AEG

I am a pensioner living on a fixed income and am out of pocket to the tune of thousands of Rand due to an explosion of the glass top on an AEG gas stove (see attached pics). The incident could have caused severe injury. The situation has been both traumatic and distressing. I complained to local South African representative of Electrolux/AEG that I was out of pocket due to no fault of mine and requested to be compensated for my loss. They were absolutely uncooperative and unsympathetic in addressing my concerns and refused to compensate me based on company policy. Furthermore, they lied about the availability of a replacement stove thus incurring me further loss. Treating an elderly pensioner expecting the customer to carry the loss of a faulty product shows their lack of customer care as well as lack of any social responsibility. I escalated my complaint to Electrolux Sweden the parent company of AEG. To highlight the arrogance and lack of concern of Electrolux Sweden, they have to date not responded to my complaint nor acknowledged receipt of it either. It demonstrates their lack of commitment for the middle-income markets they currently service. Would you deal with a company like this?