O W.

Wish I had seen these reviews prior to ordering! Ordered a custom hockey bobble head for my daughter on October 22,2015. Did not hear back from them following my initial order (which states that they would contact me within 3 weeks to give a status update and photo of the bobble head in progress). After 5 weeks of no communication and my concern that time was passing by to get this in time for Xmas, I sent an email. After several days I got a response stating that I should have checked my emails and spam folder since they were waiting for me to respond. I operate an ecommerce website and am online 24/7, I assure you there were no emails (spam or otherwise) from this company. I tried to get passed the "missed" emails and get the project going but the "Nelly" person I was communicating with seemed obsessed with blaming me for not responding. Once we got passed that I reminded him/her that I really needed this item before Xmas and would they be able to do this. Several weeks later I receive a prototype photo of the bobble head that did not look a thing like my daughter, nor was the jersey in the colors that I had requested (navy blue). I asked to have it tweeked and the colors changed to Navy and waited for some kind of confirmation response. Nothing. By mid December (nearly 8 weeks following my initial order) I get sent another artist approval photo (no change was made! Does not look like my daughter, and the jersey is baby blue!). Mention to them by email that I would like the jersey colors corrected to Navy and to please contact me by phone to have this item shipped overnight in time for Xmas. Get a reply email a few days later (Xmas Eve!) saying the item has shipped. No call, no review, no communication.

I received the item today (12/28), open the DHL plastic package, open the flimsy cardboard box, open the thin styrofoam box to find the bobble head BROKEN with a Navy and Light blue jersey, Needless to say, it does not look like my daughter!

Can't wait to see what customer service will do with this issue. I told my daughter to expect something that doesn't look like her, in her opponents uniform in June of 2016!

STAY AWAY FROM THESE GUYS - As some else said - Chinese quality and deplorable customer service. I do have a phone number now that was on my DHL package though the company it said it shipped from is someone else. Here are the coordinates if this helps anyone else:

Mr. Zheng
GuangZhou Bailun Trading Company, Ltd (on Alibaba it mentions this company manufactures nail polish)
No. 7 The First Floor
He Bian Village
Da Peng Ridge
Jia He Street
Baiyun District
******* Guangzhou
China
Phone: *******9784