1A Auto

Tie rods were for a dually pickup. Didn't specifically say so. Made it very confusing. Was more than confident when I put pickup in description and told a guaranteed fit. They refused to stand behind product and blamed me for not calling to triple check. Return is $150. They do not even carry tie rods for regular F350 4x4 pickup. You'd assume when you put in 4x4 that it would be a normal 4x4 pickup. Nope. Will never use their site again for my trucks. Were rude and unhelpful

They failed to get all my order to ups on time for 2 day delivery so the rest of my parts won't get here till Monday. I took a day off work to repair my vehicle and can't even do the job. Any place is better than a1. Maybe I should of used parts geek

I bought parts from this site because it has warranty rotors and brakes calipers hubs and more some items are good but the rotors are off while i drive over 65 to 70 it starts scraping a lil after 3 months now my brakes start vibrating i called them to let them know they told me ok we send u a replacement but i have to pay for shipping with costs more then the item makes no sense i told them i can bring it to the where house they told me no so the rotors cost $90 on amazon but they want me to pay $129 for shipping its a scam dont buy items from this site bad business never again good old ebay Amazon and autozone napa O'reilly

Weight on the side of a drum... Now I just wait for a new one to come in mail or go to store to buy a new

Did not fit. No refund due to past 60 day refund. Bought a Denso starter fit like a glove. Customer service said it would fit. Lol

I called to verify parts fit. Sent wrong bearing hubs. I was told if parts do not fit they would refund me fully. Shipped parts back to them as they requested and no refund. Now they have parts and I have no refund. I would stand clear from ordering parts from them. Not a man of their word. If I could rate them negative start now.

1A Auto has horrible customer service and sent me the wrong CV Axle and radiator that was broken and unusable. 1A will not allow me to return the axle but did allow me to return the radiator. Avoid doing business with 1A auto.

I've reviewed alot of people stating that 1a auto refuses to repay their customers shipping charges when they send the wrong parts. My advise to these customers is they need to take the next step by calling your C.C. Company and filing a dispute. This may only save you 30.00 or maybe 300.00 and it only takes 5 minutes to place that call. To me it's not just the 30.00 it's the principal behind it. "They screwed up not me"

Ordered a window regulator for my Truck over a month ago. Billed my credit card immediately but I have yet to receive my order. Tried contacting customer service 3 times. No response. Will eventually file wire fraud charges if I don't receive what I ordered. Bottom line, claimed about fast shipping is bogus!

While I have never had any issues with the parts from 1a Auto, I don't agree with the fact that they advertise sales and never actually discount their prices. The prices listed are always the same, regardless of what the emails tell you. I even asked their customer service, and their response was exactly that. The prices are "everyday low prices". To me, that's a deceptive business practice. Again, no complaints on quality or the normal prices, only the fact that they say there's a sale, but no prices change.

I ordered parts for my sienna its a kit front and back unfortunately the rear are disk i needed a drum and shoe so i called they gave me my refund for the part ii cant use less than 5 days its in my account very happy doing business with this company i buy parts here for my 2 vehicle.

Received the cv-axle three days late. The cv joint cap was off of its housing, the joint had come apart inside, grease was everywhere. Started the return process, unbelievable, it goes into a loop! You fill it out, it says one final step, check your e-mail to confirm, well takes you back to what you just filled out! Then sends you back to your one final step! Stupid! Never again! Scammers!
Sucked-up my $150.00 loss, and went to O'Reillys

I made a purchase and 5 minutes later cancelled. They told me they would delete the order, however next thing I know I get a email stating it's been shipped. So I call them back and they say they will reroute the order so I don't have to worry about it. Next thing it shows up at my door. Now they say I have to pay shipping which is $65 dollars and so I did this and now they say they never got it back which I gave them the tracking number. How do people like this stay in business? Insane

When I originally placed my order there was a question in the Q&A that asked if the bearings and seals were included. The answer from the staff was "the bearings are included not the seals." This answer has since been changed, but i do have a screenshot of the original answer. I also called and spoke with a representative just to confirm before I ordered. The rep said "I don't see it in the description, but because the staff said yes in the Q&A, that they should be included.

