ABCmouseReviews 104

Please do not fall for this, i signed up for a one month trial period, through a survey site, i signed up for the deal nothing today and then £9.95 a month for a year there were 3 options on the payment option 59.95 speecial offer then payments and the 3rd i had thought i dodged a bullet with this one- no thanks with a box to check and tiny writing underneath saying you would be charged today for the full year,
I checked the box saying payments then a popup with a pic of a mouse and a box with next appeared i clicked on next and was taken to a page which said speacial offer for new customers only it was for a special assesment add on which i wasnt interested in again the price list looks familiar this time with two choices the1st £39.95 for a year with special offer and then no thanks with tiny writing saying if u checked this there would be a oayment of £99.99 taken out of your account today. I thought ok how do i get out of this page without paying the short answer is i couldnt! I couldnt use abc mouse to get in to the parent part to my cancelation, at this point i knew the worst was happening, so i opened up my online banking and there it was in pending payments two charges from abc mouse the first for a small 89p and 2nd was for £15.99 i moved all my money into my savings account placed freezes on my card and am waiting on my bank calling me back to report the fraud and take the next steps, i usually check companys out before using them i got complacent as it was a survey site recommendation, please don't make the same mistake as me.

Signed up for a assessment of ABC Mouse. They double charged and auto renewed without our permission. Cannot get a hold of anyone by calling. My wife signed up last year... unfortunately I didn't notice last year that a few days after they charged the initial $39.95 for the so called first year trial subscription... they turned around and charged us a few days later for a full subscription... an additional charge of $59.95! This year we my wife told me she needed to renew with ABC Mouse. So when I saw the $59.95 charge I thought it was here renewing... however a few days later they also charged us another $39.95 again! We only have one child and one subscription but they have double charged us for two years now. This second charge caused me to investigate and that is when I notice how they double tapped us for two years in a row. According to the Bank statement there is a customer support number to call at: *******331... I've called many, many times and can never get anyone to answer. My guess is it's just an automated line used to appease the bank but no one is ever intended to answer that line. I've scoured their website looking for a contact number to call but no number is present. All they give you is a cheesy website submission form which took a few days just to get a response... and the only thing they responded to it was directions in how to cancel! This is the absolute worst online experience I have ever had... very, very un-reputable. I had no idea a child site like this would be such scam artists!

We liked the service and the games; however I have a very bad taste in my mouth due to poor customer service and business practices. We paid for a yearly subscription in December 2017 and then I believe I cancelled so as not to incur unexpected charges. Well, I was charged again this week without warning and told that unless I could produce the cancellation email from a year ago, they would not refund me even though we haven't used the service at all in probably 6 months. Clearly they don't believe in their product enough to sell it honestly and have to resort to sneaky money-grabbing. Stay away.

This company is condescending. I cancelled thought their site days before my free trial ended. I had to do 3 screens to verify I wanted to cancel and provided a comment in their comment box. They still billed me, Upon follow up I was sent a condescending message stating my request to cancel did not come until my email. I was told I would still be billed for the month and have access, mind you I never once logged in during the free trial upon learning it was for children second grade or lower. My child is a very advanced 5th grader. Their customer support emails contained grammar errors. I mean come on, they had every opptunity to make this right before billing me yet didn't. This company is a sham w/bad customer and site problems they will blame on you. Run away. If you got a free trial cancel

I don't have a kid. I'm in college myself and had never even been to ABCmouse.com. So you can see where I was quite confused when a charge for them showed up in my statement. Luckily I caught it Day of. Credit/ debit card skimmers are using this site as their gateway to see if your card is valid. Once they skip your card they charge through this site before selling your card information. If you found a charge for this site and have never been there, cancel your card immediately. Luckily they only got $40 worth of wine before I could shut my card down but it could have been much worse.

This is an automatic renewal service. I saw the $59.95 renewal fee on my bank account and immediately called to say I didn't want another year and their response was, "Sorry, it's our policy not to refund your money once the renewal year has started". "You need to cancel the membership before the renewal date." This company would not refund my money, even when they saw that the service was not used. There is no notification (email or otherwise) from them letting you know that you account is about ready to renew for the $59.95! His response to that was, "You have access to your billing at any time to look when your renewal is coming due!" What a racket they have going!

Whatever you do, do not register for a free trial. It's impossible to unsubscribe! I had to cancel my credit card!