I get told to leave cause there are other people in there whom I CANT SEE since there are curtains. First of all I'm GAY I take this to heart and find this so disrespectful to me that I'm being treated as a sex offender in a way. Next time this happens I'm not leaving and if they have a problem I'll just write another review. I get that girls need privacy but I'm into MEN so unless there are sexy young men changing in there IM NO HARM TO ANYONE! Thanks for your time and make sure to change your policy cause it's 2019 grow the $#*! Up!
- I was hired for part time work and told my boss I needed 20-25 hours a week. I also expressed that if American Eagle upstairs needed stock help that I would be happy to do so, and that I was willing to work replenishment shifts on the weekends.
- My manager hired me and upfront told me that she was looking for a new stock lead, completely trashing the one before me as if she'd been fired. Turned out she still worked stock like I did. After my first week, my manager told me that she loved my work ethic and that she wanted to observe for another week before officially making me stock lead. After that I never heard a peep about the stock lead position until the girl I was working with was suddenly called "Stock Lead" a month later and when I asked her, she said "I've always been stock lead."
- This particular week I was on all 5 days. On Monday I was taken off the schedule, then checked the schedule on my way to my 2-hour class to see they'd put me on without even contacting me an hour after my class ended (which isn't even enough time for me to travel home)
- The next week I was called every morning to be told my shift was cut by saying "we have no shipment today." One of these days I was called at 4pm, while I was napping in preparation for my overnight shift. Therefore ruining my entire sleep schedule for a job I wasn't even working.
- The next week I was given 2 shifts and called both days and told they were cut.
- The next week I was given one shift that was cut.
- The next week they didn't even bother to put me on the schedule.
- After I was employed with the promise of good discounts, the company decided my store was no longer receiving clearance. And any deals like BOGO can only be used if you don't use your employee discount.
Products used:
I had to buy clothes, underwear, and bras as part of my employment because we were told to exclusively wear Aerie merchandise.
So as of yesterday 03/07/2017 I was wearing a Emma bra and the bra burned my skin. Now I've been buying from aerie for years and this hasn't happened to me before now I am completely unhappy because I model and now I'm gonna have to have super edits. I am Unpleased with experience and I feel I need to be reimbursed for this expensive bra. Smh I am truly not happy
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