I received the rotor kit and no bearings. I called and spoke with multiple people to try and fix the situation. They apologized and admitted to their mistakes. That was great and all, but I still wanted the bearings that I was expecting.

Instead of fixing the actual problem and sending the missing bearings, all they would offer was a return of the rotor kit. Which looked really nice by the way.

This solution sucks because now I have to find rotors elsewhere. And not only that, 1A auto has to pay for return shipping which probably costs more than it would to send a set of $30.00 wheel bearings. I know its not an expensive part, it's just the moral of the story.

Just think. If you just took care of your customer you probably would have had more sales in the future. But I guess that's not what your looking for.

Thanks 1A Auto

I don't typically write these, however, this warrants a review to warn other customers. I will never purchase another thing by this company - I bought brakes and rotors for $263 and my refund is that amount minus shipping costs. So I am losing out on $100. You are better off going to a local Auto Parts store or buy from a reputable company who offers free returns. I didn't even open any of the boxes. That was my experience with this company and never again.

I ordered two front wheel bearing hub assm. When they came in both were damaged in shipping boxes all tore up. Ordered steering tie rod assm. And front shocks all came in wrong. Called customer service they are great top notch service she had new bearing hub assm. And looked up the correct tie rod ends and shipped them out. I got it very quickly but hubs were damaged again very poor packaging and the tie rods were not the correct ones ether. Went to replace the shocks they were wrong also. Had to go to the local parts house to get the correct ones.
I will not be buying from them again I will be going back to rockauto never had a problem.

Love the prices and ease of ordering. Don't trust the Guaranteed to fit too much, but that's just me. Overall is was a great experience and I will be purchasing more in the future. Everything looked OEM and fit perfectly. Thanks 1A Auto!

Received my order, Packing slip listed everything I ordered. Unfortunately 2/3 of order was not in box. Sent 2 emails, no response, called said it was on it's way, could have let me know. Took a week and still brake kit was not there. Will need to think twice before I use them again

I would give them 0 stars if I could. I ordered $1200 worth of parts from them for my 2010 Odyssey EX-L in November 2022. However, then I had some life events take precedence & wasn't able to install the plugs & coil packs until March 2023. When I went to install them, I found both the plugs and packs were wrong -- they didn't fit in my vehicle. Since I had my car pulled apart, I went to AutoZone, who set me up with the correct parts. I contacted their customer service, who promptly refused to do anything to make it right, based solely on the fact that I was outside of the return window. They refused to consider the fact that they made a mistake in their order fulfillment. I will never buy anything from this company again.

I bought a pair of expensive headlights and paid a lot of money for extra fast shipping and they decided to cancel the order without even telling me. I received no confirmation of this and had to call multiple times just to get an answer, they also never gave me an actual reason why and I'm STILL waiting for my money to be returned. Do not use this company, they're AWFUL.

I was able to resolve my problem with the vehicle dying at stop signs and lights. Great pricing and fast shipping, no more check engine light either

This product should be installed by a professional mechanic. When my mechanic installed the y pipe the passenger side was bent at the wrong angle to meet up correctly to the exhaust manifold! The crossover connection also was bent to the wrong angle and needed to be adjusted for a level fit! Very poor quality.

I am sick and tired of getting parts from this place that Claim
" Trusted Reliable Quality."
I have had electrical parts fail,
New shocks and the latest tie rod ends Because, they are sourced from Taiwan According to the employee I talked to. And there are no grease fittings. That is bull$#*!, their parts are sourced from third world countries. Do not waste your money. Spend a little bit more and buy parts made in the United States of America.
There should be laws Making companies reveal their source to let people know where their merchandise is from so they can opt out. I will definitely no longer do any kind of business with this piece of freaking $#*! company.
Buy american made products.

PARTS.