logo

YOINS
Questions & Answers

1,604 reviews

Here’s what buyers have asked with answers from YOINS staff and previous consumers.

182
questions answered
0%
answered within 1 day
Question:

I have made an order worth £60+ and I have not recieved a dispatched email or any further contact. I cannot find a way to track my parcel and it has been 10 days now. Please advise.

Answer:
Dear Amy, may I have your order number so that I can check the order status for you? Or email us cservice@yoins.com, we will offer the tracking information and help track where your package is. Yoins Team.
By Angel S., over a year old
See another answer (1)
Question:

I bought a few items from yoins website on the 4th of april and not heard anything back. I haven't had an email saying its been sent or anything and have no tracking informations either;// I have email but they haven't got back to me. Not sure what to do?

Answer:
Dear Megan, may I have your email address? We have not receive the email from you Megan L. Could you please send email again? cservice@yoins.com is our email address. Yoins Team.
By Angel S., over a year old
See another answer (1)
Question:

I want to order from Holland, how long will it take to receive my clothes?

Answer:
Dear Sanne, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html
By Angel S., over a year old
See another answer (1)
Question:

What are the delivery times when shipping to england

Answer:
Dear Alexandra M, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html
By Angel S., over a year old
See another answer (1)
Question:

Hi. Am just about to place an order and will need it by Wednesday, is it possible to have it by then? Thank you

Answer:
Dear Mandy A., Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html
By Angel S., over a year old
See another answer (1)
Question:

How to i return an order?

Answer:
Dear benita, please send your request to cservice@yoins.com. Our staff will help arrange returns for you.
By Angel S., over a year old
See another answer (1)
Question:

Hi I just ordered something, and paid priority direct mail, im from Australia how long will it take for me to receive it

Answer:
Dear Stealla, It will take 7-10 business days. Welcome to contact cservice@yoins.com to get the latest shipping information for your order.
By Angel S., over a year old
See another answer (1)
Question:

Is it trustworthy

Answer:
Yes dear.
By Angel S., over a year old
See another answer (1)
Question:

How do I change my shipping adress on yoins?

Answer:
Dear Chloe, please chat with our customer service http://www.yoins.com/ If you have urgent request. Or send email to cservice@yoins.com
By Angel S., over a year old
See another answer (1)
Question:

Hi there, I have order a dress and I have had no email confirmation and when I try to sign into my new account I created it is saying the email address does not exist. I think I possibly put in the incorrect one. Please help

Answer:
Dear Lauren, please send email to cservice@yoins.com. Our custoemr service will help.
By Angel S., over a year old
See another answer (1)

Have a question?
Ask to get answers from the YOINS staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?