• WPMU DEV

WPMU DEV

Overview

WPMU DEV has a rating of 4.89 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.

  • Service
    92
  • Value
    91
  • Shipping
    15
  • Returns
    22
  • Quality
    76
Positive reviews (last 12 months): 95.7%
Positive
22
Neutral
0
Negative
1
3
See all photos

What reviewers want you to know

Positive highlights

  • The support team from WMPU Dev is highly trained and skilled.
  • The reason I stay with them is for their excellent customer service and response times.

Critical highlights

No critical highlights yet

How would you rate WPMU DEV?
Top Positive Review

“WPMU Consistently offers best support in (any) industry”

Jeremy W.
3/17/24

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Top Critical Review

“Thieves take your $, that up and ban / make all your online property disappear”

Extra M.
7/9/23

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Reviews (330)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (33) customer service (27)
Thumbnail of user jeremyw892
1 review
0 helpful votes
March 17th, 2024

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Products used:
WPMU Silver hosting package

Service
Value
Quality
Thumbnail of user debrad1420
2 reviews
0 helpful votes
March 18th, 2024

Katharine Cerny is exemplary in every way! She has helped me with WP error codes, WP coding specific to my theme DNS records for email and she is thoughtful and patient! Her skill set with all things WP and WPMU is amazing and I'm always grateful when her name pops up in my help chat.

Thumbnail of user marianna.k
1 review
0 helpful votes
October 7th, 2023

WPMUdev provide the best support I have ever encountered with a tech firm. I love their chat support and their ticketing. I also love their forum. Its all brilliant and it gives me confidence that my clients (who are not tech businesses) could eventually take over the management of their own website hosting over time with WPMUdev as their support along the way. Today Rael was incredibly patient and supportive with my particular issues. All of the support team are just fantastic and therefore i Highly recommend WPMUdev for hosting and their software is incredible too.

Service
Value
Quality
Thumbnail of user paulc3213
1 review
1 helpful vote
February 21st, 2023
Verified purchase

I've been with a number of different hosts and I have never had such excellent support. Tonight, someone named Rakib totally saved the day by helping me deconflict something with the WAF that was screwing up the page builder. I had no clue what was going on but in just a few minutes, Rakib had me back up and building the website.
Thank you!

I really hope WPMUDEV doesn't get bought up by some company that makes it suck.

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Paul,

Thank you for the nice review with an excellent rating! We really appreciate this:)

Glad to hear that our awesome support agent Rakib helped out!

Thumbnail of user sarah.e
1 review
0 helpful votes
October 7th, 2023

Fida was such a superstar - as a business it is invaluable to know that the support team at WPMUDev always have your back!

I've been with WPMUDEV for years now - even before they did hosting - and the constant upgrading of all the features and striving to act on customer feedback is very impressive. I really wouldn't go anywhere else.

Products used:
Hosting and plugins

Service
Value
Thumbnail of user moneymaver
1 review
0 helpful votes
October 7th, 2023

I've just migrated from Dreamhost to WPMU Dev using the automated DIY process which was very easy and quick - took about 30 minutes after reading the instructions. I pinged support as the SSL certificate was not updating and they resolved the issue in 5 minutes. I've run my first AHREfs site audit and every page was detected and loaded correctly. There was not a single error when AHREFs crawled the site. This is a welcome change from Dreamhost where I was only ever getting 10% if the site crawled (most pages constantly timing out or returning streaming errors), and their support team telling me the Wordpress plugins were causing the problems.

Products used:
Quantum Hosting $8 per month

Thumbnail of user lecherry133
1 review
0 helpful votes
October 7th, 2023

Best support team I have experience with any hosting company that has been used throughout my years of development!

Service
Value
Thumbnail of user keith
1 review
0 helpful votes
October 7th, 2023
Verified purchase

I had an issue with setting up a webhook and it was getting blocked. Marcel walked me through settings in my plugin (even though they aren't the developer) and on the site hosting plan. He gave me screenshots and details for what I needed to do myself and was able to login and do some checks and updates for me as well.
WPMUDEV support saves the day!

