1000Bulbs

I purchased over $1000 in chasing Christmas lights from 1000bulbs. These lights started failing in less than a week. I notified them immediately as to what I was seeing and as the christmas season continue more and more failures happened. I spend hours documenting the failure per string (1 of 4 color bulbs weren't working, the lights staid always on rather than chased...) I spend $180 dollar shipping back the lights for their engineering review. Here is what they said.
N Wednesday, February 13,2019, 11:12:56 AM EST, Katie Williams <*******@1000bulbs.com> wrote:

Good morning Patrick,

I wanted to thank you again for sending back the defective product. I got with our buyer, who has been purchasing Christmas lights for over 10 years and is very experienced. We both tested the light stringers you returned, as 45 of them to be defective at once, is very unusual. The conclusion we came to is the stringers were over powered. Because these are incandescent stringers, they have a much higher wattage. The 4 circuit you had all 45 lights on, was unfortunately not enough. Per our buyer:

3 set maximum on the same circuit. Each set represents 67 watts (3 = 201 watts). The maximum wattage on a single circuit is 216 watts.

40 plus sets = 2,680 watts. 40 sets would need 13 separate circuits.

Because there was not enough circuits, the stringers over heated and caused the chaser box to malfunction. I am so sorry for any inconvenience this may have caused you. At this time, all that we can do is send them back to you if you would like to have them back. Please let me know if you have any further questions.

Katie Williams

Customer Service Representative

1000Bulbs.com

2140 Merritt Dr. | Garland, TX *******

*******988

*******538 Fax

*******277 Ext. 337

Can you imagine they are saying they expect me to have 15 outdoor circuits to run there light. No documentation stating this.

These bulbs are not only economical, they're very cool and very bright. They light up the jewelry very well. Thanks, 1000Bulbs!

EXACTLY as described, arrived as said in order! Will be a returning customer. THX for the professional an expert experience!

Received Christmas bulbs. Packed well, received on time. One of the few places that still had the clear transparent bulb.

We ordered 20 LED Bulbs recently, when they arrived we found they were not what were looking for. Literally the same day I got the product I phoned in the return, they apparently "processed it" but never sent me a the Return Form stating it was "approved".

I just called them again this morning, and made the request again, spoke to a Customer Service Rep - who seemed like she woke up on the wrong side of the bed - told me that it was processed but never emailed to me. She also informed me (first time I was hearing this) that I had to pay for the return shipping. I have never ordered something where the company did not pay for shipping of the returned item.

They obviously do whatever they can to not have to deal with the return and make it inconvenient to the customer. There was no indication by the Customer Service Rep when I originally phoned in the order NOR the Customer Service Rep when I wanted to return it, that there was ANY MENTION of Customer having to pay for a return label.
"The customer is responsible for return shipment arrangements and charges and is welcome to select carrier of choice such as FedEx, UPS or USPS for the return shipment. It is suggested to obtain insurance and tracking service for the return shipment."

Now I have to spend JUST AS MUCH for the shipping & insurance as I did on the Bulbs! This business does not stand by their products. DO NOT BUY FROM THEM!