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How easy is it to get a hold of customer service at Zager Guitars?

asked by Cynthia P. on 9/30/19

31 Answers
Through email, I hear back within 24 hours or less every time.
Helpful (3)
Very easy. I started asking questions on a Sunday afternoon and in 5 minutes, someone was already responding.
Helpful (1)
Easy. They responded to emails within a couple of hours.
Helpful (1)
They have a message form on their web page. They usually email you within an hour, max!
Helpful (1)
I would say the fastest I have ever had from any company. I e-mailed them at 10:00 PM est on a Saturday night, and I had a response by 7:00 AM est the next day, and the company is in Nebraska so they are at least one if not two time zones behind me.
Helpful (1)
Every time I ask a question to Zager Guitars Denny Jr. Emails me usually within an hour or less. Great guy to do business with.
Helpful (1)
Use the chat box on the Zager website... they will get back to you right away
Helpful (1)
It's very easy. I have had nothing but wonderful response from Zager guitars. Believe me, they are not frauds!
Helpful (1)
The live chat was a little different than I expected, but it works. Ask your question on live chat and the answer goes to your email right away instead of popping up in the live chat box.
Helpful (1)
I messaged them and received a reply in half an hour.
Helpful (0)
Very quickly, usually under 30 minutes. Use the website Chat Box, and Denny, Jr. Will email you back.

We had several dialogues before I pulled the trigger. He was always responsive, patient, and informative.
Helpful (0)
Every time I contacted them with a question or comment I received a reply within a few hours at most... very easy to deal with Zager
Helpful (0)
With email they get back to me with in an hour or two.
Helpful (0)
Is 5-15 minutes quick enough?. Lol... And the owners son Dennis emailed me many times from start to delivery... first class all the way... Best guitar also... hands down... Thanks Zager... Thanks Dennis
Helpful (0)
They emailed me back in no time at all and were eager to be helpful!
Helpful (0)
Email answered in less than 2 hours. Submit question fully trans parent
Helpful (0)
Send an email and they answer within 30 mins or so. If it is after hours they respond first thing in the morning.
Helpful (0)
The customer service is excellent. My emails were answered in 15 minutes or less.
Helpful (0)
One quick email which was responded to the same day; in my opinion, the best customer service I've ever experienced!
Helpful (0)
I am able to reach someone "live" 24 hours a day, and on the first attempt. Best service in the business hands çx down
Helpful (0)
Just type in the online window. It's not immediately but they do respond.
Helpful (0)
You can use the live chat on their website and they will email you within an hour. Or you can call the number on their website to talk with them. They have great service.
Helpful (0)
Very easy the owners son is quick with response. Excellent service
Helpful (0)
Very quick. Dennis gets back very quickly. He's very nice and helpful to answer questions.
Helpful (0)
Dennis Zager Jr will personally answer your e-mail within an hour!
Helpful (0)
They responded promptly to my needs, after my guitar was knocked over and tuning key broken.
Helpful (0)
Emails get an immediate response in most cases. Within two hours at least.
Helpful (0)
Their customer service is the best - they respond quickly and completely and are really nice people.
Helpful (0)
Quick email response. Problems solved...
I've been very Happy with "THE ZAGER EXPERIENCE"!
Helpful (0)
E mail them and they will get back to you same day or sooner.
Helpful (0)
Very good customer service, usually respond to my emails within 30 minutes, even at weekends!
Helpful (0)

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