1Sale

I ordered a refurbished Panasonic Toughbook from 1Sale, and paid via PayPal. I received my laptop 15 days after paying for it and proceeded to turn it on and set it up. When I needed to type in characters for a password using the Toughbook's keyboard, I found that the keys on the right side of the keyboard were entering the wrong characters. Okay. I need to contact 1Sale to let them know they sent me a defective product, and I that I will need a Return Authorization to send it back to 1Sale to get a refund. Sounds simple doesn't it? NOT! They do not have a Customer Service phone number so a customer may speak to a representitive. They insist on having the customer email them. Okay, so I emailed them. I emailed them everyday for 5 days straight and never once got a response. At this point I am furious. I contact PayPal and open a dispute. I then escalate it to a claim the next day. Still no response from 1Sale. Finally on day 7, I get an email from PayPal stating they will reimburse me for the laptop, but I must send it back to 1Sale, with tracking provided to PayPal AT MY OWN EXPENSE. That will be at least 20.00, maybe more. After the PayPal email, I finally get an email from 1Sale. It says they can't do anything about my "issue" because a dispute has been filed. What? Oh no. What a load of manure. I will send them back the defective Toughbook, get my 259.99 refund, eat the 20 something dollar cost of shipping it back to 1Sale, and spend my free time letting others know what a horrible experience this has been. I will do this until I feel my anger subside. If 1Sale wants to make it right, they will refund me the entire cost of shipping their defective merchandise back, until then look for me on any consumer review website which can be "Googled", the BBB, and Yelp. Others should be made aware of the scam being perpetrated on unsuspecting customers.