Zolucky FAQ | Sitejabber

Question:

Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling. Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling.

Answer:

Our normal delivery time is 1 to 2 working days for order preparation, plus 9 to 16 working days for mailing. For more details, you can click on the link to check: https://zolucky.com/information/shipping-delivery If you have question about the processing time, please contact service@zolucky.com or chat with us directly to check your order status. Orders can be canceled as long as they are not shipped out.

By Miss W., on 1/29/24

Question:

I do not have my order number and did not register before i ordered the dress. how can i return it? I do not have my order number and did not register before i ordered the dress. how can i return it?

Answer:

Hi, if you can not submit online, please indicate the item (s) you wish to return and for what reason by email service@zolucky.com or chat. We'll submit request for you. When customer have the order number, to submit your return request, kindly please visit https://zolucky.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request. This process does not require registration. You are recommended to use a computer to finish this process.

By Miss W., on 1/29/24

Question:

Return label still not email required Return label still not email required

Answer:

Hi, we are sorry to hear that. Our CS team will reply to return request in 48 hours. If you can not find the email, please check your spambox and put our email address service@zolucky.com to white list. We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us if you have any issues with return.

By Miss W., on 1/29/24

Question:

Waiting for paperwork to return the dress Waiting for paperwork to return the dress

Answer:

To submit your return request, kindly please visit https://zolucky.com/order-query, use your email address and order number to check your order - click on "return" button to submit a return request. You are recommended to use a computer to finish this process. If you can not submit online, please indicate the item (s) you wish to return and for what reason. We'll submit request for you. We have email service@zolucky.com and 24-7 Live Chat service now. Feel free to contact us if you have any issues with return.

By Miss W., on 1/29/24

Question:

Are you going to take the items back without hassle Are you going to take the items back without hassle

Answer:

Thank you for contacting us regarding your inquiry. In order you to know our return policy better, you may check https://zolucky.com/information/returns-exchanges If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you as soon as possible.

By Miss W., on 6/25/23

Question:

Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for? Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for?

Answer:

Thank you for contacting us regarding your inquiry. Sometimes we will ship the ready items in priority in order to avoid further delay.Please be assured that we will still prepare the rest items and ship as soon as possible. Please feel free to contact us at service@zolucky.com if there is anything else we can do to assist you further.

By Miss W., on 6/18/23

Question:

I placed an order on the 19th/20th of may, when can i expect delivery? where do the orders ship from?

Answer:

Our main fulfillment center is located in Asia. The majority of our products are shipped from our fulfillment center. You may try to check the order status via https://zolucky.com/order-query Or please provide us with your order number via email service@zolucky.com, and we will be happy to look into it for you.

By Miss W., over a year old

Question:

Need the form for returns Need the form for returns

Answer:

Good day. You may check our return policy and how to return via https://zolucky.com/information/returns-exchanges Or please contact our customer service team via email service@zolucky.com. Our customer service team is always here to help.

By Miss W., over a year old

Question:

I want you to refund my $3.00 american dollars from my debit ending 2632 fpr shipping not connecticut, debit declined zolucky\ship attachment took $3. I want you to refund my $3.00 american dollars from my debit ending 2632 fpr shipping not connecticut, debit declined zolucky\ship attachment took $3.

Answer:

Thank you for contacting us regarding your inquiry. To help us assist you better, please provide us with more information about the order in question. With this information, we can investigate the matter further. Please feel free to contact us anytime at service@zolucky.com

By Miss W., over a year old

Question:

Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564 Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564

Answer:

Sorry for the inconvenience. If you have submitted a return request, the system will send return information to the email address associated with your order. Should you encounter difficulty locating the email, please check your spam folder. Alternatively, you may contact us with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@zolucky.com.

By Miss W., over a year old

Zolucky Questions & Answers

Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling. Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling.

I do not have my order number and did not register before i ordered the dress. how can i return it? I do not have my order number and did not register before i ordered the dress. how can i return it?

Return label still not email required Return label still not email required

Waiting for paperwork to return the dress Waiting for paperwork to return the dress

Are you going to take the items back without hassle Are you going to take the items back without hassle

Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for? Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for?

I placed an order on the 19th/20th of may, when can i expect delivery? where do the orders ship from?

Need the form for returns Need the form for returns

Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564 Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564

Can’t see your question? Ask to get answers from the Zolucky staff and other customers.

Zolucky Questions & Answers

Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling. Why is my order still being processed? if it doesn't ship within the net couple of days, i will be cancelling.

I do not have my order number and did not register before i ordered the dress. how can i return it? I do not have my order number and did not register before i ordered the dress. how can i return it?

Return label still not email required Return label still not email required

Waiting for paperwork to return the dress Waiting for paperwork to return the dress

Are you going to take the items back without hassle Are you going to take the items back without hassle

Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for? Has anybody who only received partial orders ever get the rest of their merchandise that they already paid for?

I placed an order on the 19th/20th of may, when can i expect delivery? where do the orders ship from? I placed an order on the 19th/20th of may, when can i expect delivery? where do the orders ship from?

Need the form for returns Need the form for returns

Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564 Hi why am i not getting the information to return 2 items? it has ben long over 48hr since my request! 111564

Can’t see your question? Ask to get answers from the Zolucky staff and other customers.

I placed an order on the 19th/20th of may, when can i expect delivery? where do the orders ship from?