Products used:
Hosting and premium plugins

Service
Value
Quality
Thumbnail of user xrelmate
1 review
0 helpful votes
October 7th, 2023

One of the best platforms to have your website! Supportive WPMU team made the big difference! Please keep it up.

Thumbnail of user thomaswestman5
1 review
0 helpful votes
October 7th, 2023

Im glad i changed to WPMU DEV relaly speedy support and love way the The Hub works five shuld be 10 stars.

Tip for consumers:
Best resller so far and i tryed a few can rekomend this one for sure...

Products used:
Hosting reseller hosting

Thumbnail of user bt242
1 review
1 helpful vote
July 2nd, 2022

Always happy to assist and so efficient.
Saved the day so many time I recommend without hesitation to any who wants peace of mind on their wordpress project

Products used:
Hosting and support

Service
Value
Returns
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey there,

We appreciate your candid, honest, and detailed review. We are happy to have you as a member and look forward to working together for many years to come.
Regards,

Thumbnail of user hilaryc84
1 review
0 helpful votes
October 23rd, 2023

WPMUDEV provided increditble support. Every one of their team is excellent - today it was Shamser Suzon but it doesn't matter who you get - their 24/7 live chat support is incredible. Thanks!

Thumbnail of user bdrinkwater
1 review
0 helpful votes
October 7th, 2023

I'd like to thank FIda from WPMU Dev for resolving a perplexing issue we had between a couple of wordpress plugins. We worked on this for a couple of days with no resolution. We connected with Fida and he was able to resolve the issue in 5 minutes! This service is so fantastic. Thanks again Fida!

Service
Thumbnail of user ericd1029
1 review
2 helpful votes
January 30th, 2022

Hands down the best service and support in the industry 24/7 Now Wait always a solution. And with all the plugins you could ever need for any project. This is truly a one stop shop. Eric - Boom Media

Tip for consumers:
Just sign up and watch the magic happen. Get on support with any question, guaranteed solution.

Products used:
All of them

Service
Value
Returns
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Eric,

We really appreciate the review you left us, and the time you took to leave it. We are so proud to read that you are using all of our products, that is really inspiring. And if you ever need to use more of our services, like hosting, connecting more sites, whatever, we'll be ready for you.

Kindly,
Mercedes

Thumbnail of user tevyeb1
1 review
0 helpful votes
October 1st, 2021

I'm moving my multi sites to wpmudev hosting. Every host is setup slightly different so I know I'm going to be chatting with support. The automatic script did 99% of the work. After that process completed there were little adjustments to be made. A support person was available quickly in the chat and any issue got resolved within minutes.
So far the migration has been relatively easy and the new servers are much faster than my former host.

Products used:
hosting and plugins

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Tevye,

Thank you very much for this honest review and glad to hear that the migration went smoothly. If you ever need or even consider migrating more sites to our side, feel free to contact us first so we can further discuss your situation and provide the best advice for you.
Also, thanks for sharing that your sites are running faster than when you were working with your previous provider, that's great to read.

Regards,

Mercedes

Thumbnail of user extramillions93
2 reviews
0 helpful votes
July 9th, 2023

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest.

I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Tip for consumers:
Ridiculous

Products used:
… their stupid server host and poor support

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey there,

Thank you for your review and feedback.

Despite our dedicated staff's multiple attempts to guide and support you in adhering to our support guidelines, we unfortunately received no response or compliance from your end, which left us with no alternative but to suspend your account as per our Terms of Service.

Regarding your website, we will keep it online for the next 72 hours. Our team has also already reached out via email once more and provided you with your website's most recent backup to help facilitate a migration to another provider, as well as detailed documentation on how you can get access and continue managing your domains.

If you have any further questions, you're welcome to get in touch via email.

