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PetMeds has a rating of 2.2 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetMeds most frequently mention credit card, and overnight shipping problems. PetMeds ranks 99th among Pet Meds sites.
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I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!
I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.
Unfortunately I had a rocky start with receiving my order due to some kind of computer glitch. The first two customer service reps were very nice but I never received my order. Then the third time was the charm! I got TAMARA! She fixed the glitch, told me she would make sure my order was sent out and made a follow up call to make sure I received my package! Awesome customer service from Tamara! Thank you Tamara!
UPDATE: They ended up reaching out to me and trying to figure out what happened to my script, they never did find it? Not sure why? Or how? Anyways, they contacted my vet to get another script and shipped me the meds overnight at no cost. They made everything OK. The lady Delia I had spoke with sincerely cares about the company and the customers and did everything she could to make things right, which she had. However the other employees just don't seem to care about the company or the customers. I cannot say that about all the employees. But atleast about the 2 girls I had spoke with prior. Either way, they sent me my meds, my cat is happy now, so am I! The original review is below. I had this as a 1 star, I am changing to 4.
Terrible company! Will never order from again. No wonder my vet said "only online pharmacy we don't directly speak with"
Paid to have my prescription sent priority and return receipt, I know they received my script. The day they received it, the order turned to processing. I called and spoke with pharmacist. They received it but told me they take 10 days to process. (Which is stated No where) After 15 days I got a letter stating they never got my script, I called again and they said ya we never got it. BS! You told me u had it before, my receipt and tracking said u did! Now u don't! Wtf! No apologies, no explanation. Waste of time and money, not only that my animals suffered waiting for flea meds that never came. Terrible, company!
Products used:
Flea medication
Hi Christine J. I apologize for the negative experience you had with this order. Customer service is very important and we certainly fell short in this instance. I do hope you were able to get the medication that you needed, and I am so sorry we were not able to do that for you. I am forwarding this to our Pharmacy Director to investigate further. We appreciate you taking the time to provide this feedback.
We have only used them twice because I think without a discount o'er sale there a bit pricey. There service is excellent and and fast on shipping. Like it!
Thanks for your feedback! Be sure to check our website for sales and special offers, such as our current offer: use code TOP10 to save 10%.
~ Abby, PetMeds Pro
I always buy things on this site for my cat. She loves it and grow healthy. So, it is also a pretty good site for me.
Hi Robert. We're happy to be a small part of keeping your cat happy and healthy!
~ Abby, PetMeds Pro
I have had a generally good experience with this site... there can be a delay if they have to contact your vet for approval, and please don't accidentally pick your former vet - it'll take even longer... other than that they're usually timely and adding the doggie treats to the box is a nice touch...
Hi Katrina. Thanks for taking the time to leave feedback and for choosing PetMeds. We really appreciate it!
~ Abby, PetMeds Pro
I've bought great stuff off here for my dog for quite some time now and I appreciate their quality. I recommend it.
Hi Frank. Thanks for being part of our PetMeds family. We really appreciate it!
~ Abby, PetMeds Pro
Awesome sites for buying the pet dog and it is an amazing site because just nw my grand ordered the pet from this site with a reasonable price.
Hi Zenaida! We appreciate your feedback and thank you for being part of the PetMeds family! ~ Abby / PetMeds Pro
This site has a great selection of pet medications. I haven't had a problem using this site.
We are first time users and were quite satisfied. Saved over 20% compared to our local Walmart. Shipping was fast and free even though the additional discount sale took the total below the $39 minimum order. I've found other, cheaper web-sites but wasn't as comfortable with the reviews.
Although some of their prices could be a little cheaper, they do have good deals on some products and they are of great quality. I trust this company and they have excellent customer service.
They offer a wide selection of pet products and have good prices. I've ordered from them twice and saved money purchasing frontline for my dogs. I also got free shipping both times.
Good prices on many meds - saves some bucks over store prices.
I've ordered here many times are they are usually really good. I've had two problem orders but they were good about making it right.
Products have always been fresh which is my biggest concern.
Fir the most part, they are good to deal with.
Good staff but very expensive, there are other sites you can get pet medication cheaper.
Fast shipping as was described on the site :) Would buy fronm them again
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PetMeds® is America's Largest Pet Pharmacy, a publicly traded company (NASDAQ symbol: PETS). We deliver prescription and non-prescription pet meds along with health and nutritional supplements for dogs, cats and horses at substantial savings directly to you. We serve millions of satisfied customers nationwide from one location.
At PetMeds® we are rapidly changing the way America buys pet meds – by phone, fax, mail and the Internet. We make the purchasing of pet meds as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with trained Customer Care representatives, and a licensed pharmacy and veterinary staff.
Hi Pam and thanks for taking the time to leave feedback! I'm very sorry for your initial experience with your order; customer service is very important to us, and we certainly fell short in this instance. We are happy to hear that Tamara was able to resolve the problem!
~ Abby, PetMeds Pro