Wob
Questions & Answers

Yes, they have a "policy." But this is the message I received when I followed policy and requested a refund for a book they sold me which arrived in a moldy state. Their customer service appears to be run by bots now. Do not expect any actual returns to go through.

Here you go :)

https://www.wob.com/en-gb/frequently-asked-questions#1Pay

Thanks, Wob