• 3Gorillas.com

3Gorillas.com

Overview

3Gorillas.com has a rating of 4.9 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 3Gorillas.com most frequently mention customer service, free shipping, and air conditioner. 3Gorillas.com ranks 101st among Home Shopping sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • I spoke with someone in customer service and she was really nice and helpful.

Critical highlights

No critical highlights yet

How would you rate 3Gorillas.com?
Top Positive Review

“Hassle Free”

Robert M.
8/3/22

Ordered a mini fridge when I got there they were sold out but offered me other similar choices with what was in stock. Very satisfied with product and customer service.

Top Critical Review

“Won't get what you ordered”

Justin H.
10/8/20

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

Reviews (1,604)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user robertw513
robert w.
1 review
0 helpful votes
October 10th, 2017
Verified purchase

It was a quick and easy transaction. However, my product has a right handle that is smashed in and a triangle hole above the right handle that measures 1" on all 3 sides. I looked in the box but didn't see the missing piece. Although the unit seems to operate properly I was expecting a better quality. I attempted to call you early Friday afternoon but the voice mail said your office was closed. I would really like an explanation. Thanks

Thumbnail of user matthewu9
Matthew U.
4 reviews
1 helpful vote
June 3rd, 2015
Verified purchase

I wanted to re-rate 3gorillas because of the after-purchase service I received. I purchased a refurbished Danby portable AC for my warm 2nd floor rooms. It arrived after about 5 days with a broken vent assembly, but they sent me a new one. Very happy with how they handled the issue. The unit had scratches and scuffs, but this was addressed in the item description. The unit itself can make a sunless room very cold, but it takes a long while to affect multiple rooms. Overall though, I am very pleased. Thanks

Thumbnail of user anonymousz790
anonymous Z.
2 reviews
0 helpful votes
April 14th, 2020
Verified purchase

Had to make several attempts to enter an email. Despite the fact my computer automatically enters this field ? I dont know ?

Thumbnail of user larrys221
Larry S.
1 review
0 helpful votes
December 6th, 2013
Verified purchase

Every thing was great but. including instructions would have been helpful. I needed help with the set up and your people could not provide answers.

Thumbnail of user matts304
Blue G. – 3Gorillas.com Rep

Sorry for any issues with the setup! We will be attempting to add links to the manuals in our listings when available. Please check the link of your purchased item again in 48 hours and we hope to have it up by then. Thanks!

Thumbnail of user sharonc437
sharon c.
1 review
0 helpful votes
August 8th, 2019
Verified purchase

easy process to purchase, however too many old items ('out of stock') clogging the results. would prefer not to see items that cannot be purchased any longer

Thumbnail of user jm294
J M.
9 reviews
14 helpful votes
May 31st, 2016
Verified purchase

Quick, easy, good prices, and the video on refurbishing was informative. Love your logo by the way!!

Thumbnail of user thomasc342
Thomas C.
2 reviews
0 helpful votes
October 2nd, 2019
Verified purchase

The Tracy and Greta went above and beyond to help me get exactly what we needed! It was our 3rd purchase of the same kegerator . I just wish I could have received more than the 5% discount offered to everyone for our loyalty purchases.

Thumbnail of user dustye4
Dusty E.
1 review
0 helpful votes
June 21st, 2018
Verified purchase

So far it's quick and easy. No account to set up or anything. I used PayPal and the sale was completed asap.

Thumbnail of user willardv4
Willard V.
1 review
0 helpful votes
September 3rd, 2014
Verified purchase

Overall, pretty good. However, when I went to checkout, it lost the item that was in my cart so it showed a total cost of $0.00. I had to renter the item into the cart and then complete the checkout information over again. However, once my order was entered, everything went smoothely and I was very satisfied with the prompt delivery of my order.

Thumbnail of user martinc146
Martin C.
1 review
0 helpful votes
July 8th, 2017
Verified purchase

Easy to find what I was looking for at a great price, hopefully lives up to expectations on arrival.

Thumbnail of user brooked22
Brooke D.
1 review
0 helpful votes
November 25th, 2015
Verified purchase

Competitive pricing and you can't beat free shipping! Since I couldn't shop "local" for this item, I ordered it from a company in my same state with a commitment to environmentally found business practices. Bravo!

Thumbnail of user matthews210
Matthew S.
1 review
0 helpful votes
June 15th, 2018
Verified purchase

Easy so far, would have been nice to know shipping timeframes before placing my order as we will be out of town for a few days here shortly.

Thumbnail of user timothyk50
Timothy K.
3 reviews
1 helpful vote
July 17th, 2017
Verified purchase

So far it has been great. Quality of product and all parts being there when we set it up next week will be determining factor.

