• 123SecurityProducts

123SecurityProducts

Overview

123SecurityProducts has a rating of 4.6 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 123SecurityProducts most frequently mention customer service, digital video, and camera systems. 123SecurityProducts ranks 4th among Security Cameras sites.

  • Service
    41
  • Value
    17
  • Shipping
    16
  • Returns
    14
  • Quality
    109

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.3%
Positive
79
Neutral
0
Negative
3

Instant Feedback

1,558 reviews

3
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What reviewers want you to know

Positive highlights

  • Fast, easy-to-use site with good search engine function.

Critical highlights

  • This site was misleading and the customer service was very poor.
How would you rate 123SecurityProducts?
Top Positive Review

“Very happy with the purchase.”

Joseph D.
4/27/24

123securityproducts Security Cameras offer unmatched quality. Superior image clarity, durable build, and easy installation. Very happy with the purchase. Highly recommended for home security needs.

Top Critical Review

“Thought that there would be free shipping on an item...”

Fred B.
3/21/23

Thought that there would be free shipping on an item this expensive. I was also hoping that they would be able to offer some type of limited tech support. I was connected to another extension, no one picked up, voice mail said that it was Activision, which was confusing. I left two messages, never received any type of follow up. I also called the manufacturer (Everfocus), was on hold for over 30 minutes, no one ever answered.

Reviews (198)

Rating

Timeframe

Other

Reviews that mention popular keywords

use site (12) customer service (33)
Thumbnail of user juanitan61
1 review
0 helpful votes
April 29th, 2024

I have been with them since 2021 many times when I have called with issues that were not even their fault, they stepped up, & took care of it. They are very knowledgeable, prompt, and courteous. They are in a class by themselves, not seeing another company that is even close to giving the kind of service I have gotten from them over the years. Thank you!

Thumbnail of user ralphe296
1 review
0 helpful votes
April 29th, 2024

Excellent customer service. Very knowledgeable. Very fast shipping. I would rate everything 6 stars if that were possible. Thank you for all of your help and answers to my questions. Will definitely do business with you again.

Thumbnail of user josephd2771
1 review
0 helpful votes
April 27th, 2024

123securityproducts Security Cameras offer unmatched quality. Superior image clarity, durable build, and easy installation. Very happy with the purchase. Highly recommended for home security needs.

Thumbnail of user jameso1741
1 review
0 helpful votes
April 25th, 2024

Digital Video Recorders from 123securityproducts are reliable and user-friendly. Easy installation, intuitive interface, and ample storage capacity. A great addition to any security system.

Thumbnail of user travisl342
1 review
0 helpful votes
April 28th, 2024

Exceptional Security Camera Systems from 123securityproducts. Easy setup, reliable performance, and excellent customer support. Highly recommended for anyone looking to enhance their security.

Thumbnail of user paigek144
1 review
0 helpful votes
April 27th, 2024

Digital Video Recorders by 123securityproducts are top-of-the-line. Easy to set up, reliable recording, and remote access. Provides peace of mind knowing my property is secure.

Thumbnail of user joycea665
1 review
0 helpful votes
March 27th, 2024

The Security Camera System exceeded expectations! Easy setup, remote monitoring was so cool, and exceptional night vision. We saw deer in the yard too! Great shop.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginaa344
1 review
0 helpful votes
March 30th, 2024

Video Transmission excellence! Love my Smooth streaming, minimal latency, and high-quality video make these cameras a top pick for any security setup.

Thumbnail of user ericd1699
1 review
0 helpful votes
April 29th, 2024

Amazing customer service -fast, informative, dependable and responsive. I love their products and highly recommend them for any of your cctv needs.

Thumbnail of user mablek16
1 review
0 helpful votes
April 28th, 2024

First of all, the product itself is exactly as described. I have had no issues at all using it. The only reason for the 4 stars, instead of 5, is because I could not locate where to download the control software. Maybe I missed something, but I had to locate on their website through the help section. All other aspects of purchase and product are positive. Would buy from again.

Thumbnail of user shellym489
1 review
0 helpful votes
April 29th, 2024

Having bought from here a few times beforehand always great customer service excellent knowledge and really helpful staff. I found the prices to be competitive I will not use any other company for my cctv needs.
The customer technical team are 1st rate really patient going through the technical side and explaining everything.

Thumbnail of user kathrynd665
1 review
1 helpful vote
March 30th, 2024

Wire/Cable perfection! Durable and weather-resistant, these cables provide a secure connection for your security cameras but are very well made.I've tried the rest and prefer these.

