My name is Tim Ellison, and I operate Mr. Godwrench Automotive in West Chester, Ohio. I too was very skeptical about Yodel, and I refuse to be pushed into anything. I looked over the program and done some investigating and found out Yodle has a love hate deal. Reviews are about 50/50.......but for us it has been awesome. You have to work the program at first but after a few weeks if you do your part, in my opinion "it works" !