Thumbnail of user normd6
Norm D.
1 review
0 helpful votes
February 10th, 2016
Verified purchase

I was pleasantly surprised when I stumbled across 3Gorrillas.com while I was looking for a dehumidifier for my apartment. I double checked the price on other sites and once I ordered the product they got back to me quickly about the product I ordered. The one I originally wanted was defective and they suggested a different product. I contacted them and within minutes I was able to order the other dehumidifier. Their customer service was very pleasant and efficient. Once shipped, it got to me without a hitch. I will definitely consider ordering from here again.

Thumbnail of user ellenr45
Ellen R.
1 review
0 helpful votes
January 7th, 2014
Verified purchase

I was surprised there was no packing in the package when it arrived a few days later than I expected. Glad we found the item here and the price was good. Thank you.

Thumbnail of user bobh224
Bob H.
7 reviews
1 helpful vote
July 25th, 2015
Verified purchase

so far so good. If you get this message in time, please ship ASAP, as there was not an option to upgrade my shipping, and our daughter moves to college in less than a week. Would've given 5 stars if there were more shipping options. Thank you!

Thumbnail of user johnk583
John k.
1 review
0 helpful votes
July 17th, 2017
Verified purchase

Easy to order, Hope product as good as reviews. The remote does not work properly. Turns unit on but then the electronics go wacky

Thumbnail of user martyd25
Marty D.
1 review
1 helpful vote
September 8th, 2018
Verified purchase

When I did a search for a specific brand others came up as well. I also tried to chat but no one was available. Not sure if it was because of the weekend. But, I did like the products that you offered and they are reasonable priced.

Thumbnail of user steven102
Steve N.
1 review
0 helpful votes
May 10th, 2016
Verified purchase

WOW the prices are ridiculously low, I knwo the best buy or home depot open box or floor models never go down like this. Now I'm hoping my item will be a 10/10 or . . . .Stuff happen

Thumbnail of user tonye38
Tony E.
1 review
1 helpful vote
September 5th, 2017
Verified purchase

Product received in a timely manner. However, the product is damaged. The whole right side is smashed in. Overall, I'm pleased with the inventory 3Gorilla's has, the pricing and the shipping.

Thumbnail of user amyb266
Amy B.
1 review
0 helpful votes
December 17th, 2013
Verified purchase

easy to use website. I like that I can shop as a guest.
I bought an Ipod Touch generation 3 but it is actually a generation 2, 8GB. I thought the price was too high for a device that can not be updated and most apps won't download.

Thumbnail of user matts304
Blue G. – 3Gorillas.com Rep

These were sold to us as generation 3 and this is how others have them listed http://www.newegg.com/Product/Product.aspx?Item=N82E16855101236. I see here now on the Apple site that other retailers had the same issue - https://discussions.apple.com/thread/2777426. Very odd and sorry for the issue - we will be working on an updated description. Sorry for any inconvenience!

Thumbnail of user joep193
Joe P.
1 review
0 helpful votes
June 20th, 2017
Verified purchase

ICE Maker arrived quickly, Has quite a BIG Dent in the side. GLAD IN WAS BUILDING IT IN UNDER-COUNTER! Came with 9Ft of 1/4" hook up tubing, but NO FITTINGS! This is not a problem for me as I am a professional, and have fittings in inventory. Would piss me off if I was an average consumer.

Thumbnail of user brendal111
Brenda L.
2 reviews
0 helpful votes
June 10th, 2017
Verified purchase

My shopping experience was great! Definitely would recommend them to others. Would also do business with them again.

Thumbnail of user ronh185
Ron H.
2 reviews
1 helpful vote
May 27th, 2018
Verified purchase

Checkout did not indicated an estimated delivery date. Prompt on order review page for selecting shipping method was not intuitive, it needs to be clearer that some additional information is needed.

Thumbnail of user chrisj235
Chris J.
3 reviews
1 helpful vote
June 12th, 2014
Verified purchase

Website experience was easy, arrived on time. Issue with the order which customer service handled immediately. Satisfied overall.

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From the business

We offer High Quality, Brand Name New, Scratch & Dent and Refurbished Products at the LOWEST prices on the Web! Shop our Major Appliances, Portable Air Conditioners, Heaters, Wine Coolers, Mini Refrigerators, Ice Makers and More. Check back often as our inventory changes all the time...

Business History

We started our business in 2003 and have been offering the Best Deals we can find still to this day.

Company Representative

Thumbnail of user matts304
Blue G.

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