More questions about Wish

Hallo hope all is good i am stil waiting for the stuff i orderd and cant track my parsels on the app i orderd 2 of april I would like to actually speak to a person at Wish rather than getting generic answers How do I actually speak to a person at WIsh? All answers received are generic. I would like someone to actually answer the questions I have. i have had some thing not ever arriving how come is wish bad or good ? good day,,how long does shipping take ?? I need to lay a complaint for items I ordered and paid for last year (Aug/Sep 2018). My latest emails to wish customer service is not responded to. why havent recive my order i place on 4-5-19 all took money out of my account phone 409 3736768 please let me know some thing So, based of what I have just read, money is (illegally and without consent) withdrawn from your credit card after purchase? Is this true???? Yes --- I see beautiful clothes and great prices but the negative reviews scares me since I am just a poor person pinching pennies