AEDSuperstore

Received aed in time. Did not love that the batteries came in a ziplock bag and we were short 1 battery. That was very upsetting.

Several calls on hold for double digit minutes then no answer for orders. Others have had the same experience

Received our machine much quicker than expected (during Christmas). Would recommend you to anyone needing an AED machine.

I ordered a tune up kit for my AED on August 4th. Their website quoted an arrival time of 5-7 business days. On August 11th, I tried to call to check the status since I had not received any shipping updates. I was on hold with the typical elevator music for about 20 minutes before my call was sent to their voicemail. I left a message with all the pertinent information and a request for a return call. By August 12th, I had not heard from them, so I started over. This time I was on hold for about 10 minutes before the call was dropped on their end. I attempted to use their chat option, but that system is down. I tried calling again, this time I was connected to a customer service agent who stated they are short staffed. She stated she has nothing to do with answering voice mails, and said "I just answer the phone". She confirmed the chat option is not operational due to staffing shortages. She told me my purchased items were scheduled to be shipped on August 13th, 9 days after the order was placed. I pointed out to her that their own website quoted a delivery of 5-7 business days. She claimed that estimate was only for the shipping with FedEx, and did not include the time required to package my order. I ordered three items, all of which could fit in a shoe box. I returned to the survey Email sent by AED Superstore to comment on the delay and customer service fail, but the survey site is also not functioning. I won't be using AED Superstore in the future.

Excellent! I got the code for ebook in less than 24 hours

Had to wait days and then call to get my products. Products as described.

Easy ordering. Received order in days. Appreciate the great service. Thank you.

We ordered on 8-19 and paid for 1-5 day shipping. Order arrived on 9-1. Request for adjusted shipping was not answered. I also had to ask for a copy of the invoice that showed adjusted price after you received the tax exempt info. A customer service rep was very friendly, but am disappointed in delivery delay.

I really don't like having to sign up with an email account before I can purchase anything. Otherwise good.

School Nurse <--- Our school came back from fall break to find the batteries in our AEDs had reached their expiration. EVERY SINGLE ONE. We got a loaner from our local EMS who said that it usually took a few weeks for batteries to arrive when they ordered from their supplier. I called AED Superstore who assured me they had some in stock and got them to me in 2 days. Our local EMS said they were going to speak to their manager and order from AED Superstore in the future. AMAZING Service!

Extremely easy to order and to replace the pads. It also came in a timely manner. Thank you!

We received the ordered items within the time frame and in good condition

I got good customer service from everyone that I worked with on the phone. The website seemed easy to understand. The only issue I had is that I was offered a 10% discount for first time user and I had to call back to receive that. But it was quickly remedied. The other issue is that I expected to receive an email letting me know when the items were shipping out and I did not receive any. This would have been very helpful for me as they were being delivered to my office where many boxes are received each day and I had to do additional tracking to ensure I retrieved the items expeditiously.

Ordering was simple, it was delivered timely and packaged well. Our neighborhood EMT said it was a snap to set up. We pray we will not have to use it but are grateful to have on hand just in case.

the check out glitched 3 times saying to verify my shipping method and deleted all information. Very frustrating.

Good customer service during the covid-19 pandemic period ,agents answer our phone call in a timely manner when we had questions.

Quick response. Awesome customer service. I screwed my order up, 1 phone call and it was corrected. Shipped fast. Really reasonably priced.

Great!

Fast shipping - thank you! Exactly what we needed and easy to purchase. You are the easiest place to get what we need.

While online, I contacted AED Superstore and they were very helpful in explaining the various options to my purchase.

Very nice, good quality merchandise. Order process was easy, prompt delivery. Thank You

I've shopped and purchased from the AED Superstore several times now and the experience is great. Highly recommend.

Excellent offer on nitrile latex gloves. Fluid website made for an easy and quick shopping experience.