• Acer

Acer

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Overview

Acer has a rating of 1.98 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Acer most frequently mention customer service problems. Acer ranks 69th among Laptops sites.

  • Service
    15
  • Value
    17
  • Shipping
    12
  • Returns
    12
  • Quality
    16
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
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How would you rate Acer?
Top Positive Review

“HD Screen Seems Useful”

Dr J.
10/10/23

Acer Aspire 5 running OK after 3 years. The 1920x1080 HD screen... not too bad for the price. MicroSoft Windows 10 OS license included. Power supply is stupid.

Top Critical Review

“Worst laptop company”

Praveen K.
5/25/21

This is the worst company I have ever seen in my life. I bought a laptop before 1 week only (11/05/2021) it's not working for 3 days and graphic card is also not working I dont know why the graphic card inbuilt in this Power consumption is worst If use laptop for 1 hour it will reduce to 20% from 100% So customer service is also worst they dont even consider the customer issues and all Its fully of waste of my money So please dont buy acer laptop

Reviews (45)

Rating

Timeframe

Other

Thumbnail of user latashah14
4 reviews
17 helpful votes
February 28th, 2021

I was an Acer laptop owner since 2009. Unfortunately, I am no longer going to use them, it's because of how many gigabits that was being used. Plus, the virus took over my old laptop and it died quickly, it couldn't work or function anymore. I am planning to either put it in the dumpster or donate it to a local or far away college to have better use.

Thumbnail of user davida4338
1 review
1 helpful vote
February 9th, 2023
Verified purchase

We are a computer store, in business for nearly 30 years, and have bought and sold Acer products for many of them. Recently, we purchased a lot of Acer Vero laptops through a major retail venue for resale to our customers. This may seem trivial to some but, the fact that the R and the E keycaps would be printed backwards, in an awkward yellow color was definitely NOT emphasized in the presentation. This, according to Acer's explanation, is to highlight the importance of Reducing, Reusing, and Recycling. Thus the "R" and "E" silliness. No doubt, some Marketing weenie thought of this and sold the supposedly smarter and more experienced executives on it as a good idea. Brilliant, I tell you! We'll appeal to the environmentally conscious and to the general woke crowd, all while forcing the Stone Age Boomers, Gen X'ers, and Millennials into the the "future". This is all just part of a cynical Marketing plan that takes advantage of the current pop-culture of electric cars (without adequate electrical supply nor infrastructure to support them), recycle everything rhetoric (when, in fact, the ones who actually DO recycle ARE largely those same Stone Age holdovers), and eternal work-from-home addicts (regardless whether it makes sense or not). Never mind that the end-users would not have wanted this disfigurement on a device that they paid for! What kind of lame-brained, over-the-top, 'go-green' marketeer (and the executives who bought into it) did this? They have managed to take a generally pretty good laptop and with one stroke of someone's pen, turn it into an unpalatable joke. If you can live with it, by all means, keep your eyes open and look for them in the clearance section at bargain basement prices. Brilliant plan... ruin your own product! There have already been complaints. And then, they decided that 'built-in' Alexa was a great idea, too! That just gives our more paranoid customers an added excuse to return them, based on their belief that they are being monitored. We are in the process of trying to return the remainder of our stock.

Thumbnail of user szew
2 reviews
0 helpful votes
May 15th, 2019

I've been using laptops for many years. This one is quite nice as long as it is for work stuff. Gaming is OK if it is simple games. May lag a bit few times otherwise it's fine

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