• 1800GotJunk

1800GotJunk

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Overview

1800GotJunk has a rating of 2.3 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1800GotJunk most frequently mention customer service, next day, and full truck problems. 1800GotJunk ranks 19th among Waste Disposal sites.

  • Service
    85
  • Value
    77
  • Shipping
    24
  • Returns
    21
  • Quality
    61
Positive reviews (last 12 months): 41.2%
Positive
7
Neutral
1
Negative
9
22
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When you have a problem, as we did, you will find Customer Service non-existent.
How would you rate 1800GotJunk?
Top Positive Review

“Quick & fast removal and affordable rates”

Alvita M.
11/5/23

Both Nate and Brett called today to keep me frequently informed of when they would be arriving. Once here I showed them the 4 furniture pieces that I needed removed. An estimated quote was given, they got everything out in 20 minutes and he actual quote was less. Both friendly, professional and accommodating. I was happy to give them a tip and I highly recommend their services. Now our basement is much clearer - thank you soon much!

Top Critical Review

“Scam, waste of money, lazy workers”

B I.
2/24/24

Would never call them again. Nearly took any of the construction waste and said that was all their truck could handle. Said they would be back - no call, no show.

Reviews (205)

Rating

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Reviews that mention popular keywords

customer service (20)
Thumbnail of user alvitazen
1 review
0 helpful votes
November 5th, 2023

Both Nate and Brett called today to keep me frequently informed of when they would be arriving. Once here I showed them the 4 furniture pieces that I needed removed. An estimated quote was given, they got everything out in 20 minutes and he actual quote was less. Both friendly, professional and accommodating. I was happy to give them a tip and I highly recommend their services. Now our basement is much clearer - thank you soon much!

Tip for consumers:
1-800-Got-Junk is an excellent service!

Products used:
Four furniture pieces were safely removed from our home.

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Value
Quality
Thumbnail of user joys631
1 review
0 helpful votes
November 8th, 2023

James and Dylan were very professional and friendly! They picked up items from my home on Tues. Nov. 7th 2023. It was a blessing to get a company with good customer service!

Thumbnail of user debrac1102
1 review
0 helpful votes
April 23rd, 2022
Verified purchase

I just want to make sure I let the company know of the 2 guys Comrade M. And Kevin M. Sent for my removal. They were professional, respectful and efficient in removing my things. They explained the cost up front and took care when extracting from my property. I will definitely recommend as well as use your services again. I had some bulky stuff and the price was reasonable.
Thanks a grateful customer

Service
Thumbnail of user christiner1679
1 review
0 helpful votes
February 27th, 2023
Verified purchase

Submitted a same day pickup for a broken television. He called to confirm and told me that he thought he'd be there at the end of the allotted time. Showed up exactly when he said he would. Very professional and courteous. Immediately gave me a quote and, when I agreed, took the television. Super easy to work with and the entire process was short and efficient. Would 100% use them again.

Thumbnail of user franks2111
1 review
0 helpful votes
May 16th, 2023

Sam and TJ were great, hardworking, very friendly and cooperative people. Worked very hard and I thought well organized,quick and efficient. How fortunate I was to acquire these two fine individuals to do the work. Extremely satisfied and would recommend anyone to this company. Even the lady who answered the phone and set up the work schedule was prompt and courteous and I got to talk to a real person, not a machine!

Products used:
1 -800-got-junk

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Thumbnail of user sylviag320
1 review
0 helpful votes
May 21st, 2023

Within 24 two very professional young men James and Jerry out of Savannah picked up my couch. They kept me informed on arrival, were very carefully removing the item and the price was reasonable. Would definitely use again.
Thank you

Thumbnail of user sheenab51
1 review
2 helpful votes
September 28th, 2021

We were highly delighted with our team of guys. Horace and Daniel. Hard, awesome, fast workers. We had a tenant in our house that left a humongous amount of junk and trash. But this team of guys cleared it all out. Inside and out less than 3 hours. Im talking a lot of furniture, mattresses, tv, printers, 2 washers and dryer, clothes, pool table, yard furniture, numerous un no amounts of household trash. 5 refrigerators, 3 vacuum cleaners. The list goes on. We appreciate all their HELP! They are awesome, if ever the need should come up. We would not use anyone else!
Bill and Sheena

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Thumbnail of user aniciar
1 review
0 helpful votes
August 9th, 2023

I had the most genuine experience from Audel and Emanuel. I am in Massachusetts right now and I am moving to New Jersey in the next three days. They were fast, professional, personable, and first and foremost efficient people. We're thankful for your service and for everything you did for us. God bless you

Thumbnail of user paulb4837
1 review
0 helpful votes
September 14th, 2023

Pat and Mike were great! Very professional, loaded my junk quickly all I did was point. My family and I always call 1 800 JUNK for all our junk needs. What I like most is they are always consistent.

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Thumbnail of user tanyak222
1 review
0 helpful votes
April 13th, 2023

So we just had the 1-800 got junk come to our home and remove a whole truck worth of crap for $700 plus tax worth every penny Jenny and John were the most amazing helpful considerate not judgmental people that would just come in and grab it they were quick efficient anything we wanted they helped us they put things to the curb I can't say enough good things about Jenny and John who were at our house today April 13th it was an amazing experience and now our costs for moving her gone down by half so thank you again for this wonderful company I will definitely use you again in the near future
Tanya Kottaris
Sharon Annis

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Thumbnail of user rahimm29
1 review
2 helpful votes
September 17th, 2022

Today I called 1-888-got-junk and booked a pick up garbage service. Mark and Adrian were assigned to remove my junks. They called in the morning and gave me exact time for their arrival for removing the junks. They showed up on time and removed all the junks. They were very friendly and professional. Their price was fair and reasonable. Their work was very clean. I am very happy with their service and definitely will recommend them to my friends.

