Wish I had seen these reviews prior to ordering! Ordered a custom hockey bobble head for my daughter on October 22,2015. Did not hear back from them following my initial order (which states that they would contact me within 3 weeks to give a status update and photo of the bobble head in progress). After 5 weeks of no communication and my concern that time was passing by to get this in time for Xmas, I sent an email. After several days I got a response stating that I should have checked my emails and spam folder since they were waiting for me to respond. I operate an ecommerce website and am online 24/7, I assure you there were no emails (spam or otherwise) from this company. I tried to get passed the "missed" emails and get the project going but the "Nelly" person I was communicating with seemed obsessed with blaming me for not responding. Once we got passed that I reminded him/her that I really needed this item before Xmas and would they be able to do this. Several weeks later I receive a prototype photo of the bobble head that did not look a thing like my daughter, nor was the jersey in the colors that I had requested (navy blue). I asked to have it tweeked and the colors changed to Navy and waited for some kind of confirmation response. Nothing. By mid December (nearly 8 weeks following my initial order) I get sent another artist approval photo (no change was made! Does not look like my daughter, and the jersey is baby blue!). Mention to them by email that I would like the jersey colors corrected to Navy and to please contact me by phone to have this item shipped overnight in time for Xmas. Get a reply email a few days later (Xmas Eve!) saying the item has shipped. No call, no review, no communication.

I received the item today (12/28), open the DHL plastic package, open the flimsy cardboard box, open the thin styrofoam box to find the bobble head BROKEN with a Navy and Light blue jersey, Needless to say, it does not look like my daughter!

Can't wait to see what customer service will do with this issue. I told my daughter to expect something that doesn't look like her, in her opponents uniform in June of 2016!

STAY AWAY FROM THESE GUYS - As some else said - Chinese quality and deplorable customer service. I do have a phone number now that was on my DHL package though the company it said it shipped from is someone else. Here are the coordinates if this helps anyone else:

Mr. Zheng
GuangZhou Bailun Trading Company, Ltd (on Alibaba it mentions this company manufactures nail polish)
No. 7 The First Floor
He Bian Village
Da Peng Ridge
Jia He Street
Baiyun District
******* Guangzhou
China
Phone: *******9784

Stay FAR away from this company if you have any expectations of receiving a quality, value for money product crafted with care and attention to detail.

I ordered a bobblehead from these con artists on 7/8/2013, and paid them in excess of $150 to make me a custom bobblehead as a gift for a friend. Keep in mind, that includes a $10 upcharge just to have your head bobble (funny, what good is a bobblehead without a bobbling head?) and a myriad of other nickel-and-dime charges piled on. Now at checkout you have two options, "standard" and "express" service at 10-12 and ~8 weeks respectively (keep in mind, "standard" service isn't free, that's another 30 bucks on top of the bobblehead!).

First off, pay very close attention to the language they use, they say excluding weekends which you'd naturally assume means they don't work weekends, but no, when they say 10-12 weeks, they mean 70-84 business days. Don't order from them twelve weeks before you need it, you won't get it in time even assuming there are no problems with your order where you have to ask them to make revisions (another upcharge, if you don't pay $10 when you order for the right to have them make changes more than once, you get one proof and you're done, you have to hope they get it right the second time of you're screwed).

So I placed my order under standard service as I didn't have a tight deadline for the product and figured it was no big deal. Then nothing for three months, not a single solitary email to let you know they know you exist, that your order is coming up for production soon, nothing. In fact, its hard to say how long I would have waited before hearing from them if I hadn't been prompted by a christmas promotion email they sent me to reach out to them about my order. I contacted them October 4th, got a response requesting my order information on October 7th, and a reply on October 8 with a link to my first proof where they claimed to have "just sent me" the pictures of the molding.

One thing that's nice about them, everything is meticulously cataloged in their online systems, including timestamps. They had put photos of my model into their system as early as JULY 20th without a single mention to me as the customer to provide them with feedback. My model was sitting there, ready to be shown to me for two and a half months before I prompted them to get a move on by asking about my order. How much longer would it have sat there untouched and neglected?

And so the proofing process began. An endless cycle of feedback and being sent low-resolution photos of the exact same piece again with no changes made and major details left out. I tried everything I could think of to get them to match their model to my reference photos. I tried providing additional photos, I tried explaining specifically what was missing, I tried praising what they had done while providing additional constructive criticism, nothing. Eventually on October 19 I decided enough was enough, I had no chance of having the bobblehead by Christmas if I didn't get things moving and that I'd see about getting the missing detail added back during paint. It wouldn't be the same as if the detail was molded in but it would have to do.

Enter the nightmare. I have to admit, their first proof was not too bad, though I didn't get to see it for another two weeks (November 4). The color bore no resemblance to the color of the reference photos with an almost pastel blue standing in for the royal of the reference, and the back of the model bearing no resemblance to the reference photos I provided them of the back. They made what should have been royal blue a stark black, even though the front of the same garment was pastel blue, gray was not used anywhere there was supposed to be gray, parts were colored black where they should be blue, blue where they should be gray, white where there should be other colors. It was done using three colors total and no minor details were painted!

So what do I do? Well, I'm a graphic designer by trade so I take their photos into Photoshop and paint over the various parts in the appropriate colors so that their painters could use it as a guide. What I received in return was a slap in the face. They took everything that was previously white and painted it gray, repainted some black things blue, and left others as they were, wrong. The worst part about this proofing process is there is no back-and-forth with them. You choose approve or disapprove, attach comments and pictures, and they reply with no comments/questions/clarifications and a photo of the current model. There definitely seems to be a language barrier issue with following directions, and I cannot fathom how they were unable to follow a detailed paint over of their own model!

After the second paint proof, I lost hope. I asked them to review my comments from the previous proof again and was met with photos of the exact same paintjob as a response. It was at this point that I began asking what could be done about refunding my money as it had become painfully clear I was not going to be satisfied with the results. I responded indicating that I'd like to speak to someone about a refund, and sent an additional email through their contact form requesting the same. I got no response to my contact form submission, and their proof people kept sending me the same photos over and over until they finally directed me to contact customer service. I told them that I had already to which they kept sending me photos of the same paint job until finally on 12/2/2013 they directed me to email *******@1minime.com which I did. I once again received no response.

Given no recourse and with my gift plan ruined, I contacted Paypal to see what could be done about filing a dispute with them and trying to get a refund. This is where the brilliance of the scam that 1minime / championevergreen is running really shines. Those 8+week production times aren't because they need that long to process their queue and get to your order, no, the date on the photos proves they don't need that long. The production times are designed to push the date along past the point where you as a customer can dispute the charges so that if you, like me, are left out of pocket with their production team ignoring you, you can't get your money back. Its designed to scam the customer so that you have to choose between accepting the piece of garbage they make for you or having nothing to show for your money. It is just plain despicable.

Even after ignoring me, they have hounded me for feedback an average of twice weekly for the past nine months. Well 1minime, here's your feedback, posted publicly for all the world to see. You know how to contact me if you want to change how this story ends, but I don't think you'll bother.

http://www.1minime.com/
Related sites:
http://www.championevergreen.com/
http://www.servicebobble.com/
http://www.1paintme.com/

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1minime provides attractive bobblehead for all events and occasions. Great job.

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