Thumbnail of user amandag1900
1 review
0 helpful votes
April 29th, 2024

Well packaged and delivered quick. Easy to install, clear instructions, clear pictures and works perfectly on our home. It's been working perfectly for several weeks now so very pleased. Thank you.

Thumbnail of user patrickb1861
1 review
0 helpful votes
April 11th, 2024

Exceptional Security Cameras! Durable construction, advanced features, and reliable performance make these cameras a great choice for us.

Thumbnail of user kevins3815
1 review
0 helpful votes
April 29th, 2024

I ordered my security cameras from here because of all the great information on their website. I did have one camera that arrived dead and a replacement was sent out the same day I called. Great service.

Thumbnail of user dorothyf914
1 review
0 helpful votes
March 27th, 2024

I buy my cable in bulk from these folks. Always ship on time and at a great price. I appreciate ya all! Say goodbye to connectivity issues with these top-notch wires and cables.

Thumbnail of user brandia135
1 review
0 helpful votes
April 29th, 2024

Thanks for your quick response to the problem I had with a faulty receiver out of a wireless nest box camera kit. I've tried the replacement receiver you sent and it works perfectly, now looking forward to the first feathered tenant.thanks again.

Thumbnail of user dannyb667
1 review
0 helpful votes
March 29th, 2024

Return was pretty easy and I got a replacement in advance of my return so I give you guys 5 stars. Great Service.

Tip for consumers:
no

Products used:
Security Cameras

Service
Value
Shipping
Returns
Quality
Thumbnail of user courtneyc652
1 review
0 helpful votes
March 28th, 2024

Exceptional Security Cameras! Crisp images, wide-angle coverage, and weather-resistant design make these cameras a reliable choice for outdoor surveillance.

Thumbnail of user michelleg2623
1 review
1 helpful vote
March 28th, 2024

Monitors that impress! Crystal-clear display, user-friendly interface, and seamless integration with security systems make monitoring hassle-free.

Thumbnail of user joek1323
1 review
0 helpful votes
April 29th, 2024

I have used this company for 5 years now and have always received excellent service. The last camera I received proved to be faulty but was replaced without fuss using an extremely easy returns procedure. Great customer service.

Thumbnail of user billyn216
1 review
1 helpful vote
March 24th, 2024

Good place for Ip cameras. Site is well organized and they shipped fast.123 security products company provides good support and best quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ignacioa61
1 review
0 helpful votes
April 29th, 2024

Great experience with both sales and support. We have worked through the configuration and found a solution. Very knowledgeable staff that are a pleasure to deal with. Reassuring to know I have on going support when I need it.

Thumbnail of user robertv1793
1 review
1 helpful vote
March 25th, 2024

Monitors that impress! Sharp display, multiple viewing options, and easy navigation make monitoring a breeze. A must-have for any security setup!

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosl628
1 review
0 helpful votes
April 29th, 2024

Speedy response with a plausible answer to the question. Need to maintain expertise on older products for those who do not update every time a new model comes out.
Happy with the reply given.

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From the business

Buy security camera systems, surveillance cameras, security digital video recorders (DVRs), security system monitors and more from 123 Security Products.

Business History

Since 2002, 123 Security has remained dedicated to our Security Made Simple philosophy. As a small, family-owned business, we truly appreciate each and every customer, and we work hard every day to continue earning your trust and support. Every member of our team is willing to go the extra mile to deliver a level of personalized service you simply won't find anywhere else.

"The next time you need quality security gear, or just some good old-fashioned advice, give us a try. I guarantee you won't be disappointed."

– Karen Freed, Founder, and President of 123 Security

Few things are more frustrating than companies with a bunch of convoluted policies. "Sorry, we can't do that, it's against our policy." Everyone has heard that dreaded phrase at one time or another, and it's never good. Our policy is easy: treat every customer like we would want to be treated. Everyone says it, but we really do it. We've won awards for it.

123 Security Products has been loyally serving customers since 1972

We have an A rating the with the BBB, and have extensive experience in video surveillance, Access Control, Intrusion detection, Power, Audio/Visual, Home Automation and Networking products.

Our staff does not just sell products. Our team members are factory authorized and trained by the very brands we sell and represent. Our products are all backed by competence and care. We can help with selection to post sale support and service assistance under warranty. We are a value added source for your home or business security needs. We are here for you. Call, email or visit one of our locations below and see the great things we can do for you.

Call us: 866-440-2288

Visit Us: 731 Union Parkway. Ronkonkoma, NY 11779 or 387 Canal Street. New York, NY 10013

Email us: sales@123securityproducts.com

Company Representative

Thumbnail of user karenf1167
karen F.
Typically does not respond to reviews

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