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Thumbnail of user rachell209
2 reviews
2 helpful votes
March 12th, 2021
Verified purchase

I'm incredibly impressed with my experience with 1-800 Got Junk. They were so kind about rescheduling last minute due to a family issue popping up then arrived 20 minutes EARLIER than the earliest time window they'd given (and called to give me a heads up that they'd be early, asking if that was okay). Christian and De'Andre were polite, friendly, and efficient. Everything was packed up in less than 30 minutes and they even managed to fit it into the smallest space they'd quoted. I highly, highly recommend this company and will absolutely be using them in the future!

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Thumbnail of user jand464
1 review
0 helpful votes
January 10th, 2023

Great service! And fast work... very professional! Completely satisfied with the work.
J Drozd & C Rocush

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Value
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Thumbnail of user kathleenm2235
1 review
0 helpful votes
September 27th, 2022

Brian and Chris arrived on time and were professional, handled the task at hand quickly and made my life a whole lot easier! Thanks guys... you're the best! Highly recommend this company as fast, fair and fabulous!

Thumbnail of user isabellam175
1 review
0 helpful votes
March 17th, 2022

We live in Texas. Troy and Matt literally cleaned out our garage. On time. Professional and friendly. We are extremely pleased with their work and the pricing. Nicknamed them the miracle workers. A job well done!

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Thumbnail of user dawnc1047
1 review
0 helpful votes
August 21st, 2023

They were efficient, and professional and would definitely recommend them to friends and family. I really appreciated all of them. They were also very punctual.

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Thumbnail of user petera703
1 review
1 helpful vote
April 16th, 2021

We got a whole lot of stuff taken away and the driver from 1 800 Got Junk was very friendly and had no trouble moving out everything quickly, even an old air conditioning unit.
We were fortunate that his truck came to our neighborhood and the driver, Gabriel, was trying to fill his truck so we were offered service for a minimal charge.
He was able to take everything we wanted to get rid of. There are very few restrictions such as gasoline and paint.

Products used:
Garb

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Value
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Thumbnail of user carolp1245
1 review
0 helpful votes
November 6th, 2021

Tom and partner,( I forgot his name) did an excellent job removing junk from our home in Plum Borough yesterday. Both were very cheerful and helpful. They arrived on time and had the job done in no time. This was the second pickup we had in a month from them. So glad to have a company like 1-800-Got-Junk? And the young men doing the job were courteous and hard working. I would recommend the company to anyone needing the service they provide. Carol Picklo

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Thumbnail of user wilfredov25
1 review
0 helpful votes
August 6th, 2022

Gemere and Asaral showed up well before the scheduled time. About three hours sooner. Professional and respectful. Nice job fellows.

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Value
Thumbnail of user michelinem14
1 review
1 helpful vote
August 1st, 2021

From my contact with Sinthuja on the phone to the final drive away, 1800 Got Junk was a better than expected experience! Sinthuja listened, and heard what my issues were, assured me my appointment would be handled the way I wanted.
Justin and Donald were the two guys who came, and worked tirelessly! They were so pleasant, accommodating, and I would recommend these particular men to everyone! Thank you so much Justin and Donald. It was a long day (two trucks worth) and you both made it so much more pleasant than it might have been. If I need any hauling services again, I am asking for these two young men! Great job!

Thumbnail of user michaelp4601
1 review
0 helpful votes
April 27th, 2022

Hey I called and they came out, it was super reasonably priced and super professional. They communicated with me perfectly and even took my payment over the phone. Didn't hit any walls or anything. They are amazing and I would recommend them to anyone.

Thumbnail of user trudia13
1 review
0 helpful votes
August 29th, 2022

I can not say enough about the 2 wonderful young men (Devin and Elijah) that did the junk removal from my son's apartment! They arrived right on time on a Sun. At 9am! They called before to say they would be there in 10 minutes! They were very professional, thorough, polite, friendly, and helpful above and beyond!

Thumbnail of user peterc1327
1 review
0 helpful votes
August 24th, 2021

Great, prompt, courteous service. Quick and efficient. Crew arrived on-time, called ahead to let me know they were on their way, and were very polite and professional.

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Thumbnail of user annb1049
1 review
0 helpful votes
June 23rd, 2021

Devonta and Jared did an excellent job. They showed up when promised, took everything as advertised, noted any items that would require a fee such as propane tanks and the fridge, made sure to answer and questions clearly and swept the place clean when done, all within the appointment window. They even laughed at my humor. Thank you all.

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Thumbnail of user veronicag366
1 review
0 helpful votes
April 13th, 2022

I live in Queens, NY and called 1800gotjunk for removal of an assortment of items. I was given a date, approximate time, and estimated cost. I was also told they would call prior to arrival, which they did. I explained the items where all in different locations, upstairs, front room, kitchen, basement and backyard, I took them to each location and pointed out the many items. Mike and Jose asked if there was any order we wanted them to work and I stated upstairs, main floor, basement and backyard. We have 2 dogs and Mike told us not to worry they liked pets and we could let them stay. They proceeded to go upstairs and before I knew it the job was completed. Mike asked if there was anything else I needed him or Jose to do. Both Mike and Jose were very pleasant and professional. He asked if I wanted to walk the area to be sure they had taken everything I had pointed but there was no need. I plan to use them again in the near future. Their price was fair. I had received estimates from 4 companies, and 1800gotjunk was the best. I recommend this group highly. I have seen some very negative reviews, but Mike and Jose and the company were great to work with.

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About the business

As the most trusted name in junk removal, 1-800-GOT-JUNK? Is a full-service junk removal company serving areas across the United States so rest assured that we? ۪re in your neighborhood! All you have to do is point and watch us work our magic!

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