Thank you for your time, and we wish you best of luck in the future.

Thumbnail of user vidarf1
1 review
0 helpful votes
March 29th, 2023

Always great support from WPMUDEV. They are really great working with. For this particular case, a great thanks to Rakib for fast and great help :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Vidar,

Thanks a lot for the amazing review!

Happy to hear our support superhero Rakib was there to lend a helping hand :)

Thumbnail of user glamrguide
1 review
0 helpful votes
October 7th, 2023

I honestly love WPMU Dev. As a UX designer they always come to my rescue no matter what dev issues i run into. They honestly make me feel so confident and ready to take on any issue!
Thanks guys!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristine.eksteine
1 review
0 helpful votes
October 7th, 2023

I haven't had any problems with the hosting yet, and I've been with WMPU Dev for more than 2 years. The only problems that have happened have been because of 3rd party plugins and files, and because of my own doing, haha. And the support have managed to fix all of them for me in no time. I definitely recommend them!

Products used:
Hosting and plugins

Service
Value
Quality
Thumbnail of user aliciar321
1 review
0 helpful votes
November 25th, 2021

I have been using WPMU DEV for almost a year now and the support I have received has been fantastic. I create Wordpress sites for clients but sometimes there are just things I cannot solve. The online support is practically instant and they will stay with you until you are happy! I have learned so much in these support sessions as well as made good and constant use of their Wordpress plugins. Shall definitely be renewing this month!

Service
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Alicia,

It is truly rewarding to read what you have learned while working with us! We encourage you to keep using our tools and grow your business with our company. We look forward to continuing to work with you for many years to come and keeping your experience above and beyond your expectations.

Greetings,

Thumbnail of user michael.t2
1 review
0 helpful votes
October 7th, 2023

The team are so helpful whenever there is a Wordpress issue. They listen to the problem, propose solutions and take care of the heavily lifting for you. I couldn't recommend them more highly :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user georged1039
2 reviews
0 helpful votes
May 5th, 2022

As always,
I always get above and beyond when I need help with anything on my website. Today Chris help me with some thing that I was stuck with and unable to do myself, without his help my website wouldn't be nearly doing as well as it is now I really appreciate all the support that I get from these guys! II's always a pleasure and very seldom do I ever get anybody saying no when I get some thing outside of the norm.

Thanks Chris for today!

Tip for consumers:
Use it!

Products used:
All Producta

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey George,

Thank you for sharing your experience, it's much appreciated! For any further assistance, we're only a few clicks away and available at any hour:)

Have a great weekend!

Thumbnail of user jskopek
1 review
0 helpful votes
October 7th, 2023

Amazing support! Shamser helped me troubleshoot a really scary bug that I couldn't figure out how to solve on my own. He went into the database and found/fixed a column that was incorrectly set. Super impressive - there's no way I would have figured this out on my own!

Service
Value
Quality
Thumbnail of user derekb355
1 review
0 helpful votes
June 1st, 2021

Was using WP Engine before these guys. Finally switched because I realized I could cut my hosting costs in half and receive twice as many benefits. Plus, their tech support team is phenomenal.

Products used:
Plugins, Hosting, Email Service Provider

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Derek,

You can't imagine how happy we are to read that you decided to switch to us because of all the points you mentioned: providing excellence and valuable features is what we pursue as a company. Thank you very much for your review! And we look forward to continuing to meet your expectations.

Regards,
Mercedes

Thumbnail of user zenas12
0 reviews
0 helpful votes
June 23rd, 2022

These guys are totally awesome. They offer endless support and are always super friendly. If you get to chat with Marcel say hello!

Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Zena,

Thank you so much for this amazing review and excellent rating. To read that you are having such a positive experience using our features and services is amazing. We will pass on your regards to Marcel, he will be delighted to hear from you

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From the business

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

Company Representative

Thumbnail of user timothyb38
WPMU DEV C.

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4.9
330 reviews
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