Zalora Philippines Questions & Answers

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Here’s what consumers have asked with answers from Zalora Philippines staff and previous consumers.

13 questions answered
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Question:

Answer:

Hi. Natanggap niyo na po ba ung refund? Natatakot po kasi ako baka di na maibalik :(

By Mic P.
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Question:

Hi, ask ko lang kung original ba ang mga nike shirts sa zalora :)

Answer:

May orig at may fake din... sad coz nakakuha ako ng fake...

By jay l.
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Question:

Hindi kumpletong dumating ang items na inorder ko pero buo ang bayad ko!!! paano na!!?

Answer:

From my experience. Usually, it takes several days bago dumating ang ibang order. Mabilis lang yung iba na available on hand. To follow na lang yung iba like for example MANGO dahil yung iba kinukuha overseas (Singapore/Malaysia) So far, hindi ko pa naman naeexperience na wala o kulang dumating sa mga orders ko. Just be patient lang or track the package. Check your registered email po.

By JANNELLE P.
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Question:

I ordered jansport bagpack and discounted po siya. is it 100% original even if its discounted item? thanks

Answer:

Not all items are original. Some shops are individual sellers. Zalora does not check if the products are original.

By Ono C.
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Question:

Hi ask ko lang kung legit ba ang nike heritage hip pack?

Answer:

I think hindi po, yung Havainas na naorder ko nga eh fake.

By Sheane F.
Question:

Adidas product kaya nila orignal? katakot kc ang mahal tapos d ka sure kong original.

Answer:

May orig at may fake... sayang pera nakakuha ako ng fake.

By jay l.
Question:

Is it true that you sell products that are not 100 percent original or authentic?

Answer:

Ewan ko lang, di naman kami si Zalora.

By Bobo L.
Question:

Original ba ang perfume nila na clavin klien?

Answer:

Wala pong original na Clavin Klien kahit sa mall.

By Bobo L.
Question:

Are nike shoes and sneakers original atzaloral

Answer:

I think no. Hindi nga original yung naorder kung havainas sa kanila eh

By Sheane F.
Question:

Original po ba lahat ng items for sale in your website?

Answer:

Kahit sumagot si zalora dito, which they wont, tingin mo sasabihin nilang "fake po ang ibang items namin."? Esep esep lang.

By Bobo L.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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