Here’s what consumers have asked with answers from Zamzar staff and previous consumers.
Hi Arlene, our site is very secure - we use 128 bit SSL encryption. We're not sure why you aren't seeing the padlock icons. Would you be able to email our support team at support@zamzar.com, and let them know what browser and version of browser you are using? Thanks very much, the Zamzar team. P.S. Once you are signed up you can easily upgrade your account if you want to, through your Zamzar account page.
Hi Ruthe, you should usually get an email with a link to your converted file within seconds of submitting it. At most you should not have to wait any longer than 10 minutes.
Hi, thanks for your question. Your files should convert fine, as long as they aren't copyright-protected. If you want to test a conversion to check the quality of the converted file, you can convert up to two files (each up to 150MB in size) for free using the 3-step tool on our homepage. We hope that helps. Thanks, the Zamzar team
Hi Robin, if the file is a standard PDF file then we should be able to convert it to an editable Word document for you. Unfortunately, if the file contains a scanned document, we won't be able to convert it to an editable text format - you'd need to use specialist OCR (Optical Character Recognition) software to convert this type of file to editable text. If you need any further help, don't hesitate to email us at support@zamzar.com. Thanks, the Zamzar team